Selling an Advertising Business

Based on patterns across hundreds of real buyer-seller diligence conversations, we’ve helped happen on Rejigg. These are the questions that move price and terms in advertising agencies and studios: how “recurring” retainers hold up when budgets tighten, whether platform access survives a close, where delivery time blows up margins, and what happens when the founder steps back.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Financials

How much of your revenue is pass-through media vs real agency fees?

Buyers want to separate billings from profit. They are buying your fee gross profit from retainers, management fees, and production work, not the media dollars that flow through to Meta or Google. If media spend and fees are blended, they assume the economics are sloppy, and they price conservatively. They also want client-by-client margin because a “big spender” account can still be low-profit after extra meetings, reporting, and revisions.

How to prepare

  • Split the last 12–24 months by client into media spend managed, agency fees billed, and fee gross profit
  • Show each client’s pricing model: fixed retainer, percent of spend, project, or hybrid
  • Build an add-backs list with a short note and support for each one-time or owner-only cost

Great Answer

Last year we managed $6.2M in media spend that is true pass-through, and we billed $1.48M in agency and production fees. On a client-by-client view, fee gross profit was $820k, and our top 10 clients averaged 61% gross margin on fees. We can show the same split for the last 24 months, and we keep media and fees separate in both invoices and the books.

Okay

We can estimate the split between media spend and fees and pull fees by client. We have not packaged it into a clean client-level gross profit view yet.

Gives Pause

Revenue is revenue. We invoice media and services together, so it’s hard to separate, but it all counts.

How Rejigg helps: Rejigg’s secure data room lets you share client-by-client fee and margin support without emailing spreadsheets, and you control who sees it and when. Learn more in the guide

Retainers

Is your “retainer” actually a retainer, or just a monthly project?

They are testing how predictable your revenue is when a new CMO shows up or budgets get cut mid-quarter. In agencies, monthly billing can still be fragile if scope is vague or the relationship runs through the founder. Strong shops can show what is included, how extra work gets quoted, and what renewals usually depend on.

How to prepare

  • Break revenue into always-on management, campaign cycles, and one-off builds, with percentages
  • Pull retention stats: average client tenure, churn by quarter, and the real reasons clients paused or left
  • Standardize retainer scope language and document your change-request and re-scoping process

Great Answer

About 68% of our revenue is always-on management retainers, and each one is scoped to specific deliverables with an hours range. We re-scope during Q4 budgeting and again mid-year, and we use a written change process for new channels, landing pages, or reporting adds. Over the last 24 months, average client tenure is 22 months. Most churn followed leadership changes or budget resets, not a sudden performance cliff.

Okay

Most clients pay monthly and usually stay. We re-scope when things change, but it’s more relationship-driven than documented.

Gives Pause

They’re on retainer. We do whatever they need each month.

How Rejigg helps: Rejigg lets you share retainer terms and renewal patterns with vetted buyers under NDA so they see real retention, not assumptions. Learn more in the guide

Access & Assets

Who owns the ad accounts—and can the buyer keep access on day one?

This is a day-one continuity issue that can delay a close. Buyers want confidence they can launch, pause, and troubleshoot campaigns immediately after signing, with full history intact. Personal logins, unclear admin rights, or the agency owning client ad accounts can turn into a consent scramble. They also look for billing exposure, like the agency floating media spend or running spend through odd payment setups.

How to prepare

  • Document ownership and admin access by client and platform, including the exact transfer steps
  • List every required system: ad platforms, analytics, tag manager, reporting dashboards, and creative storage, plus who controls access
  • Move any personal logins to role-based access with shared admin coverage

Great Answer

Clients own their ad accounts and analytics, and we are added through business manager access with two agency admins on every account. We have an access checklist for Meta, Google, TikTok, LinkedIn, and tag manager, and we can show current admin lists today. We do not float media spend on our cards. When a client leaves, we remove access the same day using an offboarding checklist.

Okay

Most clients own the accounts, and we have access. A couple of older accounts need cleanup, and we can document those before close.

Gives Pause

We keep all the logins. Our media buyer has the passwords.

How Rejigg helps: Rejigg’s buyer vetting, digital NDAs, and data room help you share sensitive access docs safely and keep transfer steps organized for diligence. Learn more in the guide

Margin Control

Where does margin leak: scoping, revisions, or media/creative handoffs?

They want to know if your margins survive a busy quarter, or if profit depends on late nights and quiet overdelivery. In advertising, unbilled revisions, “quick reports,” and emergency creative swaps add up fast. Buyers look for proof you can enforce scope, price changes, and keep handoffs clean between account, media, creative, and reporting.

How to prepare

  • Define what is included in each offer and what triggers an out-of-scope quote
  • Collect 2–3 examples where a change request became paid work, with anonymized invoices or notes
  • Document your revision and approval flow, including who can pause work when inputs are late

Great Answer

Our biggest leak points used to be revision creep and unpaid strategy work during performance dips, so we tightened scope language and capped revision rounds in writing. Change requests get quoted within 48 hours and approved before work starts, and account leads can pause work when inputs are late. We can share recent change-order examples that added $90k of billed work last year, and retention stayed steady.

Okay

We know where we overdeliver, and we have started pushing back. The process is still inconsistent by team and account lead.

Gives Pause

We don’t like charging for extra work, so we just take care of it.

How Rejigg helps: Rejigg’s data room is a simple place to share scopes, pricing sheets, and change-request examples so buyers can see how you protect margin. Learn more in the guide

Owner Dependence

What’s the real founder role—rainmaker, strategist, or production backstop?

Buyers are underwriting what changes when the founder is no longer the closer and the safety net. If the founder owns sales, strategy, and escalations, buyers often push for earnouts or longer transition terms to reduce their risk. When relationships and delivery are clearly owned by named leaders, the deal usually stays simpler, and the timeline moves faster.

How to prepare

  • List the founder’s weekly responsibilities by bucket: sales, strategy, client communication, delivery rescue
  • Map each key client to named owners for relationships, execution, creative approvals, and reporting
  • Transfer call leadership on 2–3 key accounts before going to market

Great Answer

I still close about 40% of new deals, but day-to-day delivery sits with our client partners and channel leads. I stay on two key accounts for monthly executive check-ins and jump in for escalations only. We already moved weekly calls to the team on our top three accounts, and renewals happened with me in the background.

Okay

I’m involved in most sales and some client calls, but the team runs delivery. We would need a clear transition plan for a few relationships.

Gives Pause

Clients mainly work with me. I’m the one who makes sure results happen.

How Rejigg helps: Rejigg helps you align directly with serious buyers on a transition plan, including who owns each client and what your post-close role looks like. Learn more in the guide

Team Coverage

Which roles are truly hard to replace in your agency?

They are looking for single points of failure, like one paid media lead who holds the account history or one client partner who keeps the relationship stable. Contractors are common in advertising, but buyers will ask whether they are flexible capacity or critical expertise. If one departure could trigger client churn, buyers often price in recruiting time and higher payroll.

How to prepare

  • Identify constraint roles and document the work so knowledge is not trapped in one person
  • Name a backup for each key role and show what they already cover today
  • Benchmark pay for critical talent and fix obvious gaps before diligence

Great Answer

Our hardest roles to replace are senior paid media and client partner coverage. We run primary and backup coverage on every account, keep playbooks in our project system, and do not tie platform access to one person’s login. For a key contractor editor, we have two proven alternates plus templates and file conventions that keep onboarding fast.

Okay

We know who the key people are, and we have some documentation. A couple of specialists would be hard to replace quickly.

Gives Pause

We have a few rockstars. If they left, we’d figure it out.

How Rejigg helps: Rejigg’s data room lets you share org charts, role coverage, and contractor agreements in one controlled place. Learn more in the guide

Measurement

Are results measurable in a way clients believe (even when attribution is messy)?

They are testing whether your client experience holds up when tracking breaks, platforms over-report, or a CRM is half-configured. Buyers do not expect perfect measurement in paid social or multi-touch funnels. They want consistent reporting, clear success definitions, and proof you can keep clients calm through a 30–60 day wobble.

How to prepare

  • Standardize reporting cadence and core metric definitions across accounts
  • Document what you treat as the source of truth when platform and CRM numbers disagree
  • Pull 2–3 anonymized examples of a performance drop and your client communication and action plan

Great Answer

We report weekly pacing and monthly outcomes using one template across clients, and we lock success metrics in the kickoff. When platform and CRM numbers disagree, we show both and make calls based on the client’s revenue and lead quality, not screenshots. We can walk through two recent cases where tracking broke, we adjusted creative and landing pages, and the client renewed anyway.

Okay

We report regularly, and clients are generally happy. Some accounts are more custom depending on the account manager.

Gives Pause

Attribution is broken everywhere, so we can’t prove much. Clients just have to trust us.

How Rejigg helps: Rejigg lets you share anonymized reporting samples and retention-proof case notes under NDA so buyers see a consistent measurement approach. Learn more in the guide

Client Churn

What happens when a key client pauses spend or changes CMOs?

Buyers expect some churn in agencies, and they want your real pattern. They look for what triggers exits, how often spend pauses turn into cancellations, and whether relationships exist below the top sponsor. A clear churn story helps buyers model cash flow and plan a handoff that reduces avoidable surprises.

How to prepare

  • Build a churn log for the last 24 months with reasons and timing
  • Create stakeholder maps for top clients that show relationships beyond one decision-maker
  • Write a client-by-client handoff plan for the top 10 accounts

Great Answer

Over the last two years, we lost five accounts. Three were budget cuts after leadership changes, one moved in-house, and one followed a product shift where performance dipped. On our top accounts, we maintain relationships with marketing ops and sales leaders, not just the CMO. Our handoff plan keeps the weekly cadence stable for the first 60 days after close.

Okay

Churn is fairly low, and it’s usually budgets or leadership changes. We can pull details, but we don’t have a formal churn log yet.

Gives Pause

We don’t really have churn. If a client leaves, they just didn’t get it.

How Rejigg helps: Rejigg’s deal workspace helps you keep buyer questions organized and share a client-by-client transition plan without losing threads in email. Learn more in the guide

Growth Engine

How do you win new business when referrals slow down?

They want to see repeatable growth that does not depend on the founder’s personal network. Referral-driven can be healthy in advertising, but buyers still look for diversity in referral sources and a sales process the team can run. A believable pipeline story often supports a stronger multiple and cleaner terms.

How to prepare

  • List the last 10–20 wins with lead source and why you won
  • Write your sales steps in plain English: discovery, audit, proposal, close, onboarding
  • Standardize your core offers and pricing so proposals are not reinvented every time

Great Answer

Referrals are still our biggest source, but they come from 12+ partners and past clients, not one relationship. We also get 3–5 inbound leads a month from niche content and run light outbound into one vertical where we already have case studies. Our process is consistent: discovery, paid audit, scoped proposal, then onboarding. We can show close rates by stage from the last year.

Okay

We mostly grow through referrals and some inbound. We have a general sales process, but it isn’t fully documented.

Gives Pause

Work just comes to us. We don’t track lead sources or our close process.

How Rejigg helps: Rejigg connects you with vetted buyers actively looking for agencies, and you can manage conversations and offers directly in one place. Learn more in the guide

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Our 6-step owner's guide covers everything from deciding to sell through post-sale transition.

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Questions Advertising Owners Ask Us

An advertising agency is usually valued on profit from fees, not on total billings that include pass-through media spend. What drives the multiple is client retention, clean fee margins, and how much the founder is required to keep accounts and deliver. For a quick baseline, use Rejigg’s free valuation calculator, then tighten it by splitting fees vs media and backing up retention with real client history.

Most buyers remove pass-through media spend from “revenue” and focus on what the agency actually keeps: retainers, management fees, production fees, and the gross profit on those fees. If invoices blend media and fees, diligence takes longer, and buyers usually discount the numbers until you prove the split. The practical fix is a 12–24-month client-level schedule that shows media spend managed, fees billed, and fee gross profit. Store it in a due diligence checklist folder so every buyer reviews the same file.

Sometimes. SBA loans are easier when the agency has steady fee profit, clean books, and low “key person” risk, meaning clients and delivery do not hinge on the founder. Lenders also get nervous if revenue is mostly month-to-month with vague scope or if a few clients make up most fees. You can estimate payments with Rejigg’s SBA loan calculator, then improve lender-readiness by separating media pass-through from fees and documenting who owns client relationships.

No. Brokers typically charge 5–10% of the sale price for packaging, outreach, and process management that you can run yourself with the right tools. Rejigg gives you access to buyers, pre-vets them, collects digital NDAs, provides a secure data room, and keeps messaging and offers organized. You stay in control, and you do not pay a percentage just to route conversations through a middleman. Start with the prepare-to-sell guide.

Most agency sales take about 3–6 months from “ready to market” to closing, and it can be faster when financials and platform access are clean. The usual delays come from unclear retainer scope, messy account ownership, and buyer worries about churn after the founder steps back. If you run the process through Rejigg, you can move quicker because buyer vetting, NDAs, messaging, and the data room are built in. Use the due diligence and closing checklist early to avoid last-minute scrambles.

Have clean financial statements, a client list with fee type and start date, and copies of every client agreement or statement of work. Buyers also ask for contractor and payroll detail, plus proof of who owns and administers ad accounts, analytics, tag manager, and reporting dashboards. Expect churn history and a few anonymized reporting samples. Rejigg’s data room and QuickBooks integration help you assemble this without emailing attachments, and you can control which buyers see which folders after they sign NDAs.

Earnouts are common because client retention after the handoff is the main risk. Most fair earnouts tie to something both sides can verify, like fees collected from a defined list of clients over 6–18 months, with clear rules for pauses, downsells, and churn. Put the reporting method in writing so there is no debate later. Rejigg’s negotiation guide and offer comparison dashboard help you compare earnout terms side-by-side, not just headline price.

Seller financing means you take part of the sale price over time as monthly payments instead of receiving it all in cash at closing. It can help close deals when a buyer’s lender or equity check is tight, but it also adds risk if the buyer mishandles the client handoff. In agencies, it often comes with a defined transition period and regular reporting so you can see how accounts are performing. Rejigg’s deal tracking helps you compare offers with different mixes of cash, seller notes, and timelines in one view.

Buyers usually ask for a non-compete because they are buying client relationships and team stability. Practically, it limits you from starting or joining a competing agency for a set period, often within a geography or niche. The exact terms matter because overly broad restrictions can box you in after the sale. Most sellers push to align it with the clients being purchased and their real post-close role. Work this into your deal negotiation prep early so it does not become a late-stage fight.

A working capital adjustment makes sure the agency has enough cash and short-term assets at closing to operate normally, instead of being “emptied out” right before the sale. In agencies, the swing factors are usually accounts receivable, prepaid software, and timing gaps where you owe contractors before clients pay you. It’s worth modeling what a normal month-end looks like in your shop so you can negotiate from reality. Keep billing and collections tight going into close, and store AR and AP support in a diligence folder.

They review termination terms, notice periods, and how clearly scope and deliverables are defined because vague month-to-month agreements make revenue easier to cancel. They also check whether contracts can be assigned to a new owner or if client consent is required after close. In advertising, the “contract” is often a statement of work plus email threads, and that creates confusion during diligence. Centralize every signed agreement and scope version in a secure data room so you can answer quickly and consistently.

That’s common in smaller agencies, but buyers will treat it as risk and usually adjust price or structure. Most of the time, the fix is a lightweight agreement or a statement of work that matches what you already deliver and bill. Keep it simple: scope, billing, payment timing, termination, and who owns the work product. Once it’s signed, upload the final versions to your Rejigg data room and share them only after buyers sign NDAs.

Run a controlled process and share information in layers. Most agency owners do not tell clients early, and they share sensitive details only after buyers are vetted and NDAs are signed. Rejigg supports that workflow: buyers are pre-vetted, NDAs are signed digitally, and you control access inside the data room by buyer and folder. When you’re ready to disclose, a client-by-client plan from the transition guide helps you sequence client and staff communication.

Contractor-heavy delivery is normal in advertising. Buyers focus on whether contractors are replaceable capacity or critical talent, and whether quality control sits with an internal lead who will stay. Prepare a simple map of who does what, how work gets reviewed, and what your backup bench looks like if a key freelancer disappears mid-project. If you have long-term contractor agreements, organize them and show how you handle continuity. A clear contractor plan reduces the buyer’s “what breaks in month one” worry.

Buyers don’t expect you to predict platform changes. They want proof you have navigated them without losing clients. The agencies that hold value can show how they communicated uncertainty, how they adjusted creative and targeting, and how they retained accounts through a rough quarter. Bring 2–3 anonymized examples of platform shocks and the concrete actions you took. Keep those case notes in your data room so every buyer sees the same proof, not a different story on every call.

Yes. Clean books are one of the fastest ways to move an agency from “interesting” to financeable, especially if a buyer wants a lender. Start by separating pass-through media spend from agency fees, categorizing contractor costs consistently, and removing personal expenses from the business. Rejigg’s QuickBooks integration can import financials into your data room so you are not rebuilding reports by hand. Use the prepare-to-sell guide as the checklist.

Add-backs are owner-specific or one-time costs that a buyer will not keep paying, like personal travel run through the business, a one-time legal bill, or above-market owner pay. In agencies, buyers scrutinize “labor add-backs,” like unpaid founder delivery work, because that often turns into a real hiring cost after the sale. Document each add-back with a short note and support so it holds up in diligence. Start with Rejigg’s free valuation calculator, then pressure-test anything tied to labor.

A common transition is 30–90 days of active handoff, followed by a lighter advisory period, and the length usually depends on how founder-led key relationships are. Buyers want continuity through a few reporting cycles and a budgeting moment, because that is when churn risk often shows up. The cleanest plans are client-by-client: who gets introduced, what stays the same, and when responsibilities shift. Rejigg’s transition planning guide helps you map it clearly.