Selling a Cargo Business

Based on hundreds of real freight buyer-seller diligence conversations we’ve helped happen on Rejigg, ... these are the cargo topics that move price (or kill deals): lane-level margin, cash float, what claims really cost, whether capacity holds on your core lanes, and whether the operation still runs when you’re not the person solving 2 a.m. emergencies.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Margin Mix

Where does your gross profit actually come from, by customer, by lane, by mode?

Buyers are underwriting gross profit per load and whether it holds when the market swings. In cargo, a blended margin can hide the fact that one hot lane, one shipper, or a few accessorial-heavy accounts carried the year. They want proof the margin is repeatable, and they want to understand what changed when it tightened.

How to prepare

  • Export 12–24 months of loads and gross profit. Break it out by top customers, core lanes, and mode.
  • Build a lane summary for top accounts: average buy, average sell, average margin, and how often you took loss loads.
  • Write down why margins tightened in specific months: rebids, fuel mismatch, drop-trailer demands, claims, spot coverage.

Great Answer

Over the last 18 months, we averaged 420 loads a month at $198 gross profit per load. About 55% of gross profit comes from contract truckload on three core lanes tied to two DCs (Distribution Centers), 25% comes from LTL (Less Than Truckload) where we win on service, and the balance is drayage and expedited. We can show lane-level buy and sell rates, plus the months margin tightened after a procurement rebid and the lanes we replaced it with.

Okay

We know which customers and lanes drive margin, and we can explain it. We just haven’t packaged it cleanly lane-by-lane yet.

Gives Pause

We mainly look at total revenue and one blended margin percent. The lanes change a lot, so it’s hard to break out.

How Rejigg helps: Rejigg’s secure data room lets you share lane, mode, and customer margin exports without emailing spreadsheets back and forth. Learn more in the guide

Cash Float

What’s the cash float, and how many days are you funding loads?

Freight can look profitable and still choke on cash when carriers get paid faster than shippers pay you. Buyers are trying to see if they need to add cash on day one and whether your credit discipline actually prevents bad debt. They also want to know what happens in peak months when float and disputes usually spike.

How to prepare

  • Build a timing view for your top 10 accounts: invoice date, typical collection date, and carrier pay timing.
  • Separate quick-pay volume and show the monthly cost in dollars.
  • Document credit habits: limits, holds, COD (Cash on Delivery) or prepay triggers, and how you handle disputes.

Great Answer

For our top 10 accounts, we invoice within 24 hours of POD and collect in 34 days on average. We pay carriers in 12–18 days, and about 22% of loads use quick pay at an average cost of 1.8%. We can show month-by-month float during Q4 retail and the exact holds and limit rules we use, so one slow-paying shipper doesn’t turn into a cash crunch.

Okay

We generally collect in about a month and pay carriers sooner, and we use quick pay sometimes. We can pull the exact numbers.

Gives Pause

Working capital has never been an issue. We pay carriers, and customers pay when they pay.

How Rejigg helps: Rejigg keeps float support in one place in a secure data room, and buyers only get access after they’re vetted and sign NDAs digitally. Learn more in the guide

Claims & OS&D

What happens when a claim, OS&D (Overage, Shortage, and Damage), or accessorial dispute hits, and who ultimately pays?

Claims can wipe out a quarter fast in cargo if they are frequent or handled loosely. Buyers look at how often claims happen, how big they get, what keeps repeating, and whether you recover from carriers or insurance when you should. They also want to understand your shipper contracts, so you are not taking on liability you didn’t price for.

How to prepare

  • Create a claims log for the last 24–36 months: amount, cause, customer, carrier, and resolution status.
  • Write your workflow from POD to intake to documentation to closeout, with typical timelines.
  • Pull a few real examples with documents: PODs, photos, claim letters, settlement proof.

Great Answer

Over the last 36 months, we had 19 cargo claims across 14,600 loads, including one $38k temperature excursion. We can show each claim, time to close, and what we paid versus what we recovered from the carrier or insurance. After two repeat causes showed up, we tightened carrier vetting and documentation, and the claim rate dropped the next year.

Okay

We don’t have many claims, and we usually get them resolved. We can pull the history from our system and email folders.

Gives Pause

Claims are part of freight. We don’t really track them, and it depends who ends up paying.

How Rejigg helps: Rejigg’s data room keeps your claims log and backup documents organized so diligence does not turn into a long email chase. Learn more in the guide

Capacity Bench

Is your capacity real on your core lanes, or are you living on the spot market?

Buyers pay more for cargo businesses that can cover core lanes in a tight market without blowing up margin. They want to see repeat carriers by lane, backup options when tenders get rejected, and a clear process when a truck falls off. A big carrier list does not help if it is not active on the lanes that matter.

How to prepare

  • Pull lane-level carrier history for core lanes: top carriers, share of loads, and repeat frequency.
  • Show peak-period reality: tender rejections, falloffs, and how you recovered service and price.
  • Document carrier compliance: insurance certificates, safety checks, and onboarding steps.

Great Answer

On our top five lanes, 72% of loads move with repeat carriers, and we keep at least two active backups per lane. We track falloffs and late pickups in the TMS (Transportation Management System), and we can show the tight months and how much margin compressed versus normal. For drayage, we have two active providers at the port and split volume based on performance, so we are not dependent on one partner.

Okay

We have solid carriers we use a lot, and we usually cover freight even in tight times. We haven’t summarized it lane-by-lane yet.

Gives Pause

We can always find a truck. We go to the load boards when a carrier falls off.

How Rejigg helps: Rejigg lets you gate sensitive carrier detail and only share it after a buyer is vetted and has signed an NDA. Learn more in the guide

Concentration Risk

What happens when a big shipper rebids, pauses a facility, or changes routing guides?

In freight, concentration usually stacks up as one shipper plus one lane plus one facility. Buyers want to see how much gross profit disappears if you lose a lane award, a plant, or a routing guide position. They also look for proof you can replace volume without sliding into low-margin spot coverage.

How to prepare

  • Map top accounts to their top lanes and facilities. Show gross profit dollars by each.
  • Pull bid history or rebid outcomes for key accounts and explain wins and losses.
  • List specific mitigation: added modes, added facilities, adjacent plants or DCs, stickier freight.

Great Answer

Our top shipper is 28% of gross profit, spread across six lanes and three facilities. They rebid annually, and we can show the last two cycles where we lost one lane and replaced it by adding LTL and expanding to an additional DC. We sit primary on two lanes and secondary on the rest, and we track lane margin, so we do not chase unprofitable awards.

Okay

We have some concentration with a few key shippers, but relationships are strong, and we usually keep the freight during rebids.

Gives Pause

We’ve never lost a customer. They like us, so I’m not worried about rebids.

How Rejigg helps: Rejigg’s offer comparison dashboard helps you compare buyers who price concentration risk differently, including retention-based holdbacks or earnouts. Learn more in the guide

Accessorial Control

How do you price fuel, detention, and other accessorials so you don’t bleed margin?

Thin margins are normal in freight, so accessorial collection matters more than people expect. Buyers look for consistent documentation, billing discipline, and a low level of write-offs that function like silent discounts. They also use this to judge how tight your dispatch-to-billing handoff really is.

How to prepare

  • Document your accessorial workflow: triggers, required proof, approvals, and submission steps.
  • Summarize billed vs. collected vs. written off accessorials by month.
  • Build a small proof pack: rate confirmation, POD, detention request, and the customer invoice.

Great Answer

We start detention after two hours unless the customer contract says otherwise, and we require in and out times on the POD or facility paperwork. Last year, we billed $214k in accessorials, collected $187k, and wrote off $27k, mostly from two customers we now price differently. We can show the workflow and real examples from tender to invoice to collection.

Okay

We bill detention and other accessorials when we can, and most customers pay them. We can pull a few examples.

Gives Pause

We don’t track accessorials closely. Sometimes we eat it to keep the customer happy.

How Rejigg helps: Rejigg gives you one place to store your accessorial SOP and billing examples so buyers can review it without repeated doc requests. Learn more in the guide

Owner Dependence

What happens when a load goes sideways, and can someone besides you solve it?

Freight is built on exception handling, and buyers want to know where that know-how lives. If you are the only person who can calm a shipper, fix a falloff, or approve a margin exception, the buyer will usually ask for a longer transition and tighter deal protections. A team that runs the playbook without you makes the revenue feel transferable.

How to prepare

  • Assign each critical role to a named person: dispatch, carrier procurement, customer service, billing, disputes, and claims.
  • Write escalation rules for common failures: missed pickup, late delivery, rejected tender, and OS&D.
  • Define after-hours coverage and show how issues get handed off between shifts.

Great Answer

We run after-hours coverage with a rotating on-call schedule, and the owner is not the default. We can walk through three real service failures from the last quarter and show who handled them, the steps they followed, and how the shipper was updated. Margin exceptions require approval from the ops manager or sales lead against written thresholds.

Okay

My team handles most issues, but I still get pulled in on our biggest accounts and the tricky ones.

Gives Pause

I’m the one customers call when something goes wrong. That’s just how freight works.

How Rejigg helps: Rejigg’s direct messaging and scheduled video calls make it easy to bring your ops leaders into buyer conversations early. Learn more in the guide

Tech & Data

What does your TMS data actually say about on-time, falloffs, and margin leakage?

Buyers want exports they can tie back to the financials because the TMS is where freight reality lives. They look at service performance, exception rates, and whether margins and accessorials are tracked consistently in the system. Messy data is often fixable, but unclear explanations slow diligence and create trust issues.

How to prepare

  • Export 12–24 months of TMS data: loads, gross profit per load, mode mix, top lanes, and top customers.
  • Add the exception metrics you track: falloffs, late pickup, late delivery, and track-and-trace compliance.
  • Explain gaps in plain language and what changed: migrations, new rating rules, process changes.

Great Answer

We can export 24 months of load-level buy and sell rates, gross profit per load, and lane and mode tags. We track falloffs, late pickups, and late deliveries, and we can show the trend by customer for the top 10 accounts. We migrated the TMS eight months ago, so we will share pre- and post-migration reports and the checks we ran to keep margin reporting consistent.

Okay

We can pull the key reports from our TMS, but we may need a few days to clean up tags and lanes.

Gives Pause

We have a TMS, but we do not use it for reporting. Most tracking is in email and spreadsheets.

How Rejigg helps: Rejigg’s data room keeps TMS exports, performance summaries, and process docs in one secure place for buyers after NDA. Learn more in the guide

Model & Assets

Are you a true brokerage, or do you have hidden asset-like risk?

Cargo can mean brokerage, forwarding, warehousing, cross-dock, or a blend, and the risk changes with each. Buyers want a clear line between what you control versus what you coordinate, plus any fixed costs that can’t flex down when volume drops. When this is unclear, deals tend to bog down in surprise lease, equipment, or partner diligence.

How to prepare

  • Split revenue and gross profit by service line and state what is performed in-house.
  • If you run assets, list fleet age, maintenance cadence, utilization, and upcoming replacements.
  • If you outsource, list key partners and what changes if pricing or priority shifts.

Great Answer

We are primarily asset-light brokerage and managed transportation, plus a small cross-dock that supports two customers with packaging and appointment requirements. The facility runs about 70% utilized on average, and we can show throughput by month, peak staffing, and damage rates. We also have two alternative cross-dock partners identified if we ever choose to exit the lease.

Okay

We’re mostly brokerage, but we do have a small warehouse area and some equipment. We can outline it.

Gives Pause

We’re a brokerage, but we also have some trucks and a warehouse we don’t track separately.

How Rejigg helps: Rejigg helps you present a clean service-line breakdown and gate lease and asset docs until the right diligence stage. Learn more in the guide

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Questions Cargo Owners Ask Us

Most cargo and freight brokerages sell based on a multiple of owner earnings, but the range depends on the quality of your gross profit. Buyers pay more for repeat contract freight, clean lane-level reporting, low claim frequency, and disciplined accessorial billing. A spot-heavy book with big shipper concentration and messy float usually prices lower. You can get a starting estimate with Rejigg’s free valuation calculator.

Buyers focus on whether they have to fund the float after closing. In freight, that is the gap between paying carriers or drivers and collecting from shippers, plus how often invoices stall in disputes or short-pays. Many deals require you to leave enough working capital in the business so loads keep moving normally. To pressure-test financing alongside float, Rejigg’s SBA loan calculator helps model payments.

Sometimes. SBA lenders usually want clean financials, stable customers, and a business that is not held together by one owner relationship. Freight can be harder because float, margin swings, and claims can stress cash, so the buyer needs a clear story for liquidity. Rejigg’s SBA loan calculator helps buyers model payments, and sellers help by providing lender-ready reporting in a data room.

A clean freight deal can move quickly once buyers can verify lane-level gross profit, float, a real claims log, and TMS exports. Most sales still take a few months because diligence takes time, and lenders add time if the buyer is financing. You can speed things up by building a tight diligence package before you go to market. Rejigg provides a built-in due diligence checklist and a controlled data room.

No. Brokers charge 5–10% of the sale price for work you can do yourself if you have the right tools and buyer access. Rejigg is built for a broker-free sale process with vetted buyers, digital NDAs, a secure data room, direct messaging, and offer tracking. Start with the guide to finding buyers, then list when you’re ready.

Most buyers will ask for two years of financials, customer and lane summaries, TMS exports, shipper and carrier agreements, a claims log, and insurance and authority documents that match your model. Freight diligence also includes accessorial examples and accounts receivable aging because disputes and short-pays can hide real margin leakage. Rejigg’s data room keeps it organized and lets you control access after NDAs are signed through the platform.

Buyers typically request load-level exports that show buy rate, sell rate, accessorials billed, and gross profit, then they reconcile the totals back to your financial statements. They look for margin leakage like uncollected accessorials, overrides, and claim write-offs that are hard to spot in a blended margin. If your data is split across a TMS and spreadsheets, expect deeper follow-up. A clean export package in a data room speeds diligence up.

Many freight deals are structured so the buyer takes the operations without your old debt, but you still have to address float. The main negotiation is usually how much cash, receivables, and payables stay in the business so it can keep paying carriers on the normal cadence. Sellers often get surprised by this late in the process if they have not mapped the timing. Rejigg’s negotiation guide explains how these terms usually land.

An earnout means part of the purchase price is paid later if the business hits agreed targets, often tied to gross profit or customer retention. In freight, earnouts come up when shipper concentration is high, margins are choppy, or the book is relationship-driven. They tend to work best when the target can be measured from your TMS, and the seller can influence results during transition. Rejigg’s deal tracking helps you compare earnout-heavy offers against cleaner cash offers side-by-side.

Seller financing means you take part of the price over time, like you are lending to the buyer. It can widen the buyer pool and sometimes supports a higher headline price, but freight needs guardrails because float can pressure cash. Most sellers want strong reporting, clear default terms, and visibility into carrier pay practices so they know the buyer is not playing games with liquidity. Rejigg helps you compare offers that include seller notes with different terms and timelines.

Many freight deals include a 60–90 day heavy transition for top shipper introductions, carrier continuity, and handing off exception handling. Some sellers provide lighter support after that, especially if key accounts want the reassurance. If the owner is still the default problem-solver, buyers often push for longer involvement. The smoothest transitions are role-based with clear owners for dispatch, billing, and claims. Rejigg’s transition planning guide helps map day-one responsibilities.

Buyers often ask the seller not to start or join a competing freight business for a set period, usually defined by geography, customer type, and service lines. In cargo, the practical worry is you pulling the same shippers and carrier relationships back out the door. A reasonable scope tracks what you actually sold and where you actually operate. Your attorney should draft and review it, but you can reduce friction by being clear about your post-close plans early.

Taxes depend on the deal structure and what you are selling, including whether the buyer is buying business assets or buying the company itself. Cargo businesses that mix brokerage with warehouses, cross-docks, trucks, or trailers can have different outcomes because equipment, leases, and working capital often get treated differently. Talk to a CPA who has handled transactions and model it before you sign. Rejigg helps keep deal terms organized so your CPA can review structures quickly.

Accounts receivable and payables are tied to float, so buyers look closely at what is collectible and what is stuck in disputes or short-pays. Many deals leave receivables with the seller, but buyers may ask you to clean up aged disputes or reserve for claim-related offsets. On payables, they want confidence carriers will not get slow-paid during transition. Clean aging reports and a clear dispute workflow reduce last-minute re-trades. Rejigg’s data room is built for sharing these reports securely.

The most common diligence problems are freight-mechanics issues: lane-level margins that do not tie to exports, accessorials that are not documented or collected, repeat claim causes that never got fixed, and float that is bigger than the seller described. Owner dependence shows up fast when buyers keep hearing that everything escalates to the owner. None of these automatically kills a deal, but vague answers usually slow it down and move price. Rejigg helps by keeping diligence centered on operating proof.

Confidentiality usually comes down to timing and control. You limit who sees shipper names, lane detail, carrier lists, and contracts, and you avoid broad outreach that tips off the market. Serious buyers should sign an NDA before they see anything that could be used to backdoor your accounts. Rejigg handles buyer vetting and digital NDAs, and you can permission folders so early buyers see a sanitized view while later-stage buyers see specifics.

That is common in freight, and most buyers can live with it if you can explain the drivers. They will want to see what changed in contract versus spot mix, which lanes tightened, and what you did about pricing, carrier coverage, and accessorial capture. Sellers who win trust bring lane-level history and a simple narrative, not just a P&L swing. Rejigg’s data room is a good place to share that “market story” next to the exports.

Start by reconciling totals by month, then explain the drivers that usually cause drift in freight. Common culprits are timing differences, accessorial billing lag, claim write-offs, and loads coded differently between the TMS and the accounting system. Buyers can accept normal timing noise, but they need to trust that load-level gross profit rolls up to the financials. If you use QuickBooks, Rejigg’s preparation guide and QuickBooks integration help organize exports and backup fast.