Selling a Cargo business

Based on hundreds of real freight buyer-seller diligence conversations we’ve helped happen on Rejigg, ... these are the cargo topics that move price (or kill deals): lane-level margin, cash float, what claims really cost, whether capacity holds on your core lanes, and whether the operation still runs when you’re not the person solving 2 a.m. emergencies.

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What buyers evaluate, and how to prepare

Where does your gross profit actually come from, by customer, by lane, by mode?
Deal-critical
Margin Mix

What buyers determine

Buyers are underwriting gross profit per load and whether it holds when the market swings. In cargo, a blended margin can hide the fact that one hot lane, one shipper, or a few accessorial-heavy accounts carried the year. They want proof the margin is repeatable, and they want to understand what changed when it tightened.

How to prepare

  • Export 12–24 months of loads and gross profit. Break it out by top customers, core lanes, and mode.
  • Build a lane summary for top accounts: average buy, average sell, average margin, and how often you took loss loads.
  • Write down why margins tightened in specific months: rebids, fuel mismatch, drop-trailer demands, claims, spot coverage.
Great answer
Over the last 18 months, we averaged 420 loads a month at $198 gross profit per load. About 55% of gross profit comes from contract truckload on three core lanes tied to two DCs (Distribution Centers), 25% comes from LTL (Less Than Truckload) where we win on service, and the balance is drayage and expedited. We can show lane-level buy and sell rates, plus the months margin tightened after a procurement rebid and the lanes we replaced it with.
Good answer
We know which customers and lanes drive margin, and we can explain it. We just haven’t packaged it cleanly lane-by-lane yet.
Red flag
We mainly look at total revenue and one blended margin percent. The lanes change a lot, so it’s hard to break out.
How Rejigg helps:Rejigg’s secure data room lets you share lane, mode, and customer margin exports without emailing spreadsheets back and forth.
What’s the cash float, and how many days are you funding loads?
Deal-critical
Cash Float

What buyers determine

Freight can look profitable and still choke on cash when carriers get paid faster than shippers pay you. Buyers are trying to see if they need to add cash on day one and whether your credit discipline actually prevents bad debt. They also want to know what happens in peak months when float and disputes usually spike.

How to prepare

  • Build a timing view for your top 10 accounts: invoice date, typical collection date, and carrier pay timing.
  • Separate quick-pay volume and show the monthly cost in dollars.
  • Document credit habits: limits, holds, COD (Cash on Delivery) or prepay triggers, and how you handle disputes.
Great answer
For our top 10 accounts, we invoice within 24 hours of POD and collect in 34 days on average. We pay carriers in 12–18 days, and about 22% of loads use quick pay at an average cost of 1.8%. We can show month-by-month float during Q4 retail and the exact holds and limit rules we use, so one slow-paying shipper doesn’t turn into a cash crunch.
Good answer
We generally collect in about a month and pay carriers sooner, and we use quick pay sometimes. We can pull the exact numbers.
Red flag
Working capital has never been an issue. We pay carriers, and customers pay when they pay.
How Rejigg helps:Rejigg keeps float support in one place in a secure data room, and buyers only get access after they’re vetted and sign NDAs digitally.
What happens when a claim, OS&D (Overage, Shortage, and Damage), or accessorial dispute hits, and who ultimately pays?
Deal-critical
Claims & OS&D

What buyers determine

Claims can wipe out a quarter fast in cargo if they are frequent or handled loosely. Buyers look at how often claims happen, how big they get, what keeps repeating, and whether you recover from carriers or insurance when you should. They also want to understand your shipper contracts, so you are not taking on liability you didn’t price for.

How to prepare

  • Create a claims log for the last 24–36 months: amount, cause, customer, carrier, and resolution status.
  • Write your workflow from POD to intake to documentation to closeout, with typical timelines.
  • Pull a few real examples with documents: PODs, photos, claim letters, settlement proof.
Great answer
Over the last 36 months, we had 19 cargo claims across 14,600 loads, including one $38k temperature excursion. We can show each claim, time to close, and what we paid versus what we recovered from the carrier or insurance. After two repeat causes showed up, we tightened carrier vetting and documentation, and the claim rate dropped the next year.
Good answer
We don’t have many claims, and we usually get them resolved. We can pull the history from our system and email folders.
Red flag
Claims are part of freight. We don’t really track them, and it depends who ends up paying.
How Rejigg helps:Rejigg’s data room keeps your claims log and backup documents organized so diligence does not turn into a long email chase.
Is your capacity real on your core lanes, or are you living on the spot market?
Deal-critical
Capacity Bench

What buyers determine

Buyers pay more for cargo businesses that can cover core lanes in a tight market without blowing up margin. They want to see repeat carriers by lane, backup options when tenders get rejected, and a clear process when a truck falls off. A big carrier list does not help if it is not active on the lanes that matter.

How to prepare

  • Pull lane-level carrier history for core lanes: top carriers, share of loads, and repeat frequency.
  • Show peak-period reality: tender rejections, falloffs, and how you recovered service and price.
  • Document carrier compliance: insurance certificates, safety checks, and onboarding steps.
Great answer
On our top five lanes, 72% of loads move with repeat carriers, and we keep at least two active backups per lane. We track falloffs and late pickups in the TMS (Transportation Management System), and we can show the tight months and how much margin compressed versus normal. For drayage, we have two active providers at the port and split volume based on performance, so we are not dependent on one partner.
Good answer
We have solid carriers we use a lot, and we usually cover freight even in tight times. We haven’t summarized it lane-by-lane yet.
Red flag
We can always find a truck. We go to the load boards when a carrier falls off.
How Rejigg helps:Rejigg lets you gate sensitive carrier detail and only share it after a buyer is vetted and has signed an NDA.
What happens when a big shipper rebids, pauses a facility, or changes routing guides?
Important
Concentration Risk

What buyers determine

In freight, concentration usually stacks up as one shipper plus one lane plus one facility. Buyers want to see how much gross profit disappears if you lose a lane award, a plant, or a routing guide position. They also look for proof you can replace volume without sliding into low-margin spot coverage.

How to prepare

  • Map top accounts to their top lanes and facilities. Show gross profit dollars by each.
  • Pull bid history or rebid outcomes for key accounts and explain wins and losses.
  • List specific mitigation: added modes, added facilities, adjacent plants or DCs, stickier freight.
Great answer
Our top shipper is 28% of gross profit, spread across six lanes and three facilities. They rebid annually, and we can show the last two cycles where we lost one lane and replaced it by adding LTL and expanding to an additional DC. We sit primary on two lanes and secondary on the rest, and we track lane margin, so we do not chase unprofitable awards.
Good answer
We have some concentration with a few key shippers, but relationships are strong, and we usually keep the freight during rebids.
Red flag
We’ve never lost a customer. They like us, so I’m not worried about rebids.
How Rejigg helps:Rejigg’s offer comparison dashboard helps you compare buyers who price concentration risk differently, including retention-based holdbacks or earnouts.
How do you price fuel, detention, and other accessorials so you don’t bleed margin?
Important
Accessorial Control

What buyers determine

Thin margins are normal in freight, so accessorial collection matters more than people expect. Buyers look for consistent documentation, billing discipline, and a low level of write-offs that function like silent discounts. They also use this to judge how tight your dispatch-to-billing handoff really is.

How to prepare

  • Document your accessorial workflow: triggers, required proof, approvals, and submission steps.
  • Summarize billed vs. collected vs. written off accessorials by month.
  • Build a small proof pack: rate confirmation, POD, detention request, and the customer invoice.
Great answer
We start detention after two hours unless the customer contract says otherwise, and we require in and out times on the POD or facility paperwork. Last year, we billed $214k in accessorials, collected $187k, and wrote off $27k, mostly from two customers we now price differently. We can show the workflow and real examples from tender to invoice to collection.
Good answer
We bill detention and other accessorials when we can, and most customers pay them. We can pull a few examples.
Red flag
We don’t track accessorials closely. Sometimes we eat it to keep the customer happy.
How Rejigg helps:Rejigg gives you one place to store your accessorial SOP and billing examples so buyers can review it without repeated doc requests.
What happens when a load goes sideways, and can someone besides you solve it?
Important
Owner Dependence

What buyers determine

Freight is built on exception handling, and buyers want to know where that know-how lives. If you are the only person who can calm a shipper, fix a falloff, or approve a margin exception, the buyer will usually ask for a longer transition and tighter deal protections. A team that runs the playbook without you makes the revenue feel transferable.

How to prepare

  • Assign each critical role to a named person: dispatch, carrier procurement, customer service, billing, disputes, and claims.
  • Write escalation rules for common failures: missed pickup, late delivery, rejected tender, and OS&D.
  • Define after-hours coverage and show how issues get handed off between shifts.
Great answer
We run after-hours coverage with a rotating on-call schedule, and the owner is not the default. We can walk through three real service failures from the last quarter and show who handled them, the steps they followed, and how the shipper was updated. Margin exceptions require approval from the ops manager or sales lead against written thresholds.
Good answer
My team handles most issues, but I still get pulled in on our biggest accounts and the tricky ones.
Red flag
I’m the one customers call when something goes wrong. That’s just how freight works.
How Rejigg helps:Rejigg’s direct messaging and scheduled video calls make it easy to bring your ops leaders into buyer conversations early.
What does your TMS data actually say about on-time, falloffs, and margin leakage?
Important
Tech & Data

What buyers determine

Buyers want exports they can tie back to the financials because the TMS is where freight reality lives. They look at service performance, exception rates, and whether margins and accessorials are tracked consistently in the system. Messy data is often fixable, but unclear explanations slow diligence and create trust issues.

How to prepare

  • Export 12–24 months of TMS data: loads, gross profit per load, mode mix, top lanes, and top customers.
  • Add the exception metrics you track: falloffs, late pickup, late delivery, and track-and-trace compliance.
  • Explain gaps in plain language and what changed: migrations, new rating rules, process changes.
Great answer
We can export 24 months of load-level buy and sell rates, gross profit per load, and lane and mode tags. We track falloffs, late pickups, and late deliveries, and we can show the trend by customer for the top 10 accounts. We migrated the TMS eight months ago, so we will share pre- and post-migration reports and the checks we ran to keep margin reporting consistent.
Good answer
We can pull the key reports from our TMS, but we may need a few days to clean up tags and lanes.
Red flag
We have a TMS, but we do not use it for reporting. Most tracking is in email and spreadsheets.
How Rejigg helps:Rejigg’s data room keeps TMS exports, performance summaries, and process docs in one secure place for buyers after NDA.
Are you a true brokerage, or do you have hidden asset-like risk?
Good to have
Model & Assets

What buyers determine

Cargo can mean brokerage, forwarding, warehousing, cross-dock, or a blend, and the risk changes with each. Buyers want a clear line between what you control versus what you coordinate, plus any fixed costs that can’t flex down when volume drops. When this is unclear, deals tend to bog down in surprise lease, equipment, or partner diligence.

How to prepare

  • Split revenue and gross profit by service line and state what is performed in-house.
  • If you run assets, list fleet age, maintenance cadence, utilization, and upcoming replacements.
  • If you outsource, list key partners and what changes if pricing or priority shifts.
Great answer
We are primarily asset-light brokerage and managed transportation, plus a small cross-dock that supports two customers with packaging and appointment requirements. The facility runs about 70% utilized on average, and we can show throughput by month, peak staffing, and damage rates. We also have two alternative cross-dock partners identified if we ever choose to exit the lease.
Good answer
We’re mostly brokerage, but we do have a small warehouse area and some equipment. We can outline it.
Red flag
We’re a brokerage, but we also have some trucks and a warehouse we don’t track separately.
How Rejigg helps:Rejigg helps you present a clean service-line breakdown and gate lease and asset docs until the right diligence stage.

Straight from buyer evaluations

“The verification process they built is impressive. They call every delivery destination before pickup to confirm all the details. That alone eliminates surprise charges and speeds up the whole billing cycle by days.”
Smart SystemsBuyer impressed by operational processes at a freight company
“Eighty percent of the business comes from repeat customers who come back three to four times a year for testing and maintenance. That kind of built-in repeat business makes the revenue very predictable and very reliable.”
Repeat CustomersBuyer reviewing repeat business at a cargo services company
“Six people running over $6M in revenue, debt-free, with their own warehouse. The team is small, the margins are strong, and there's no waste. That's exactly the kind of lean, profitable operation I was looking for.”
Lean & ProfitableBuyer analyzing efficiency at a freight forwarding company
“Their network of trucking partners is deep enough to handle busy periods without scrambling. They have committed relationships with carriers across their main routes, so service stays consistent even when the market gets tight.”
Reliable PartnersBuyer evaluating carrier relationships at a freight company
“The sales channels they've built are bringing in two to three new quote requests every day without the owner working the phones. That tells me the business has built real momentum that will keep going after the transition.”
Built-In DemandBuyer reviewing business development at a logistics company

How buyers value this type of business

Where you land in that range depends on how many customers come back regularly, whether your team handles things without you, and how well you manage cash flow and collections.

3x–8x
annual profit
Depending on customer loyalty, team, and how lean the operation is

What drives a premium

  • Customers who keep coming back
    Long-term clients who ship with you regularly give buyers confidence the revenue will continue after the sale.
  • Revenue spread across many customers and routes
    When your business serves a variety of customers across different routes and services, it's much less risky for buyers.
  • A dispatch team that runs without you
    If your team handles booking, carrier selection, and problem-solving without you touching every load, buyers see a business they can step into.
  • Healthy cash flow and good collections
    Getting paid on time, managing credit well, and having low bad debt shows buyers they won't need to put extra cash in to keep things running.

Common add-backs

Personal vehicles or fuel costs that ran through the businessYour salary above what you'd pay a manager to run thingsOne-time legal settlements or unusual cargo claimsFamily members on payroll who handle bookkeeping or dispatch part-time

What the process looks like

5–8 months from listing to closemedian 201 days across closed deals
  1. 1
    Listing
    The day your business goes live on Rejigg.
  2. 2
    First messageMedian: 4 days later
    A buyer requests a conversation by sending a first pitch.
  3. 3
    First callMedian: 7 days later
    Your first completed call with a buyer to answer questions about your business.
  4. 4
    Letter of intentMedian: 59 days later
    A buyer submits an LOI and you choose to accept, decline, or negotiate.
  5. 5
    Deal closeMedian: 89 days later
    Assuming all is well in due diligence, you close the deal.
See the data behind this timeline in the 2026 Insight Report
Typical buyer types
Freight companies looking to add new routes, services, or coverage areasLogistics companies building scale through acquisitionsFirst-time buyers with supply chain or operations backgrounds who want a business with repeat revenueCompanies in related fields like warehousing, customs, or delivery looking to add freight capabilities

Common questions about selling a Cargo business

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