Selling an Ecommerce Business

Built from hundreds of real buyer-seller diligence conversations we’ve helped happen on Rejigg. These are the ecommerce questions that move price fast: true contribution margin, inventory cash traps, ad dependence, returns economics, and whether Amazon and Shopify assets transfer cleanly.

Get a Free ValuationSchedule a CallRead the Guide

What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Contribution Margin

Can you show contribution margin by channel and SKU, not just gross margin?

Buyers are trying to see what you keep after order-level costs that rise with volume: ad spend, marketplace fees, fulfillment, shipping subsidies, and refunds. They also want to see whether profit comes from a few hero SKUs while the rest of the catalog quietly loses money. A clean contribution margin view builds trust because it ties your dashboards back to payouts and the bank.

How to prepare

  • Build a bridge from gross sales to net sales to contribution margin by channel
  • Create an SKU view for your top 20 SKUs, including ads, fees, fulfillment, and returns costs
  • Reconcile the math to real payouts and accounting every month
  • Call out step-changes: pricing, new 3PL, promo shifts, policy changes, or big creative swings

Great Answer

Yes. We track contribution margin by channel and by SKU, and we reconcile it to payouts each month. For Amazon and Shopify, we start with net sales, then subtract landed product cost, platform fees, fulfillment, shipping subsidies, refunds, and ad spend using the same allocation rules every month. Our top 3 SKUs are 62% of revenue and run 24–28% contribution margin after ads and returns, and we review the long tail quarterly and prune anything that stays negative.

Okay

We can show gross margin by SKU and overall profit by channel, and we have a reasonable estimate for ads and returns. It’s not fully reconciled every month, but we can explain the method.

Gives Pause

Our gross margin is 70%, and the rest is just marketing. We don’t break it down by SKU, and Shopify and Amazon are close enough.

How Rejigg helps: Rejigg’s secure data room lets you share a channel and SKU margin pack with the supporting exports, and control buyer access by stage. Learn more in the guide

Inventory Cash

How ugly is the inventory calendar, and how much cash does it take to stay in stock?

Ecommerce can look profitable on paper and still need a cash injection because inventory deposits and ad spend hit weeks before the sales show up. Buyers are underwriting whether stockouts will crush momentum after close and whether slow movers will turn into dead stock. They also want your lead times, order minimums, and reorder rhythm so they can plan working capital and financing.

How to prepare

  • Create an SKU list with lead time, minimum order quantity, target weeks of cover, and current on-hand
  • Share 12–18 months of monthly inventory purchases, ad spend, and sales, with notes for spikes
  • Document stockouts and overbuys, plus what you changed in forecasting or reorder points
  • Prepare an inventory aging report separating core, seasonal, and slow-moving units

Great Answer

We run a weekly inventory review and reorder off weeks of cover. Lead times are 55–70 days for our main factory, MOQ (Minimum Order Quantity) is 2,000 units for the hero SKU, and we target 10–12 weeks of cover going into Q4. You can see 18 months of POs versus sales and the two stockouts we had, including the impact on rank and what we changed. We also flag May and September as cash-heavy months because deposits stack with the ad ramp, and we’ve mapped those out so you can plan for them.

Okay

We can share lead times and MOQs and give you a sense of how often we stock out. We don’t have a full calendar model, but we can walk through typical PO timing and cash needs.

Gives Pause

We reorder when we feel like we’re getting low. Stockouts don’t really happen, and inventory is included, so it should be fine.

How Rejigg helps: Rejigg’s data room keeps inventory aging, PO history, and SKU notes together so buyers can model cash needs without guessing. Learn more in the guide

Ads Dependence

What’s the real ad dependency, and can performance survive a handoff?

Buyers want to see whether performance comes from a repeatable ad system or from one person who knows the accounts by feel. They are also checking whether ad spend produces profit after fees, fulfillment, and returns, not just a good-looking dashboard. Most of the time, clean trends matter more than a few cherry-picked screenshots.

How to prepare

  • Show monthly spend and attributed sales by channel, plus the weekly metrics you actually manage
  • For Amazon, share TACoS trend and what moved it: price, stockouts, competition, creatives
  • For DTC, share blended CAC trend and your creative testing cadence
  • Document who runs ads day to day and where the playbook lives

Great Answer

We manage ads against contribution margin and blended spend, and we can show the trends month by month. Over the last 12 months, ads averaged 18% of revenue blended, with a stable Amazon TACoS trend and a Shopify blended CAC trend that ties back to payouts. Creative is produced weekly, and we rotate concepts before fatigue shows up in CPMs (Cost Per Mille) and click-through rates. Execution is handled by a contractor, and our testing rules, naming conventions, and budgets are documented for a clean handoff.

Okay

We can show spend and performance trends. A lot of optimization sits with me or an agency today, and we’d need to tighten documentation for the handoff.

Gives Pause

ROAS (Return on Ad Spend) is strong, so ads aren’t a risk. We don’t track trends, and our agency owns the ad account, so we’ll sort out access later.

How Rejigg helps: Rejigg gives you one place to share ad trend files and keep buyer questions organized in direct messaging instead of long email chains. Learn more in the guide

Platform Risk

What’s the platform risk profile on Amazon or Shopify, and is it fixable?

Buyers are pricing the risk that a platform issue turns revenue off overnight. On Amazon, that usually comes down to account health history, Brand Registry control, listing ownership, policy violations, and unauthorized sellers. On Shopify, it’s clean ownership of the store and ad accounts, realistic attribution, and whether traffic depends too heavily on one algorithm or one paid channel.

How to prepare

  • Create a one-page ownership map for Seller Central, Brand Registry, trademarks, Shopify, domains, email/SMS, and ad accounts
  • Summarize account health history with dates and outcomes for warnings, suspensions, and suppressions
  • Document how you handle hijackers, stranded inventory, and reimbursements
  • Be clear about tracking gaps and which metrics you treat as decision-grade

Great Answer

Amazon is 58% of revenue, and the account is clean today. Brand Registry is tied to a trademark owned by the company, and we can show the admin path and who controls two-factor authentication. We had one listing suppression 14 months ago for wording; it was fixed in 48 hours, and we tightened our listing edit process afterward. On Shopify, we’re upfront that attribution is imperfect, so we manage to blended CAC and contribution margin trends through tracking changes.

Okay

We can share account health and Brand Registry status, and we haven’t had major issues. Some items are still tied to personal emails, but we’re cleaning that up.

Gives Pause

Amazon has never been a problem, so we don’t track account health. Brand Registry is under someone’s login, and we’re not sure who controls two-factor authentication.

How Rejigg helps: Rejigg’s deal workspace keeps platform ownership proof and verification notes organized so diligence stays clean heading into closing. Learn more in the guide

Returns Economics

Are returns, refunds, and chargebacks priced in, and what do they cost all-in?

Buyers want to know whether returns are a managed part of the model or a margin leak hidden across refunds, shipping labels, 3PL handling, and write-offs. They also look for SKU-level drivers because one bad variant can distort the whole picture. In some categories, higher returns are normal. The concern is when the story is fuzzy or the trend is getting worse.

How to prepare

  • Break return rate down by channel and top SKUs, including top reasons
  • Estimate all-in cost per return, including label cost, handling, and write-offs
  • Show return rate trend and what changes actually moved it
  • Summarize chargeback and fraud rates, plus what you do to prevent them

Great Answer

We track returns by SKU and channel, and we’ve modeled the all-in cost. Shopify returns run 6.8% and Amazon 4.1%. Most issues came from two variants that were getting damaged in transit. All-in cost per return averages $11.40, including the label, 3PL processing, and write-offs for unsellable units. We updated packaging and product page expectations, and you can see returns improving over the last two quarters. Chargebacks run 0.3%, mostly from a few countries we now block.

Okay

We know our rough return rate and the main reasons, and we can pull SKU-level data. We haven’t fully modeled the all-in cost yet, but we can work through it.

Gives Pause

Returns aren’t a big deal. We don’t track it by SKU, and it all goes into other expenses.

How Rejigg helps: Rejigg’s data room lets you share returns exports, SKU notes, and policy changes without passing sensitive order files around by email. Learn more in the guide

Asset Transfer

Are the ‘assets’ actually transferable: domains, ad accounts, Brand Registry, email, and creative?

In ecommerce, the assets are usually logins, permissions, and ownership records. Buyers want to avoid a late surprise where the ad account belongs to an agency, the domain sits in a personal registrar, or Brand Registry can’t be transferred. Clean transfer prep also signals the business is operator-ready, not a pile of passwords.

How to prepare

  • Build an access list for Shopify admin, Seller Central, Brand Registry, domains, email/SMS, and ad accounts
  • Move critical accounts off personal emails and personal cards where you can
  • Confirm who controls two-factor authentication and write a transfer plan
  • Centralize creative, photography, and product files in a company-owned workspace with permissions

Great Answer

We keep a one-page asset map showing owners and admins for Shopify, the domain registrar, email/SMS, Meta and Google ad accounts, and Amazon Seller Central plus Brand Registry. Two-factor authentication is tied to company-owned email and phone access, not a personal device. Creative is in a company drive, and freelancer usage rights are documented. We’ve already tested adding and removing admins, so we know the transfer path works.

Okay

Most assets are under the business, and we can provide a list of logins and admins. A couple items are still tied to a personal email or a contractor, and we’ll clean that up during the process.

Gives Pause

We’ll send passwords after closing. The ad account is under our agency’s name, and we’re not sure if it can be transferred.

How Rejigg helps: Rejigg stores the transfer checklist and supporting proof in one secure place so both sides can verify access step by step. Learn more in the guide

Supplier Stability

Is supply dependable, or are you one supplier issue away from a margin reset?

Buyers are looking for predictable landed costs, real lead times, and quality control that prevents surprise defect spikes. Relying on one factory is common, but risk goes up if the relationship is informal or terms can change overnight. They also want to know whether you control anything sticky, like tooling or custom molds, that makes your supply chain harder to replace.

How to prepare

  • List suppliers by SKU with location, lead time, payment terms, and recent cost changes
  • Explain your landed cost method, including freight, duties, and prep, plus how you true up late bills
  • Document QC steps, defect rates, and who pays when issues happen
  • Write a real backup plan if your main supplier raises MOQs or slips lead times

Great Answer

We can explain our landed cost method, and it includes freight, duties, and prep. Our main factory makes about 70% of units with 60-day lead times and 30/70 payment terms, and we track landed cost changes by SKU across the last eight POs. We run QC every production run with a defined defect threshold, and we have documentation on the two issues we’ve had and how costs were handled. We also have a second factory that has already completed two small runs, so backup supply is proven.

Okay

We have stable suppliers and can share lead times and terms. QC and backup sourcing aren’t fully documented yet, but we can introduce the buyer and outline the relationship.

Gives Pause

Our supplier is great and will take care of us. We don’t calculate landed cost beyond the invoice, and we don’t have a backup.

How Rejigg helps: Rejigg’s data room keeps supplier lists, landed cost support, and QC evidence together so buyers and lenders can follow the story. Learn more in the guide

Owner Dependence

What would break if you stopped working tomorrow, and who are the ‘can’t lose’ people?

Buyers want to price in what it costs to run the brand without you and where the single points of failure sit. In ecommerce, that’s often ad decisions, reorder approvals, Amazon case work, and customer support escalation. If earnings look high because you or a family member quietly works 20–30 hours a week for free or cheap, most buyers will adjust price or ask for a longer transition.

How to prepare

  • Map weekly responsibilities by role and name the owner for each task
  • Write down the cadence: ad checks, inventory review, support reporting, and reorder triggers
  • List contractors, agencies, and family help with hours and pay
  • Create simple handoff notes for the top 3 founder-only processes

Great Answer

If I stopped tomorrow, three areas would slow down first: reorder approvals, ad budget shifts when ad creative fatigues, and Amazon case management. Each has a named owner today. Our ops lead runs forecasting and POs on a weekly cadence, and our ads contractor executes against documented testing rules and budgets. Support is covered by two part-time reps with clear escalation rules, and we can show peak-week ticket volume so staffing stays realistic.

Okay

I’m still involved in a few key areas like ads and inventory decisions, but contractors handle much of the execution. We’ll need to formalize the handoff and plan a transition period.

Gives Pause

Nothing would break. I only work a couple hours a week, and it’s all in my head anyway.

How Rejigg helps: Rejigg’s deal workspace helps you define transition duties and keep SOPs and training docs organized for the buyer. Learn more in the guide

Growth Proof

What growth lever has already worked at a small scale, and what did it cost?

Buyers pay more for growth when you can show one or two levers that already worked and didn’t blow up margin, returns, or stock levels. They also want to understand the real constraint because scaling an ecommerce brand usually requires more inventory cash, more creative volume, or both. A tight test with real numbers beats a long list of ideas.

How to prepare

  • List 3–5 growth plays and tag the constraint: cash, lead time, creative bandwidth, or compliance
  • Show one test that worked and the before/after impact on margin, CAC, or conversion
  • Separate promo-driven spikes from baseline demand
  • Tie the plan to inventory capacity and lead times

Great Answer

We have two growth plays that are already validated. A bundle lifted contribution margin by 4 points and now shows up in 22% of Shopify orders without pushing returns up. A new Meta creative angle scaled for six weeks before fatigue, and we’ve documented the cadence and production cost to keep new ads coming. The constraint is inventory cash because lead times run 60+ days, and we’ve mapped the PO dollars required to scale.

Okay

We have a few ideas we think will work, and we’ve tested some lightly. We haven’t tied them to inventory and cash needs in a detailed way yet.

Gives Pause

We have tons of growth opportunities. We just haven’t had time, but a buyer can definitely 10x it.

How Rejigg helps: Rejigg helps you talk directly with vetted buyers and track which growth thesis they underwrite in offers and follow-up questions. Learn more in the guide

Ready to Take the Next Step?

Whether you're just exploring or ready to list, we can help.

Get a Free Valuation

See what your ecommerce business could be worth based on real transaction data.

Try the Calculator

Talk to an Expert

Schedule a free consultation. We'll answer your questions and help you plan your exit.

Schedule a Call

Read the Full Guide

Our 6-step owner's guide covers everything from deciding to sell through post-sale transition.

Start the Guide

Questions Ecommerce Owners Ask Us

Most ecommerce businesses sell for a multiple of annual owner earnings, but the multiple moves a lot based on ad dependence, how concentrated revenue is in a few SKUs, and how much cash inventory soaks up. Brands with clean contribution margins, steady in-stock performance, and transferable accounts usually earn higher multiples. You can get a quick baseline estimate with Rejigg’s free valuation calculator.

No. You don’t need a broker to sell an ecommerce business, and paying 5–10% of your sale price rarely pencils out when the real work is packaging clean proof and running a disciplined process. Rejigg gives you vetted buyers, digital NDAs, direct messaging, a secure data room, and offer tracking. Sellers list free and stay in control. Start with the preparation guide.

Inventory is usually priced separately from the main purchase price and based on usable units you can actually sell. Buyers look at aging by SKU, sell-through, seasonality, and whether any stock is stranded, damaged, or obsolete. Core replenishment SKUs often price close to landed cost, while slow movers get discounted. A clean aging report, organized like a due diligence checklist, speeds up negotiations.

A clean ecommerce sale often takes 2–4 months from “ready to list” to closing. It can run longer if inventory is messy or if ad accounts, trademarks, and domains are still tied to personal logins. Diligence takes time because buyers need to verify contribution margin, returns economics, and transfer steps. Rejigg keeps NDAs, document sharing, buyer Q&A, and offers in one place so you lose fewer weeks to back-and-forth. See the due diligence and closing guide.

Sometimes. Ecommerce can be tougher for SBA lenders than service businesses because cash flow can swing with ads and inventory, and there usually isn’t much hard collateral. Buyers who do get SBA financing typically show clean books, stable earnings, and a clear plan for funding inventory and managing channel concentration. You can model payments early with the SBA loan calculator.

Most buyers want a monthly profit and loss statement for at least 24 months, plus a balance sheet and a reconciliation that explains why dashboards don’t match cash. They will also ask for exports that support your story, like channel sales, ad spend, refunds, fees, and inventory purchases. If you use QuickBooks, Rejigg’s QuickBooks integration can pull financials and help build a clean data room without spreadsheet chaos.

Common add-backs include one-time expenses that won’t repeat after the sale and owner-specific costs that aren’t required to run the brand. In ecommerce, that often includes personal travel, one-off photography, a single site rebuild, non-recurring legal work, and owner pay above a reasonable replacement cost. Add-backs usually hold up when you can show the invoice and explain why it won’t happen again. Store the backup in your Rejigg data room so diligence stays factual.

An earnout means part of the price gets paid later if the business hits specific targets. In ecommerce, buyers propose earnouts when they worry about ad volatility, platform risk, or a hero SKU cooling off. If you consider one, keep the metric simple and tied to how you run the business, like contribution margin dollars with a clear calculation. Rejigg’s offer comparison dashboard lets you review earnouts side by side with cash at close and timing.

Working capital is the money the business needs to operate day to day, like inventory on hand, bills you owe suppliers, and pending refunds. In ecommerce, buyers think about whether the business has enough cash to place POs, keep ads running, and handle returns without stalling. This gets negotiated because “normal” inventory levels vary a lot by category and season. The negotiation guide walks through how to set a clear position.

Most deals separate inventory from the purchase price and pay for it based on counts near closing. That’s usually fair because inventory swings by season and by how aggressive you are on ads. A buyer doesn’t want to overpay for slow movers, and a seller doesn’t want to give away healthy stock. The clean approach is agreeing on the valuation rules, doing a count, and then trueing up. Rejigg keeps the methodology and reports in one diligence workspace.

A Shopify transfer is usually smooth when the store, domain, and key apps are owned by the business and billed to a business card. The snags are often theme licenses, app contracts, and admin permissions that were set up under a personal email years ago. Buyers will also ask about email and SMS tools if they drive meaningful revenue. A written asset map and a transfer checklist reduce last-minute surprises. Rejigg can host that checklist in a secure data room and release access in stages after NDAs.

At a minimum, the buyer needs control of the selling account, admin access to advertising, and Brand Registry tied to the correct trademark owner. Two-factor authentication control matters more than people expect, since it can block a transfer even when logins look fine. Buyers also ask for account health history and any past warnings or suppressions because those issues can repeat. Rejigg’s data room is a good place to store the ownership map, screenshots, and a step-by-step transfer plan.

Most buyers reconcile platform dashboards to payouts and bank deposits, then rebuild net sales after refunds, discounts, and platform fees. They also look for timing quirks, like refunds posting in a different month than the original sale or reimbursements arriving irregularly. From the diligence calls we see on Rejigg, sellers who share a simple monthly reconciliation early move faster and avoid late price cuts. Rejigg lets you share exports securely and track questions in one place.

Buyers typically ask for trademark filings, supplier contracts, contractor agreements, and any agency contracts that affect ad account ownership or creative rights. If you sell regulated products, they will also want product liability coverage and any required testing or certifications. Domain ownership and rights to design files, molds, or packaging artwork can matter, too. A secure data room speeds this up because you avoid email attachments and version confusion. Use the due diligence and closing guide as your checklist.

Many ecommerce transitions land in the 4–12 week range, but it depends on what you personally do today. If you handle reorder calls, manage ad swings, or run Amazon case work, buyers may ask for more time or structured training. A good plan spells out weekly routines, key contacts, and the metrics you watch to catch problems early. Rejigg keeps the transition plan and training docs organized in one deal workspace. See transitioning after the sale.

Email and SMS lists typically transfer with the business, but buyers will confirm consent, sender reputation, and that the accounts are owned by the company. They also look at how much revenue email and SMS produce without nonstop discounts, since that shows true repeat demand. Ownership and access matter as much as list size, especially when tools were set up under a founder’s login. Rejigg lets you share high-level metrics first, then grant deeper access after NDAs.

A non-compete is an agreement that you won’t launch a directly competing brand for a period after the sale. Buyers ask for this in ecommerce because customer data, suppliers, and ad learnings can be reused quickly. The right scope and length depend on the category and how broad your product line is, so it’s worth pushing for language that matches what you actually sell. Track non-compete terms alongside price and earnouts using Rejigg’s offer tools in negotiate a deal.

Seller financing means you get part of the price over time, usually with interest, instead of all at closing. In ecommerce, it often comes up when buyers want to preserve cash for inventory buys or they want protection from ad volatility. It can expand your buyer pool, but you take on credit risk, and the brand can change quickly if the buyer runs it poorly. Rejigg’s deal tracking helps you compare offers with and without a seller note, including schedule, interest, and default terms.

Staged disclosure is usually the safest approach. Share summaries first, then deeper exports only after the buyer is vetted and has signed an NDA. Avoid emailing raw files, and avoid granting full admin access early, since that can create real risk on Amazon and Shopify. Rejigg supports this by pre-vetting buyers, collecting NDAs digitally, and giving you a secure data room with permission controls. Start from finding buyers and keep sensitive materials gated.