Selling a Hotels & Lodging business
Across real buyer-seller calls, hotel deals move faster when the seller can walk through occupancy, ADR, and RevPAR, explain what it costs to acquire a booking (brand fees and OTA commissions), and show the next 12–24 months of capex without surprises. Buyers underwrite demand, reputation, and how much work the building needs because the building is the product.
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What buyers evaluate, and how to prepare
How does the property perform on the scoreboard: occupancy, ADR, and RevPAR—and how do you compare to the comp set?
Deal-criticalSTR Metrics
What buyers determine
Buyers want to see performance that holds up month-to-month and makes sense for your market, not a spike caused by discounting or a one-time event. They also look at comp-set position (often via RGI) to judge whether there’s real upside or a structural problem they’ll inherit after close.
How to prepare
- Assemble 24–36 months of monthly occupancy, ADR, and RevPAR with notes on anomalies (renovations, storms, rooms out of order)
- Break out weekday vs. weekend and segment by major demand sources when available (transient, group, negotiated corporate)
- Include STR reports if you have them, or document your comp set and how you track pricing and share without STR
Great answer
We have 36 months of monthly occupancy, ADR, and RevPAR, plus weekday/weekend splits. RevPAR is up 7% YoY mainly from ADR (up $9), while occupancy is flat; we pulled back on low-rate OTA inventory on soft weekends and held rate. STR shows 108 RGI over the last 12 months, and the lift is mostly weekday corporate plus improving review scores after the room refresh.
Good answer
We can share monthly occupancy and ADR for the last couple of years and explain the biggest swings. We don’t subscribe to STR, but we track comp-set rates and can walk you through our pricing approach.
Red flag
The P&L shows record revenue, so we’re doing great. I don’t really track RevPAR or the comp set because hotels are seasonal.
How Rejigg helps:Rejigg helps you organize monthly hotel KPIs in a buyer-ready data room so early calls stay grounded in occupancy, ADR, and RevPAR.
Where do your bookings really come from—brand, OTAs, direct, and groups—and what does each channel cost you?
Deal-criticalChannel Mix
What buyers determine
Buyers are measuring how dependent you are on expensive channels and how exposed you’ll be if demand softens. They also want to see rate discipline and a credible plan to grow direct or negotiated demand because a few points of channel shift can move NOI materially.
How to prepare
- Produce channel mix by month (brand.com, direct web/calls, OTA, negotiated corporate, group, walk-in)
- Document channel costs: OTA commissions and programs, brand/loyalty/reservation system fees, marketing fees
- List the specific tactics you use to influence mix (parity audits, direct offers, front desk capture of repeat guests)
Great answer
Over the last 12 months, room nights are 34% brand, 28% OTA, 22% direct, 12% negotiated corporate, and 4% group. OTA effective cost averages 17.5% including preferred programs; brand fees run 12.8% all-in across royalty, marketing, and reservations. We reduced OTA share by 6 points YoY by tightening parity, cleaning up our direct booking path, and training the desk team to convert repeat guests to direct.
Good answer
We can pull channel reports from the PMS and show the mix. We haven’t fully loaded all channel costs, but we can show commissions and talk through what we do to drive direct.
Red flag
Bookings come from everywhere. I don’t know the mix by month, and we don’t really track what commissions do to margin.
How Rejigg helps:Rejigg lets you share channel mix and fee detail early so buyers underwrite distribution economics up front instead of re-trading later.
What condition is the building in, what will break next, and is there a PIP or brand-required work hanging over the property?
Deal-criticalCapex & PIP
What buyers determine
In hotels, deferred maintenance usually turns into a price reduction or an escrow because repairs can take rooms out of service. Buyers underwrite what needs attention in the next 12–24 months (roof, HVAC, bathrooms, life safety, parking), plus any brand PIP that could hit cash flow or lender comfort.
How to prepare
- Create a capex timeline showing what was done and when (rooms, soft goods, bathrooms, exterior, major systems)
- List upcoming needs with timing and cost ranges (roof, PTACs, fire panel, lot, elevators, pool)
- If franchised, summarize PIP status, QA history, deadlines, and any bids you already have
- Document FF&E reserve balance and how you fund and spend it
Great answer
We keep a capex log for the last six years, with invoices, and we can walk you through the next items. The roof was replaced in 2021, PTACs are on a rolling plan (30% replaced in 2024), and guestrooms were refreshed in 2022. The brand PIP is about 70% complete; remaining items are corridor carpet and exterior paint, with bids in hand and a 10-month deadline after transfer. The FF&E reserve is $180k today, and we budget $1,500 per room per year.
Good answer
We can cover the big projects we’ve done and what we think is coming next. We don’t have a formal schedule, but we can pull invoices and walk the property with you.
Red flag
Everything’s in good shape. I’m not sure how old the roof or HVAC is, and we’ll figure out the PIP after you buy it.
How Rejigg helps:Rejigg keeps capex logs, bids, inspections, and PIP paperwork in one place so condition gets underwritten early and surprises are less likely.
Are you selling a flagged hotel or an independent, and what obligations come with that—transfer rules, fees, term, and approval?
Deal-criticalFlag & Franchise
What buyers determine
Buyers are pricing the brand’s real economics: royalties, marketing, reservations, required vendors, and any compliance history that could trigger extra work. They also need to know whether the flag transfers smoothly, how long approval takes, and whether a transfer could reopen a PIP discussion.
How to prepare
- Summarize franchise terms: remaining term, fee stack, required systems, and any audit or QA history
- Confirm the transfer steps, expected timeline, and buyer qualification requirements
- If independent, document how you drive demand without a brand engine and how you manage reviews and reputation
Great answer
It’s flagged with eight years left on the term. Brand fees run about 12–13% of rooms revenue, including reservations and marketing, and transfer/training fees are $40,000 plus approval. We have the last two QA reports, current brand tech requirements, and a clear list of PIP items completed in 2022 versus what remains.
Good answer
We’re franchised, and the flag should transfer, but we need to confirm exact fees and the approval timeline. We can share the agreement and connect you with the brand rep.
Red flag
The brand terms are standard. I don’t have the agreement handy, and we’ll deal with transfer details after we agree on price.
How Rejigg helps:Rejigg helps you share franchise terms and transfer requirements early so only buyers who can clear approval and the fee stack stay in the process.
Can you walk me from the P&L to what actually hits the bank—especially with OTA payouts, brand fees, deposits, and chargebacks?
Deal-criticalClean Financials
What buyers determine
Buyers and lenders want financials they can trust, plus an explanation of hotel cash timing. OTA remittances, merchant processing, deposits, and chargebacks can make a strong P&L look confusing if bank activity does not tie out cleanly, and that slows financing and invites retrades.
How to prepare
- Produce three years of P&Ls plus a trailing 12 months, using a consistent chart of accounts
- Reconcile bank statements to the financials and clearly label owner add-backs with support
- Summarize cash flow mechanics: merchant processor, OTA payout model, deposits, refunds, and chargebacks
- Build a diligence folder with tax returns, payroll reports, and key vendor statements
Great answer
We can share three years of financials and a T12, tied to bank statements. Most OTAs are a merchant model, so payouts hit net of commission, and we have a monthly schedule that ties OTA remits back to rooms revenue. Chargebacks average 0.25% of card volume, and we track the reasons. Add-backs are itemized with receipts (owner travel, one-time legal, and a non-recurring roof insurance deductible).
Good answer
We have P&Ls and tax returns and can explain the major line items. We haven’t built a full cash bridge, but we can pull merchant and OTA statements as needed.
Red flag
The accountant handles it. I’m not sure how OTA payouts work or why the bank balance doesn’t match the P&L month to month.
How Rejigg helps:Rejigg helps you assemble lender-ready financials and backup schedules in a secure data room, including OTA and merchant statements and add-back support.
Who actually runs the hotel day-to-day—GM strength, department leads, turnover—and what happens when someone quits on a Friday?
ImportantPeople & Coverage
What buyers determine
Buyers are looking for a team that can keep service and controls steady through an ownership change. A capable GM, clear department ownership, and realistic coverage plans reduce transition risk, which often matters as much as the trailing numbers.
How to prepare
- Map an org chart by department and season, including who owns scheduling, training, and escalation
- Track turnover and wage changes, plus local constraints like housing or transportation
- Clarify what’s in-house vs. outsourced (housekeeping, laundry) and provide contracts if outsourced
Great answer
Our GM has been here five years and owns staffing, guest escalation, and owner reporting. Housekeeping and maintenance leads run weekly checklists and scorecards; turnover last year was 35% front desk and 45% housekeeping, and wages are up about 15% since 2022. We cross-train for night audit coverage, and we keep a call list for Friday night gaps. Housekeeping is in-house; laundry is outsourced on a 12-month agreement with pricing and service levels documented.
Good answer
We have a reliable GM and a stable core team, and we can explain who does what. Processes aren’t fully documented, but coverage is usually solid.
Red flag
I’m basically the GM. If someone calls out, I cover it, and we figure it out.
How Rejigg helps:Rejigg helps you document roles, vendors, and escalation paths so buyers can see how the hotel runs without the owner filling gaps.
What fills rooms on a random Tuesday in February—and what demand would you lose if conditions change?
ImportantDemand Drivers
What buyers determine
Buyers separate durable base demand from temporary spikes like a construction project, a one-time displacement event, or a short-lived contract. They use this to underwrite off-season occupancy and to gauge how exposed the hotel is to local employer changes, new supply, or shifts in travel patterns.
How to prepare
- List top demand generators and quantify impact where you can (weekday lift, shoulder season contribution)
- Build a simple event and market calendar, including known changes like new hotels, major projects, or closures
- Document your off-season plan (extended stay, crew accounts, small groups) and the results
Great answer
Base demand is hospital-related and plant crew business, and weekdays run 10–15 points higher during plant turnaround season. We track city and venue calendars and can show which annual events create compression weekends versus which months are consistently soft. Highway construction ends in Q3, so we’re already working two new negotiated accounts to protect midweek occupancy after that demand fades.
Good answer
We can explain the main drivers like the university and local events, and which months are typically strong. We don’t keep a formal calendar, but we know the patterns.
Red flag
It’s seasonal. Some months are good and some aren’t, and nothing really drives it.
How Rejigg helps:Rejigg helps you package demand drivers and market risks next to performance data so buyers can underwrite the story behind the numbers.
Are there major negotiated accounts, crew business, or group contracts that could disappear—and what’s contracted versus ‘handshake’?
ImportantAccounts & Groups
What buyers determine
Hotels can have demand concentration even when no single “customer” dominates revenue. Buyers want to know how transferable the business is, how far forward group dates are booked, and whether key accounts are tied to the owner or to a GM or sales process that will survive a transition.
How to prepare
- Create a top-accounts list with contacts, written terms (or lack of them), billing setup, and typical monthly room nights
- Provide a forward group and events calendar with booking windows and pickup patterns
- Flag owner-dependent relationships and plan introductions and a handoff timeline
Great answer
Our top five negotiated accounts are 18% of room nights. Two have written rate agreements that renew annually; three are informal, but they’re managed by our sales manager, not me. Groups typically book 3–6 months out, and we can show the forward calendar plus historical pickup and wash. Two crew accounts bill net-30, and our block and cancellation practices are documented.
Good answer
We have several solid corporate accounts and groups that come back every year. We can pull their history from the PMS and introduce you to the main contacts.
Red flag
Our corporate accounts love us. Nothing is written down, but I’m sure they’ll keep booking after the sale.
How Rejigg helps:Rejigg lets you share account and calendar data after NDA so buyers can quantify concentration risk without broadly circulating sensitive contacts.
How will you hand off the operation—keys, vendor accounts, brand relationships, systems/logins, and local know-how?
Good to haveTransfer Package
What buyers determine
Buyers want to take control quickly without breaking basics like cash handling, night audit, purchasing, and guest recovery. They also want confidence that systems access, admin permissions, and vendor accounts will transfer cleanly because those can derail the first week post-close.
How to prepare
- List all critical systems with admin owners and transfer steps (PMS, channel manager, RMS, POS, accounting)
- Compile a vendor list with contracts, renewal dates, and who to call for emergencies
- Draft a 30/60/90-day support plan plus a simple “normal day vs crisis” playbook
Great answer
We have a written handoff plan covering admin logins, permissions, and transfer steps for the PMS, channel manager, and merchant accounts. We’ll do introductions with the GM, maintenance lead, and key vendors in week one, and provide 30 days on-site support plus 60 days on call. We’ve also documented the weekly rhythm: night audit close, rate-setting routine, ordering cadence, and how guest escalations get handled.
Good answer
We’ll help after close and introduce you to key staff and vendors. We can pull logins and contracts together during diligence.
Red flag
We’ll hand you the keys, and you can figure it out. The passwords are with the front desk manager somewhere.
How Rejigg helps:Rejigg’s workflow and checklists track systems, vendors, and brand handoffs so closing week does not turn into a scramble.
Straight from buyer evaluations
“Over five million in revenue was locked into multi-year contracts with properties, and the per-site margins were exceptional. This was exactly the kind of hospitality business I'd been searching for.”
Repeat RevenueBuyer evaluating a lodging services company with strong contracts
“Just three employees running a national operation with remote monitoring and a trained network of contractors handling installs coast to coast. The business was incredibly efficient, and it showed the model could keep growing without adding a lot of overhead.”
Lean OperationsBuyer impressed by lean operations at a hospitality technology company
“The seasonal balance is what got my attention. Wine revenue peaks late summer through fall, olive oil picks up right after, and the membership club sends bottles year-round. There's almost no slow month.”
Year-Round RevenueBuyer analyzing a hospitality venue with multiple revenue streams
“Over 40,000 properties paying a monthly fee with very high margins and long-term contracts. The cash flow was strong enough to comfortably cover any financing I'd need. That's what sealed it for me.”
Strong Cash FlowBuyer looking at cash flow strength of a lodging technology provider
“The membership program had over 1,300 members, and most of them had actually visited the property in person. That kind of personal connection means repeat bookings and steady revenue without spending a fortune on marketing.”
Guest LoyaltyBuyer evaluating a hospitality venue with a membership program
How buyers value this type of business
Where you land in that range comes down to how much of your revenue is locked in through contracts or memberships versus depending on occupancy, and whether the business runs without you being there every day.
2.5x–8x
annual profit
Depending on contracts, team, and how much runs without you on-site
What drives a premium
- Revenue that comes in whether rooms are full or notMembership fees, event bookings, and service contracts that don't depend on guest counts give buyers confidence in steady cash flow.
- Contracts with properties that renew automaticallyMulti-year agreements with documented renewal history show buyers that revenue will keep flowing after the sale.
- A manager who handles the day-to-dayA GM or operations manager who deals with guests, staff, and vendors without you being on-site makes the business much easier to take over.
- Service across multiple locationsA proven model that works across different properties with trained teams shows buyers the business can keep growing.
Common add-backs
Your salary above what you'd pay a general managerPersonal travel and meals run through the businessFamily members on payroll who won't continue after the saleOne-time renovation or improvement costs treated as regular expenses
What the process looks like
5–8 months from listing to closemedian 201 days across closed deals
- 1ListingThe day your business goes live on Rejigg.
- 2First messageMedian: 4 days laterA buyer requests a conversation by sending a first pitch.
- 3First callMedian: 7 days laterYour first completed call with a buyer to answer questions about your business.
- 4Letter of intentMedian: 59 days laterA buyer submits an LOI and you choose to accept, decline, or negotiate.
- 5Deal closeMedian: 89 days laterAssuming all is well in due diligence, you close the deal.
Typical buyer types
Experienced hotel operators looking to add properties in new marketsCompanies building a portfolio of boutique or independent hospitality propertiesFirst-time buyers with management experience who are drawn to the hospitality industryOperators from related fields like property management, event venues, or restaurants
Common questions about selling a Hotels & Lodging business
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