Selling an Investment Services Business

Based on patterns from hundreds of real buyer-seller diligence calls we’ve helped happen on Rejigg. These are the questions that decide whether an RIA (Registered Investment Adviser), hybrid, OSJ (Office of Supervisory Jurisdiction), or small broker-dealer deal closes cleanly or turns into retention holdbacks and weeks of compliance back-and-forth.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Portability

How will clients legally and practically move after close?

Buyers are pricing the odds that AUM and revenue stay put once the seller steps back and client paperwork starts. They want the exact steps by account type, plus which items need custodian or broker-dealer approval, and where delays usually happen. If the workflow is fuzzy, buyers assume higher attrition and protect themselves with holdbacks, earnouts, or longer transition requirements.

How to prepare

  • Map each account type (advisory, brokerage, annuity, retirement plan) to custodian/carrier and required post-sale paperwork
  • Document which advisory agreements need client consent and your repapering order by client tier
  • Pull real turnaround times from past paperwork events (custodian changes, ADV (Form ADV) updates, agreement updates)
  • Draft client messaging: letter, call script, meeting agenda, and who contacts each segment first

Great Answer

About 78% of AUM is in advisory accounts at Schwab, 14% is at Fidelity, and the rest is annuities plus a small legacy brokerage book. Advisory agreements require client consent, so we repaper in three waves: top 50 households in week 1 with joint calls, the next 200 in weeks 2–4, then the long tail. During our last ADV update, 85% returned paperwork within 10 business days, and we can show it from the custodian status report.

Okay

We know where the assets sit and which accounts will need updated agreements. We plan to start with top households, but we haven’t run the full workflow end to end or measured typical paperwork turnaround time.

Gives Pause

Clients are loyal, so it shouldn’t be a problem. We’ll figure out the paperwork once we pick a buyer.

How Rejigg helps: Rejigg keeps this confidential with pre-vetted buyers and digital NDAs, then lets you share your repapering map and client comms in a secure data room with staged access. Learn more in the guide

Retention

What does retention look like in your world: clients, assets, and revenue?

Retention in wealth management is three different questions: did households stay, did assets stay, and did fee dollars stay. Buyers also want a real-world stress test, like an advisor change, an office move, a custodian conversion, or a market drawdown, because that shows how clients behave when something changes. The closer your tracking matches how you earn revenue, the less buyers push for earnouts and holdbacks.

How to prepare

  • Segment retention the way you run the firm (top households, long tail, retirement plans, planning-only, advisory vs commission)
  • Separate market movement from net flows using custodian or portfolio accounting reports
  • Show revenue retention next to AUM retention, including fee schedule changes and discounting
  • Write up prior transitions and the actual attrition, plus what you changed afterward

Great Answer

We track retention three ways: top 50 households, next 200, and the long tail. Over the last 24 months, net flows were +$9.4M excluding market movement, and we can show it from custodian flow reports. During our 2023 office move, we lost 2 households out of the top 200, and AUM was down 1.6% from outflows, with no revenue impact because those were low-fee legacy accounts.

Okay

Retention is strong, and we don’t see many clients leave. We can pull client counts and AUM over time, but we haven’t consistently separated market movement from client-driven flows.

Gives Pause

Retention is about 95%. We don’t really break it down, and market moves explain most of it anyway.

How Rejigg helps: Rejigg’s data room keeps your segmented retention and flow support in one place so buyers stop requesting the same numbers in new formats. Learn more in the guide

Advisor Risk

What portion of revenue is tied to specific advisors or rep numbers?

In many advisory and hybrid firms, clients follow a person, so buyers want to know who “owns” the relationships in practice. They look at lift-out risk, whether key advisors are employees or contractors, and whether the top households are already served by a team. This shapes price and structure, and it also drives how much seller involvement is needed post-close.

How to prepare

  • Break revenue and AUM down by lead advisor and servicing advisor
  • List key advisors and staff with employment status, comp structure, and expected post-close role
  • Create a coverage plan for top households with a primary and secondary advisor
  • Collect advisor agreements and any restrictions that apply if an advisor leaves

Great Answer

The founder is lead on 32% of AUM, and every top-50 household already has a second advisor in review meetings. Two advisors are primary on another 48% of AUM, and both are W-2s with written comp plans and post-close roles discussed in principle. We had one advisor departure in the last five years and kept about 90% of the affected households because the servicing advisor stayed the same.

Okay

Most clients know the founder, and we’re introducing a second advisor more often. We have a general sense of relationship ownership, but we haven’t fully mapped AUM and revenue by advisor.

Gives Pause

All relationships go through me. The team will stay because they like it here.

How Rejigg helps: Rejigg helps you keep advisor-dependence answers consistent across buyers, and you can store the coverage plan in the data room with staged access. Learn more in the guide

Economics

What happens to payouts, overrides, and platform fees after closing?

Buyers model what the firm keeps after payouts and platform costs, not gross production. In hybrid and broker-dealer setups, payout grids, OSJ overrides, and clearing or platform fees can change after a change of control. In RIAs, billing mechanics, custodian fees, and fee waivers can shift margins quickly if the buyer runs the business differently.

How to prepare

  • Create a simple money-flow map from client fee to net margin
  • Share payout grids, override agreements, and platform fee schedules that drive net revenue
  • Summarize discounts and fee waivers with counts and dollars from the billing system
  • Flag tier breakpoints where economics change as AUM or production moves

Great Answer

On the advisory side, our standard schedule is 90 bps down to 50 bps by tier, and 22% of households have negotiated discounts tracked in the billing system. Custodian and billing costs run about 7 bps on average. On the BD (Broker-Dealer) side, the current grid and OSJ overrides are in the data room, and we confirmed which items can change on a change of control and which are locked through year-end.

Okay

We can provide fee schedules and the payout grid. We haven’t fully modeled which items could reset or reprice under a new owner.

Gives Pause

Revenue is revenue. Margins are fine, and we can deal with payouts later.

How Rejigg helps: Rejigg’s offer comparison dashboard lets you line up bids when buyers propose different terms around payout resets, holdbacks, or retention-based pricing. Learn more in the guide

Compliance

How clean is your compliance history—and how do you run supervision in practice?

Most buyers expect routine compliance work and a few minor findings over time. Deals slow down when the story is unclear, like missing exam files, vague answers about complaints, informal advertising review, or supervision that depends on the founder’s memory. Buyers are listening for specifics on what happened, what you changed, and how supervision runs week to week today.

How to prepare

  • Summarize exam and audit history with dates, findings, and remediation steps
  • Document how advertising review, complaint tracking, and books-and-records happen in daily operations
  • Inventory client communication channels and how they’re archived under your policies
  • List cybersecurity controls, insurance coverage, and any incidents with outcomes and dates

Great Answer

We had a state exam in 2022 with three deficiencies around advertising approvals and documentation. We moved approvals into a ticketed workflow, updated the policies, and our outside consultant reviews a monthly sample for quality control. We can share the remediation timeline, the updated manual, and the last four quarterly compliance meeting notes with attendance.

Okay

We’ve had exams, and nothing major came out of them. We use an outside consultant, and we still need to tighten up how we document our internal supervision cadence.

Gives Pause

Compliance hasn’t been an issue. We don’t really keep a file on exams or complaints.

How Rejigg helps: Rejigg’s secure data room is built for diligence artifacts like exam letters, policies, and remediation evidence, without emailing sensitive client-related material. Learn more in the guide

Day‑1 Coverage

If you’re a broker-dealer or hybrid: can the firm operate legally on Day 1?

Broker-dealer and hybrid closings often trigger registrations, approvals, and supervisory coverage requirements. If the person holding required registrations is the seller, and they plan to exit quickly, the firm can hit a compliance wall, and account activity can slow down. Buyers care because delays can hit cash flow and raise client anxiety at the exact wrong time.

How to prepare

  • List required registrations and supervisory roles, and name who holds each today
  • Get written commitment from key registered staff to stay through the transition window
  • Confirm the approval path and typical timeline with your broker-dealer, clearing firm, or custodian
  • Build a coverage plan for vacations, illness, and supervision gaps during transition

Great Answer

Supervision is covered by two registered principals, and neither role sits only with the owner. We have the broker-dealer change-of-control checklist, a typical timeline, and the named contact who runs reviews. If approvals run long, we have a documented plan to keep supervision and client service operating without pausing account activity.

Okay

We know which registrations are required and who holds them. We still need to confirm the approval steps and timeline with the broker-dealer or custodian.

Gives Pause

We’ll close and handle registrations after. It should be fine.

How Rejigg helps: Rejigg keeps timelines and dependencies in one place so you and buyers can track approvals and owners before the transition window opens. Learn more in the guide

Billing

How do you bill and collect fees—and what breaks when accounts move?

Billing is where buyers find small operational issues that turn into real dollars after close. They want to know whether you bill in advance or arrears, how prorations and refunds are handled, and whether discounts are tracked consistently at the household level. They also want comfort that a custodian change or system integration won’t create double-billing, missed billing, or client-facing confusion.

How to prepare

  • Write a billing walkthrough from valuation source to invoice to collection
  • Export fee schedules showing standard tiers plus every exception and discount
  • Document refund, proration, and fee waiver handling with examples from the last 12 months
  • List system dependencies that would change in an integration (custodian files, billing, portfolio accounting)

Great Answer

We bill quarterly in advance, pull values from the custodian file on a consistent date, and run an exception report with a second-person review before processing. Discounts and caps are stored at the household level and checked during the billing cycle. For a custodian move, we’ve mapped the crossover quarter so clients don’t see double-billing or confusing prorations.

Okay

We can explain the billing cycle and provide fee schedules. We still need to formalize how exceptions and refunds are handled during a custodian or system transition.

Gives Pause

We bill through the custodian, and it mostly works. Discounts are informal and handled as they come up.

How Rejigg helps: Rejigg’s data room lets you share billing files and exception samples securely, and control when buyers see the most sensitive operational details. Learn more in the guide

Platform Risk

How dependent are you on a custodian, platform, carrier, or one product line?

In investment services, concentration often shows up through one custodian, one broker-dealer relationship, one carrier, or one product line that drives a big share of revenue. Buyers want to know what changes under new ownership, including economics, service levels, and approval requirements. If one platform contact is doing all the heavy lifting, buyers worry the relationship will wobble during a transition.

How to prepare

  • Break AUM and revenue down by custodian, broker-dealer, carrier, and major product line
  • Document key platform contacts across service, transitions, and compliance
  • Summarize what an asset move would change for clients: paperwork, portals, billing, and service cadence
  • Identify favorable economics and confirm whether they survive a change of control

Great Answer

About 82% of AUM is at one custodian, and we also have a secondary relationship live with a smaller slice of accounts plus documented conversion steps. Our platform economics are tied to scale tiers, and we modeled post-close tier impact under conservative retention assumptions. We also have named contacts in service, transitions, and compliance, so the relationship is not dependent on one person.

Okay

Most assets are with one custodian, and it has been stable. We haven’t built a full backup plan, but we can walk through what an account move would require.

Gives Pause

Everything is with one platform because that’s what we’ve always used. If it changes, we’ll deal with it.

How Rejigg helps: Rejigg lets you pressure-test platform dependency early through direct messaging and calls, before you are deep in exclusivity and forced into last-minute concessions. Learn more in the guide

Growth Engine

Where do new clients come from, and can that survive without the founder?

Most firms say “referrals,” so buyers drill into who is referring, why, and whether the relationship is compliant and repeatable. They want proof that CPA and attorney partners, retirement plan relationships, or client-referral momentum will continue when the founder is less visible. Founder-led growth can still sell well, but buyers usually plan for a longer, more structured transition.

How to prepare

  • List your top referral sources and the client profile each tends to send
  • Track introductions and closes by source for the last 12–24 months in your CRM
  • Document your cadence with centers of influence in a compliant format
  • Introduce another advisor into key referral relationships before going to market

Great Answer

Roughly 60% of new households come from existing client referrals, and another 30% comes from six CPA relationships that we track in the CRM. We can show close rates by source and the average AUM per new household. Two CPAs already have a standing quarterly touchpoint with our lead advisor in addition to the founder, so those relationships are not single-threaded.

Okay

Referrals drive most growth, and we can name the key partners. We haven’t tracked close rates consistently, and we still need to formalize who owns those relationships besides the founder.

Gives Pause

We grow through referrals. People just hear about us.

How Rejigg helps: Rejigg helps you reach buyers who understand referral-driven advisory growth, and you can share your source mix and tracking after NDAs are signed. Learn more in the guide

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Questions Investment Services Owners Ask Us

Most RIAs and wealth management practices are valued off the cash flow an owner can actually take out, after adjusting for one-time costs and personal expenses run through the business. The multiple usually shifts with client portability, advisor dependence, compliance history, revenue mix (fees versus transactions), and whether relationships are truly team-served. You can get a quick range using Rejigg’s free valuation calculator, built on real transaction multiples and owner add-backs.

No. Brokers typically charge 5–10% of the sale price for work you can do yourself with the right process and tools. Rejigg gives you buyer access, pre-vetted buyers, digital NDAs, a secure data room, and deal tracking so you can run a professional sale directly and keep control of buyer communication. Start with the prepare-to-sell guide, then list once your portability and compliance story is documented.

Most deals land in the 4–9 month range from first buyer calls to closing. The timing usually hinges on custodian or broker-dealer approvals, how ready you are for client repapering, and how organized your diligence materials are. Hybrid and broker-dealer affiliated deals often run longer because registrations and supervisory coverage create more dependencies. Rejigg helps by keeping diligence files in one data room and tracking buyers, requests, and timelines in one dashboard.

Repapering is getting clients to sign updated paperwork after a sale, such as new advisory agreements, updated disclosures, and sometimes new custodial documents. It matters because slow or confusing paperwork is a common reason for assets to drift after closing. Buyers get comfortable faster when you can show a real workflow, client-ready messaging, and proof of how quickly clients return forms during normal updates.

Often, yes. Many advisory agreements require client consent when the agreement is assigned after a change of control, and the details depend on how your agreements are written. Most of the time, the firms that do best treat consent as a client experience project with clear messaging and a measured outreach plan. Rejigg makes it easy to share your consent plan and sample communications securely after buyers sign NDAs.

AUM retention is usually measured as the percentage of assets that remain over a set window after close, often 90–180 days. Serious buyers also separate market movement from client-driven flows because those tell different stories. Many buyers track revenue retention too, since fee schedules, discounts, and product mix can change even when AUM looks flat. Sellers tend to get cleaner terms when they propose a clear, consistent measurement upfront.

Earnouts and holdbacks show up because the buyer is paying for client behavior, and client behavior can change fast if the transition is messy. Buyers use these structures when they are uncertain about portability, team stability, or compliance follow-through. You can often reduce the strings by bringing evidence early: segmented retention, a household coverage plan, and a repapering workflow with real timelines. Rejigg’s negotiation guide shows how these terms typically get negotiated.

Sometimes, depending on the revenue model and how cleanly the cash flow is documented. Fee-based advisory revenue can be simpler to underwrite than highly transactional commission revenue, and lenders still want a believable plan for client retention after the seller steps back. To sanity-check affordability, use Rejigg’s SBA loan calculator to model payments and down payment scenarios before you negotiate final terms.

Plan to share financial statements, billing files and fee schedules, client segmentation and retention support, compliance exam history with remediation, key vendor and platform agreements, and advisor/staff role documentation. Buyers also ask for practical artifacts, like your service calendar and how client notes live in your CRM. Rejigg’s built-in data room is designed for this, so you can share in stages and control who sees what without emailing sensitive files.

Most buyers are not looking for perfection. They want to avoid hidden issues and repeated patterns like weak supervision, inconsistent advertising review, or exam findings that were never fully closed out. A strong seller can walk through compliance history in a straight line with dates, documents, and changes in daily practice. When you lay this out early, buyers stop assuming they are inheriting a surprise liability.

Custodians often treat a change of control as a real review event, and that can affect the timeline and economics. Some deals require new agreements, extra paperwork, or a formal transition process with the custodian’s team. Buyers also check whether your fee schedule or service level is tied to your current scale. The best prep is to ask your custodian for their exact checklist and typical timing, then include that in diligence.

Buyers look for evidence that your revenue holds up if fees drift down, markets drop, or your client mix changes. They usually review your fee tiers, how common discounts are, how often you waive fees in volatile periods, and whether you have a consistent pricing policy across advisors. If you can show disciplined discounting and a service model clients clearly value, buyers treat fee pressure as manageable instead of a big valuation haircut.

It depends on your entity structure, your registrations, and which contracts are tied to the entity being sold. The practical diligence question is what transfers cleanly and what still triggers client consent, custodian approvals, or broker-dealer processes. Buyers often prefer structures that limit unknown liabilities, while sellers focus on taxes and simplicity. Align your CPA and attorney early, then explain the structure in plain English to buyers.

Non-competes are common because the buyer is paying for client relationships and wants protection against the seller immediately competing for the same households. The details are where problems start, so get clear on duration, geography, what services are restricted, and what counts as solicitation. If you want to keep working in an adjacent niche, spell that out in writing during negotiation. Rejigg’s deal negotiation guide covers how these terms typically show up.

Working capital is the cash buffer that covers normal timing gaps like payroll, vendor bills, and quarterly expenses. Many RIAs have modest working capital needs, but buyers still look for enough cash to avoid strain during repapering or a billing-cycle shift. A clean way to handle this is to show a simple cash balance trend and explain your billing timing, especially if you bill quarterly in advance and revenue hits in lumps.

Confidentiality matters because rumors can trigger client anxiety, advisor departures, and messy off-channel communication. Most sellers keep it tight by talking only to qualified buyers under NDA, sharing sensitive information in stages, and planning exactly when staff and top households will be informed. Rejigg supports this with pre-vetted buyers, digital NDAs, and a secure data room where you control what each buyer can access.

Many buyers expect a structured 3–12 month transition where the seller helps with top-household introductions, referral partner continuity, and repapering momentum. Founder-led books often need more time, while team-served firms can move faster. Set expectations based on your actual client behavior and put the transition duties in writing so there are no surprises. The transition planning guide is a solid starting point.

Use a secure data room so you can share the right documents at the right time, track who accessed them, and revoke access when needed. In investment services, this is especially important because you deal with personal financial information and regulated communications. Rejigg includes a built-in secure data room, plus direct messaging and scheduling, so diligence does not turn into forwarded attachments and broken file links.