Selling an Investment Services business

Based on patterns from hundreds of real buyer-seller diligence calls we’ve helped happen on Rejigg. These are the questions that decide whether an RIA (Registered Investment Adviser), hybrid, OSJ (Office of Supervisory Jurisdiction), or small broker-dealer deal closes cleanly or turns into retention holdbacks and weeks of compliance back-and-forth.

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What buyers evaluate, and how to prepare

How will clients legally and practically move after close?
Deal-critical
Portability

What buyers determine

Buyers are pricing the odds that AUM and revenue stay put once the seller steps back and client paperwork starts. They want the exact steps by account type, plus which items need custodian or broker-dealer approval, and where delays usually happen. If the workflow is fuzzy, buyers assume higher attrition and protect themselves with holdbacks, earnouts, or longer transition requirements.

How to prepare

  • Map each account type (advisory, brokerage, annuity, retirement plan) to custodian/carrier and required post-sale paperwork
  • Document which advisory agreements need client consent and your repapering order by client tier
  • Pull real turnaround times from past paperwork events (custodian changes, ADV (Form ADV) updates, agreement updates)
  • Draft client messaging: letter, call script, meeting agenda, and who contacts each segment first
Great answer
About 78% of AUM is in advisory accounts at Schwab, 14% is at Fidelity, and the rest is annuities plus a small legacy brokerage book. Advisory agreements require client consent, so we repaper in three waves: top 50 households in week 1 with joint calls, the next 200 in weeks 2–4, then the long tail. During our last ADV update, 85% returned paperwork within 10 business days, and we can show it from the custodian status report.
Good answer
We know where the assets sit and which accounts will need updated agreements. We plan to start with top households, but we haven’t run the full workflow end to end or measured typical paperwork turnaround time.
Red flag
Clients are loyal, so it shouldn’t be a problem. We’ll figure out the paperwork once we pick a buyer.
How Rejigg helps:Rejigg keeps this confidential with pre-vetted buyers and digital NDAs, then lets you share your repapering map and client comms in a secure data room with staged access.
What does retention look like in your world: clients, assets, and revenue?
Deal-critical
Retention

What buyers determine

Retention in wealth management is three different questions: did households stay, did assets stay, and did fee dollars stay. Buyers also want a real-world stress test, like an advisor change, an office move, a custodian conversion, or a market drawdown, because that shows how clients behave when something changes. The closer your tracking matches how you earn revenue, the less buyers push for earnouts and holdbacks.

How to prepare

  • Segment retention the way you run the firm (top households, long tail, retirement plans, planning-only, advisory vs commission)
  • Separate market movement from net flows using custodian or portfolio accounting reports
  • Show revenue retention next to AUM retention, including fee schedule changes and discounting
  • Write up prior transitions and the actual attrition, plus what you changed afterward
Great answer
We track retention three ways: top 50 households, next 200, and the long tail. Over the last 24 months, net flows were +$9.4M excluding market movement, and we can show it from custodian flow reports. During our 2023 office move, we lost 2 households out of the top 200, and AUM was down 1.6% from outflows, with no revenue impact because those were low-fee legacy accounts.
Good answer
Retention is strong, and we don’t see many clients leave. We can pull client counts and AUM over time, but we haven’t consistently separated market movement from client-driven flows.
Red flag
Retention is about 95%. We don’t really break it down, and market moves explain most of it anyway.
How Rejigg helps:Rejigg’s data room keeps your segmented retention and flow support in one place so buyers stop requesting the same numbers in new formats.
What portion of revenue is tied to specific advisors or rep numbers?
Deal-critical
Advisor Risk

What buyers determine

In many advisory and hybrid firms, clients follow a person, so buyers want to know who “owns” the relationships in practice. They look at lift-out risk, whether key advisors are employees or contractors, and whether the top households are already served by a team. This shapes price and structure, and it also drives how much seller involvement is needed post-close.

How to prepare

  • Break revenue and AUM down by lead advisor and servicing advisor
  • List key advisors and staff with employment status, comp structure, and expected post-close role
  • Create a coverage plan for top households with a primary and secondary advisor
  • Collect advisor agreements and any restrictions that apply if an advisor leaves
Great answer
The founder is lead on 32% of AUM, and every top-50 household already has a second advisor in review meetings. Two advisors are primary on another 48% of AUM, and both are W-2s with written comp plans and post-close roles discussed in principle. We had one advisor departure in the last five years and kept about 90% of the affected households because the servicing advisor stayed the same.
Good answer
Most clients know the founder, and we’re introducing a second advisor more often. We have a general sense of relationship ownership, but we haven’t fully mapped AUM and revenue by advisor.
Red flag
All relationships go through me. The team will stay because they like it here.
How Rejigg helps:Rejigg helps you keep advisor-dependence answers consistent across buyers, and you can store the coverage plan in the data room with staged access.
What happens to payouts, overrides, and platform fees after closing?
Deal-critical
Economics

What buyers determine

Buyers model what the firm keeps after payouts and platform costs, not gross production. In hybrid and broker-dealer setups, payout grids, OSJ overrides, and clearing or platform fees can change after a change of control. In RIAs, billing mechanics, custodian fees, and fee waivers can shift margins quickly if the buyer runs the business differently.

How to prepare

  • Create a simple money-flow map from client fee to net margin
  • Share payout grids, override agreements, and platform fee schedules that drive net revenue
  • Summarize discounts and fee waivers with counts and dollars from the billing system
  • Flag tier breakpoints where economics change as AUM or production moves
Great answer
On the advisory side, our standard schedule is 90 bps down to 50 bps by tier, and 22% of households have negotiated discounts tracked in the billing system. Custodian and billing costs run about 7 bps on average. On the BD (Broker-Dealer) side, the current grid and OSJ overrides are in the data room, and we confirmed which items can change on a change of control and which are locked through year-end.
Good answer
We can provide fee schedules and the payout grid. We haven’t fully modeled which items could reset or reprice under a new owner.
Red flag
Revenue is revenue. Margins are fine, and we can deal with payouts later.
How Rejigg helps:Rejigg’s offer comparison dashboard lets you line up bids when buyers propose different terms around payout resets, holdbacks, or retention-based pricing.
How clean is your compliance history—and how do you run supervision in practice?
Deal-critical
Compliance

What buyers determine

Most buyers expect routine compliance work and a few minor findings over time. Deals slow down when the story is unclear, like missing exam files, vague answers about complaints, informal advertising review, or supervision that depends on the founder’s memory. Buyers are listening for specifics on what happened, what you changed, and how supervision runs week to week today.

How to prepare

  • Summarize exam and audit history with dates, findings, and remediation steps
  • Document how advertising review, complaint tracking, and books-and-records happen in daily operations
  • Inventory client communication channels and how they’re archived under your policies
  • List cybersecurity controls, insurance coverage, and any incidents with outcomes and dates
Great answer
We had a state exam in 2022 with three deficiencies around advertising approvals and documentation. We moved approvals into a ticketed workflow, updated the policies, and our outside consultant reviews a monthly sample for quality control. We can share the remediation timeline, the updated manual, and the last four quarterly compliance meeting notes with attendance.
Good answer
We’ve had exams, and nothing major came out of them. We use an outside consultant, and we still need to tighten up how we document our internal supervision cadence.
Red flag
Compliance hasn’t been an issue. We don’t really keep a file on exams or complaints.
How Rejigg helps:Rejigg’s secure data room is built for diligence artifacts like exam letters, policies, and remediation evidence, without emailing sensitive client-related material.
If you’re a broker-dealer or hybrid: can the firm operate legally on Day 1?
Deal-critical
Day‑1 Coverage

What buyers determine

Broker-dealer and hybrid closings often trigger registrations, approvals, and supervisory coverage requirements. If the person holding required registrations is the seller, and they plan to exit quickly, the firm can hit a compliance wall, and account activity can slow down. Buyers care because delays can hit cash flow and raise client anxiety at the exact wrong time.

How to prepare

  • List required registrations and supervisory roles, and name who holds each today
  • Get written commitment from key registered staff to stay through the transition window
  • Confirm the approval path and typical timeline with your broker-dealer, clearing firm, or custodian
  • Build a coverage plan for vacations, illness, and supervision gaps during transition
Great answer
Supervision is covered by two registered principals, and neither role sits only with the owner. We have the broker-dealer change-of-control checklist, a typical timeline, and the named contact who runs reviews. If approvals run long, we have a documented plan to keep supervision and client service operating without pausing account activity.
Good answer
We know which registrations are required and who holds them. We still need to confirm the approval steps and timeline with the broker-dealer or custodian.
Red flag
We’ll close and handle registrations after. It should be fine.
How Rejigg helps:Rejigg keeps timelines and dependencies in one place so you and buyers can track approvals and owners before the transition window opens.
How do you bill and collect fees—and what breaks when accounts move?
Important
Billing

What buyers determine

Billing is where buyers find small operational issues that turn into real dollars after close. They want to know whether you bill in advance or arrears, how prorations and refunds are handled, and whether discounts are tracked consistently at the household level. They also want comfort that a custodian change or system integration won’t create double-billing, missed billing, or client-facing confusion.

How to prepare

  • Write a billing walkthrough from valuation source to invoice to collection
  • Export fee schedules showing standard tiers plus every exception and discount
  • Document refund, proration, and fee waiver handling with examples from the last 12 months
  • List system dependencies that would change in an integration (custodian files, billing, portfolio accounting)
Great answer
We bill quarterly in advance, pull values from the custodian file on a consistent date, and run an exception report with a second-person review before processing. Discounts and caps are stored at the household level and checked during the billing cycle. For a custodian move, we’ve mapped the crossover quarter so clients don’t see double-billing or confusing prorations.
Good answer
We can explain the billing cycle and provide fee schedules. We still need to formalize how exceptions and refunds are handled during a custodian or system transition.
Red flag
We bill through the custodian, and it mostly works. Discounts are informal and handled as they come up.
How Rejigg helps:Rejigg’s data room lets you share billing files and exception samples securely, and control when buyers see the most sensitive operational details.
How dependent are you on a custodian, platform, carrier, or one product line?
Important
Platform Risk

What buyers determine

In investment services, concentration often shows up through one custodian, one broker-dealer relationship, one carrier, or one product line that drives a big share of revenue. Buyers want to know what changes under new ownership, including economics, service levels, and approval requirements. If one platform contact is doing all the heavy lifting, buyers worry the relationship will wobble during a transition.

How to prepare

  • Break AUM and revenue down by custodian, broker-dealer, carrier, and major product line
  • Document key platform contacts across service, transitions, and compliance
  • Summarize what an asset move would change for clients: paperwork, portals, billing, and service cadence
  • Identify favorable economics and confirm whether they survive a change of control
Great answer
About 82% of AUM is at one custodian, and we also have a secondary relationship live with a smaller slice of accounts plus documented conversion steps. Our platform economics are tied to scale tiers, and we modeled post-close tier impact under conservative retention assumptions. We also have named contacts in service, transitions, and compliance, so the relationship is not dependent on one person.
Good answer
Most assets are with one custodian, and it has been stable. We haven’t built a full backup plan, but we can walk through what an account move would require.
Red flag
Everything is with one platform because that’s what we’ve always used. If it changes, we’ll deal with it.
How Rejigg helps:Rejigg lets you pressure-test platform dependency early through direct messaging and calls, before you are deep in exclusivity and forced into last-minute concessions.
Where do new clients come from, and can that survive without the founder?
Good to have
Growth Engine

What buyers determine

Most firms say “referrals,” so buyers drill into who is referring, why, and whether the relationship is compliant and repeatable. They want proof that CPA and attorney partners, retirement plan relationships, or client-referral momentum will continue when the founder is less visible. Founder-led growth can still sell well, but buyers usually plan for a longer, more structured transition.

How to prepare

  • List your top referral sources and the client profile each tends to send
  • Track introductions and closes by source for the last 12–24 months in your CRM
  • Document your cadence with centers of influence in a compliant format
  • Introduce another advisor into key referral relationships before going to market
Great answer
Roughly 60% of new households come from existing client referrals, and another 30% comes from six CPA relationships that we track in the CRM. We can show close rates by source and the average AUM per new household. Two CPAs already have a standing quarterly touchpoint with our lead advisor in addition to the founder, so those relationships are not single-threaded.
Good answer
Referrals drive most growth, and we can name the key partners. We haven’t tracked close rates consistently, and we still need to formalize who owns those relationships besides the founder.
Red flag
We grow through referrals. People just hear about us.
How Rejigg helps:Rejigg helps you reach buyers who understand referral-driven advisory growth, and you can share your source mix and tracking after NDAs are signed.

Straight from buyer evaluations

“Over 95 percent of new clients came from referrals, retention was above 90 percent, and the advisory team had been in place for years. When clients send you their friends and family, it tells you the service is genuinely good.”
Referral GrowthBuyer impressed by organic growth at a fee-based advisory firm
“The recurring fee model with strong client retention sold me. When I looked at how fees flow from client payments to the bottom line, the profit margins were even better than I expected.”
Strong MarginsBuyer analyzing profitability at a registered investment advisory firm
“The founder took a three-week vacation and client service didn't skip a beat. Advisors handled reviews, compliance was current, and nothing got bottlenecked. That told me more than any financial statement could.”
Runs Without the OwnerBuyer seeing how the business runs independently of the founder
“What caught my attention was the pipeline of clients who'd already signed up but weren't fully active yet. That backlog of future revenue is unique to this kind of practice and it's real money waiting to come in.”
Client PipelineBuyer reviewing future revenue at a fiduciary services firm
“They had written processes for onboarding new clients, managing portfolios, and handling compliance reporting. Every process had someone on the team responsible for it, not just the founder. That's rare for a firm this size and it made me confident in a smooth transition.”
Documented ProcessesBuyer impressed by documentation at an investment services company

How buyers value this type of business

Where you land in that range depends on how much of your revenue comes from fees clients pay every year, whether client relationships are managed by your team (not just you), and your regulatory standing.

2x–8x
annual profit
Depending on recurring fees, client retention, and how hands-off the business runs

What drives a premium

  • Clients who stay year after year
    High retention rates show buyers that revenue will keep flowing after the sale without a big sales effort.
  • Fees that come in automatically
    Management fees or subscription-style advisory fees with low cancellation rates are worth more per dollar than one-time commissions or project fees.
  • Licenses and compliance already handled
    Current registrations, a backup licensed advisor, and compliance relationships that are up to date reduce risk for buyers and speed up the process.
  • No single client making up too much revenue
    When no single client accounts for more than 10 percent of your revenue, buyers feel confident the business is stable.

Common add-backs

Your salary above what you'd pay an advisor to do your jobOne-time legal or licensing fees that won't come up againPersonal software subscriptions or conference travel run through the firmMarketing or technology investments that didn't continue

What the process looks like

5–8 months from listing to closemedian 201 days across closed deals
  1. 1
    Listing
    The day your business goes live on Rejigg.
  2. 2
    First messageMedian: 4 days later
    A buyer requests a conversation by sending a first pitch.
  3. 3
    First callMedian: 7 days later
    Your first completed call with a buyer to answer questions about your business.
  4. 4
    Letter of intentMedian: 59 days later
    A buyer submits an LOI and you choose to accept, decline, or negotiate.
  5. 5
    Deal closeMedian: 89 days later
    Assuming all is well in due diligence, you close the deal.
See the data behind this timeline in the 2026 Insight Report
Typical buyer types
Established advisory firms looking to grow by adding clients in nearby marketsCompanies building larger wealth management practices by combining smaller firmsFirst-time buyers with financial services backgrounds looking for a practice with steady, recurring feesOperators from related fields like accounting, insurance, or estate planning looking to add investment services

Common questions about selling an Investment Services business

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