Selling a Legal Services Business

Across real buyer-seller calls, legal services deals usually come down to handoff risk. Buyers want to know whether clients can ethically follow, whether open matters and files can move cleanly, and whether confidentiality and delivery can hold up on day one.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Transferability

Are we even allowed to buy this the way you’re selling it?

Buyers are checking whether the structure fits ethics rules in the jurisdictions you touch, including ownership, fee sharing, and what counts as the practice of law. They also want to see that you have already flagged constraints like licensing coverage, panel rules, and client consent, so the LOI does not collapse in diligence.

How to prepare

  • Confirm whether you are a law practice or a legal-adjacent provider, and document boundaries that avoid UPL issues
  • List jurisdictions served, attorney license coverage, and any ownership or fee-splitting limits that affect structure
  • Identify assets that may not transfer cleanly, and propose a workable structure and transition timeline

Great Answer

We operate as a legal-adjacent services company, and our SOPs route anything that looks like legal advice to outside counsel or the client’s firm. We had counsel map permitted deal structures for our jurisdictions, and an asset purchase with assignment or novation is the cleanest fit for our work. Two panel relationships require recredentialing, and we can show the steps and the typical timeline we have seen to regain eligibility.

Okay

We think the structure is workable, and we can share our entity docs and what we understand about the rules. We have spoken with counsel, but we have not locked the final structure yet.

Gives Pause

It should be fine. Other firms do it. We can sort out structure after price.

How Rejigg helps: Rejigg keeps jurisdiction rules, panel requirements, and structure options next to offers so deal-killing constraints surface early. Learn more in the guide

Client Ownership

Who owns the client relationship, and can the client follow the deal?

Buyers are trying to predict whether revenue will stay after close or walk out with one attorney or one paralegal. They also want the mechanics: what engagement terms say about notice or consent, and whether clients already experience service as a team-based relationship.

How to prepare

  • Map each top client to who directs work, who approves invoices, and who escalates issues
  • Build multi-threaded coverage with 2–3 trusted contacts per key account before you sell
  • Write the week-of-close communication plan, including how notice and consent are handled

Great Answer

Our top 15 clients are handled by pods: a case manager runs intake and status updates, an ops lead handles escalations, and I only join quarterly reviews. Engagement letters and matter-opening steps are standardized, and we have a written notice and consent plan for jurisdictions and clients that require it. We can share the contact map and examples of escalations resolved without me involved.

Okay

Clients know the team, and we can do introductions during transition. A couple of long relationships drive a lot of work, but we expect them to stay.

Gives Pause

Clients are loyal to me. Once they hear I’m around, it will be fine.

How Rejigg helps: Rejigg lets you share a client relationship map and handoff plan with vetted buyers under NDA, without broad client disclosure. Learn more in the guide

Open Matters

What happens to open matters on day one?

Buyers want matter-level clarity on work in progress, deadlines, and staffing because legal workload and cash flow are uneven. They are also looking for proof the practice is run on a trackable system, not on memory and urgency.

How to prepare

  • Build a matter snapshot with stage, next deadline, owner, cadence, and WIP (Work in Progress) or billing status
  • Document the intake-to-delivery workflow and where matters commonly get stuck
  • Explain how WIP turns into invoices and collections, including milestone billing rules

Great Answer

We track every active matter by stage, owner, and next deadline, and we run a weekly docket review. Here is the current caseload summary plus a 30/60/90-day deadline view. Our revenue bumps come from predictable points in the process, and coverage rules define who steps in when a lead attorney is out.

Okay

We can export a list of active matters and key dates from our practice management system. We do check-ins, but we have not packaged the reporting yet.

Gives Pause

We do not track open matters in one place. We handle what is urgent as it comes in.

How Rejigg helps: Rejigg organizes matter snapshots, workflow docs, and handoff checklists so buyers can review WIP without messy email threads. Learn more in the guide

Financial Readiness

What does ‘getting paid’ look like in your world?

Buyers separate routine A/R from cash that depends on milestones, insurers, or settlements, then model working capital around that timing. They also listen for whether you have real collection rules or whether work keeps moving while balances age.

How to prepare

  • Segment A/R by payment behavior and provide aging with plain-English notes for outliers
  • Document billing timing, who can approve write-downs, and how disputes and holds are handled
  • Prepare lender-ready statements and a clean add-back schedule with support

Great Answer

We split A/R into three buckets: 62% normal net-30, 28% milestone- or settlement-tied with a 118-day average, and 10% disputed or PO-mismatch with a defined resolution path. Write-downs averaged 1.8% of billings last year and require ops lead approval. We pause work after 45 days unless a court deadline requires approval to continue, and we can show 12 months of billings versus collections by client type.

Okay

A/R is mostly collectible, but some clients pay after milestones or settlement. We can share an aging report and explain the exceptions.

Gives Pause

Clients pay slow sometimes. It all comes in eventually.

How Rejigg helps: Rejigg combines clean financials with a legal-services A/R breakdown so buyers can underwrite collections instead of guessing. Learn more in the guide

Conflicts & Confidentiality

What are the conflict-check and file transfer processes?

Buyers are checking whether a combination will trigger conflicts, disqualifications, or client blowback. They also want to see disciplined controls: consistent conflict checks, access rules, and a file transfer plan that matches ethics and privacy obligations.

How to prepare

  • Write the conflict-check workflow, including re-checks when new parties appear and stop-work rules
  • Document confidentiality controls, access permissions, training, and misdirected-email handling
  • Create a secure migration plan with audit trails, retention rules, and notice or consent steps

Great Answer

We run conflicts at intake and re-run them when new parties or counsel appear, and the result is logged with a stop-work rule until cleared. Matter access is role-based, and we segregate sensitive client groups with explicit permissioning and periodic audits. For transfer, we have an export and migration checklist, retention and deletion handling, and a notice and consent workflow that matches our engagement terms.

Okay

We run conflict checks, we take confidentiality seriously, and we can walk you through the process. File transfer would be handled through our document and practice systems with admin support.

Gives Pause

We have never had a conflict problem. Files are on a shared drive, and we can copy them over.

How Rejigg helps: Rejigg lets you share conflicts, confidentiality, and transfer documentation securely after NDAs, with an audit-friendly paper trail. Learn more in the guide

Tech & Data

Can you actually transfer the case files, data, and systems without tripping over ethics or privacy?

Buyers are underwriting day-one continuity: whether portals, vendor accounts, phone systems, and admin access will work immediately after close. They also want a clear data custody story, including where files live, who can export them, vendor and contractor access, and any incident history.

How to prepare

  • Inventory critical systems and list the admin and billing owner for each account
  • Confirm transfer rights for custom code and contractor work, and move tools off founder personal emails
  • Document storage locations, export steps, retention rules, and third-party access controls

Great Answer

Here is our system map with admin ownership for each tool and a close-day plan for license transfers and credential handoff. Any custom scripts are assigned to the company in writing, and contractor access is time-boxed and logged. Client data is stored in two repositories with documented retention and deletion handling, and we have tested exports so the buyer can migrate if needed.

Okay

We can list the tools and vendors and work with the buyer to transfer accounts. A few items are tied to my email today, but we can switch them.

Gives Pause

Everything works. I have the passwords somewhere, and we can hand them off later.

How Rejigg helps: Rejigg keeps your tech inventory, access plan, and vendor contracts organized so buyers can confirm operability without over-sharing. Learn more in the guide

Risk History

What malpractice history, claims, or near-miss patterns should we understand?

Buyers are pricing downside and figuring out whether controls are strong enough for the work you do, including claims, bar complaints, sanctions, trust issues, and data incidents. One event is often manageable, but unclear disclosure or repeated patterns tend to drive escrows, special indemnities, and tougher reps.

How to prepare

  • Summarize claims, complaints, and sanctions with outcomes and what you changed afterward
  • Provide coverage details and a realistic plan for tail coverage when needed
  • Show the controls that reduce recurrence, including docketing, supervision, and disbursement approvals

Great Answer

We had one threatened claim in 2022 tied to a communication gap. It closed with no payout, and we changed our client-update cadence and added a second-review checkpoint for deadline-sensitive filings. We have had no bar complaints in the last five years, and we can share the log and carrier correspondence. Coverage is $2M/$4M, and we have a written tail plan and supporting docketing and review controls.

Okay

No major issues, and we carry standard coverage. We can share the policy and answer diligence questions.

Gives Pause

Nothing has happened. Malpractice is not really a concern for us.

How Rejigg helps: Rejigg helps you disclose claims and controls consistently to vetted buyers, which reduces surprise-driven retrades. Learn more in the guide

Team Capacity

What is the real capacity of the team, and who can step into court or sign opinions?

Buyers are checking whether delivery depends on a small number of licensed people and whether supervision and delegation match ethics rules. They also want to understand retention risk, including which staff hold key client trust and which roles would be hard to replace in your market.

How to prepare

  • Map roles to named people, including bar jurisdictions, supervision duties, and client-facing responsibilities
  • Document training, review routines, and coverage plans for vacations and attrition
  • Prepare a retention plan for key staff with timing, compensation, and messaging

Great Answer

We have three attorneys barred in our core jurisdictions. Two can cover court appearances, and one focuses on supervision and higher-risk review. Intake and case management are run by named leads with playbooks, and most client escalations go to ops instead of me. We have identified four key employees and prepared a retention package and communication plan to carry the team through transition.

Okay

We have a solid team, and we expect people to stay. We can share an org chart and talk through responsibilities.

Gives Pause

Everyone is replaceable. If someone leaves, we will hire another associate or paralegal.

How Rejigg helps: Rejigg bundles org charts, license coverage, and retention plans so buyers can underwrite continuity with fewer assumptions. Learn more in the guide

Workflow & QA

What deadlines and quality controls prevent catastrophic mistakes?

Buyers want evidence you prevent the failures that create malpractice exposure and reputational damage, especially missed deadlines and inconsistent review. They look for repeatable controls such as calendaring rules, checklists tied to local practice, and clear escalation when something goes wrong.

How to prepare

  • Document the full workflow from intake to billing, including known failure points and fixes
  • Show calendaring controls such as dual entry, reminders, supervision, and escalation rules
  • Standardize checklists and templates, and enforce version control for common filings and productions

Great Answer

Each matter has a single owner and a second-review gate for deadline-critical work. Deadlines are dual-entered with automated reminders, and we run a weekly docket review with escalation rules. Our checklists are tied to local court rules, and templates follow version-control rules. When issues show up, we use a documented escalation path and log root causes so the same miss is less likely to repeat.

Okay

We use a calendaring system, and senior staff review important work. Most issues are handled case-by-case.

Gives Pause

We do not really use checklists. Experienced people know what to do.

How Rejigg helps: Rejigg helps you present workflows and controls in a diligence-ready format so buyers can trust the operating model. Learn more in the guide

Intake & Growth

What does intake look like, and where do leads get lost?

Buyers want to see a measurable intake engine: lead sources, response times, screening rules, and conversion. This matters most in high-volume practices where growth often depends on intake discipline, conflict screening, and follow-up, not a bigger ad budget.

How to prepare

  • Break down lead sources and show conversion by source when you can
  • Document intake steps, including response SLAs, conflict screening, consult scheduling, and e-sign engagement
  • Track decline reasons and identify handoffs where leads stall

Great Answer

Leads by source are 44% referrals, 31% prior clients, 19% search, and 6% panel. First response averages under 10 minutes during business hours. Intake uses a scripted screen; we run conflicts before consult, and accepted matters receive an e-sign engagement within 24 hours. We review declines weekly and can show where leads drop and what we changed to lift conversion.

Okay

Most work comes from referrals and repeat clients, and we respond quickly. Intake is handled by the front desk and attorneys as needed.

Gives Pause

We do not track leads. Good cases find us.

How Rejigg helps: Rejigg organizes intake and origination metrics so buyers see proof of growth, not just referral stories. Learn more in the guide

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Questions Legal Services Owners Ask Us

Most legal services businesses price off a multiple of earnings, but the multiple usually rises or falls based on handoff risk. Buyers look at how portable client relationships are, how predictable collections are (especially for settlement- or milestone-tied payments), and whether delivery depends on a small number of licensed people. Firms with consistent engagement letters, clean billing routines, and strong deadline controls often sell at better multiples than a founder-centered book of business. For a starting range, try Rejigg’s free valuation calculator, then adjust for matter mix, client concentration, and claims history.

You do not need a broker, though some owners prefer one for process help. Traditional brokers often charge 5–10% and handle buyer outreach, NDAs, and deal coordination. Rejigg covers much of that workflow with pre-vetted buyers, digital NDAs before sensitive details are shared, a secure data room, and a dashboard to compare terms side-by-side. If you want to run the process yourself, start with the preparation guide and build your diligence package before you market the business.

In many jurisdictions, nonlawyer ownership and fee sharing in a law practice are restricted, so a nonlawyer often cannot buy a law firm outright. Some states allow alternative business structures under specific rules, and some deals separate legal work from legal-adjacent service lines using an asset sale, an affiliated management company, or other compliant structures. The right approach depends on your jurisdiction, your client engagement terms, and any panel requirements. Use Rejigg to share the proposed structure and known constraints under NDA so you do not spend months on an LOI that cannot close.

Buyers usually underwrite contingency practices based on case inventory, not a simple revenue run-rate. Expect requests for a matter-by-matter pipeline showing stage, expected timing, costs advanced, and how referral or co-counsel splits work after the sale. Because outcomes and timing vary, deal terms often share risk through earnouts, escrows, or special treatment for a few large cases. A clean pipeline report plus a cost ledger helps buyers price the portfolio and speeds diligence, which can improve your negotiating position.

Most buyers split A/R into routine invoices versus case-tied receivables that pay after milestones, insurer cycles, or settlement. The case-tied bucket is usually discounted for timing and collectability, and it can drive working capital negotiations. Buyers will ask what slows payment, how often you discount to get paid, and whether you pause work when balances age. Rejigg’s data room helps you present A/R with context: aging, client-type payment patterns, and notes on disputed or documentation-driven delays.

Due diligence for legal services leans heavily into ethics and operational controls. Buyers typically focus on conflicts procedures, client notice and consent, file custody and secure transfer, engagement letter consistency, malpractice or complaint history, and trust accounting routines if you handle client funds. They also review licensing coverage and who can supervise or sign work, since you cannot replace that capacity overnight. If you organize these items early, diligence moves faster. Rejigg’s data room is built to share sensitive documents with tight permissions and clean access logs.

Many transactions take 4–9 months, but legal services can run longer when client consent, panel recredentialing, or file migration is involved. Timelines usually improve when you prepare the handoff materials early: a matter-level view of open work, deadline controls, standardized engagement and billing practices, and a client communication plan for close week. Rejigg helps keep momentum by centralizing NDAs, documents, buyer Q&A, and offer tracking, which reduces repeat requests and scattered email threads.

Asset purchases are common in legal services because they can limit liability transfer and often fit more cleanly with ethics and jurisdiction constraints. Equity deals still happen when contracts, licenses, or continuity considerations make a stock sale simpler, but they usually bring heavier diligence and more detailed reps. For contingency-heavy practices, buyers often propose special treatment for case inventory, including earnouts or case-by-case allocations. Rejigg’s offer comparison view helps you evaluate structure, holdbacks, and risk sharing alongside headline price.

SBA 7(a) loans can fund eligible service-business acquisitions, but lenders look closely at cash flow quality, client concentration, and how dependent revenue is on a specific licensed professional. They usually expect clean financial statements, a well-supported add-back schedule, and a clear working capital picture if collections are slow or case-tied. Model the buyer’s payment coverage with Rejigg’s SBA loan calculator, then use the data room to package lender-ready financials and supporting schedules.

Most sellers start with three years of financials plus year-to-date results, a clear add-back schedule, and an A/R aging report with notes for large or slow items. Buyers also ask for anonymized client concentration, an org chart with key roles, a systems and portal inventory showing who owns admin access, engagement letter templates, conflicts and confidentiality procedures, and a matter-level summary of open work with stages and deadlines. Rejigg helps by pulling financials from QuickBooks when applicable and giving you a secure place to organize files before buyer questions begin.

Earnouts show up when the biggest uncertainty is whether clients and matters stay after close, or when results depend on case timing. Terms often tie payouts to collected revenue, gross profit, or earnings over 6–24 months, with carve-outs for pre-close work or specific large matters. Definitions drive real value, including what counts as collected, how write-downs are treated, and who controls pricing and collections post-close. Rejigg helps you compare earnout terms across offers so you can see payout risk, not just the headline number.

Working capital is the short-term net resources needed to run the firm, usually A/R (and sometimes WIP), minus payables and accrued expenses. In legal services, timing swings are common due to insurer cycles, settlement timing, and disputed invoices, so the business can face a cash squeeze right after close. Many deals set a normalized working capital target and adjust price dollar-for-dollar at closing based on what you deliver. If you can show A/R behavior by client type and a steady billing cadence, this negotiation is usually smoother.

Files and systems can often transfer, but the process needs to match ethics duties, privacy obligations, and any notice or consent requirements in your engagement terms. Buyers typically ask where data is stored, who controls admin access, how exports and migrations preserve audit trails, how retention and deletion requests are handled, and how you avoid access gaps during the transition week. Contractor or offshore access is also a common diligence focus because supervision and permissions need to be tight. Rejigg’s NDA gates and permission controls help you share a transfer plan without broadly exposing sensitive client information.

This varies by state and by professional responsibility rules, and law practices can face added limits on restricting a lawyer’s right to practice. Buyers still often ask for practical protections, such as non-solicitation of clients and employees, limits on marketing under the old brand, and specific transition obligations that support client choice and continuity. The right answer depends on enforceability in your jurisdiction and how your role changes after close. Rejigg helps keep draft terms organized so you can compare restrictive covenants across offers.

If you hold client funds, trust accounting becomes a major diligence item because errors can trigger discipline and repayment exposure. Buyers often review who has disbursement authority, how often reconciliations happen, how funds are segregated, and whether you have had any prior issues. Closing steps may include a final reconciliation, client-by-client balance schedules, and a plan for ongoing authority and signers after close. In some cases, the account itself cannot be assigned like a typical operating account, so planning early helps avoid delays and special escrows.

Buyers walk when handoff risk or ethics risk is unclear. Common issues include weak deadline and docket controls, inconsistent engagement letters and billing practices, messy file custody, unclear ownership of templates or software, surprises around claims or complaints, and unclear ability to transfer client relationships or contracts. Heavy dependence on one rainmaker or one key paralegal without coverage is another frequent deal killer. Rejigg helps by prompting a buyer-ready diligence package up front and keeping questions and answers centralized so critical items do not get missed.

It depends on how concentrated your results are and how quickly you replenish the pipeline. If a few matters drive earnings, waiting may improve trailing results, but it can also make the post-close pipeline look thin if those matters resolve and new files are not ramping. Buyers will ask what share of revenue is tied to a small set of outcomes and where your case inventory sits by stage. Many sellers build a matter-level forecast and show both scenarios: value in the current pipeline and a credible plan to refill it.

Most owners use staged disclosure. Early on, share anonymized financials and operations summaries, then share client names, matter details, and key staff information only with a short list of serious buyers. Rejigg supports this approach with pre-vetted buyers, digital NDAs before access, and folder-by-folder permissions in the data room. That helps you keep the process moving without putting client relationships or employee retention at risk from a leak.