Passenger transportation deals move forward when you can explain, like an operator, how trips are won, dispatched, delivered, and billed—even on a rough week. Buyers pay more for clean compliance, reliable dispatch coverage, a fleet that can meet contract requirements, and proof that deposits match the trip log.
Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.
Financials
Buyers want to see that your P&L matches how money actually moves: trips completed, invoices sent, denials, write-offs, and cash collected. They also pressure-test real margins after deadhead, wait time, and dispatch payroll. Clean books usually reduce price chips and make SBA financing more realistic.
How to prepare
Great Answer
We reconcile trips to deposits monthly by payer type. Facilities are billed weekly, broker/NEMT is per leg after eligibility and trip verification, and private pay is captured at booking. Denials average 2.8% of billed revenue, mostly eligibility or missing documentation, and we recover about 70% within 30 days through a 72-hour resubmission process. Add-backs are documented, and we have bank-to-P&L support in the data room.
Okay
We know our main payer buckets and roughly what gets denied, and we can provide P&Ls and tax returns. We have not fully tied trip logs to deposits yet.
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Revenue is whatever the accounting software shows, and denials are just part of the business. We do not track write-offs closely, and we will pull documents together after there’s an offer.
How Rejigg helps: Rejigg’s data room and QuickBooks import help you package trip-to-cash support, payer mix, and add-backs so buyers and lenders can underwrite cleanly. Learn more in the guide
Authority & Insurance
They’re confirming your real-world operations match your authority and insurance, and whether a sale triggers re-credentialing or coverage gaps. They also look at loss history and premium trend because a renewal shock can change EBITDA fast and spook lenders. Details matter here, and they vary a lot by state, contract type, and vehicle class.
How to prepare
Great Answer
We run NEMT and facility discharge transport in X and Y counties under these permits, with renewals tracked on a calendar owned by our ops manager. Our coverage is $1M/$2M auto liability plus umbrella, and these are the endorsements required by our top contracts. Here are five years of loss runs: two at-fault fender-benders and one passenger allegation that closed without payout, each with corrective actions and retraining notes. Premiums increased 14% at the last renewal.
Okay
We have the permits and insurance in place, and can share policies and a claims list. We still need to compile endorsements by contract and our renewal calendar.
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Our broker handles insurance, and it has been fine. Permits depend on the job, and we will sort it out after closing.
How Rejigg helps: Rejigg lets you share policies, endorsements, loss runs, and permit calendars securely and in stages for serious buyers. Learn more in the guide
Dispatch Resilience
Buyers are checking whether service levels will hold after the owner steps back, or if dispatch is a single point of failure. They want to see clear processes for intake, assignment, confirmations, and exceptions. If dispatch lives in one person’s phone, they’ll assume missed trips, penalties, and churn.
How to prepare
Great Answer
Dispatch is staffed 5 a.m. to 7 p.m. with two dispatchers, plus an on-call rotation after hours. All intake and changes go through the dispatch system and standardized call scripts. On a bad day, such as one breakdown plus two call-outs, we trigger an escalation: standby units, re-sequence by SLA, and notify affected facilities within 10 minutes. With our current tools, one dispatcher handles about 85 to 100 trips per shift, and cross-training covers absences.
Okay
We have set dispatch hours and a couple of people who can cover, and we have a general approach for breakdowns and call-outs. Some steps still sit with our lead dispatcher.
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Dispatch is mostly texting drivers and figuring it out. If our dispatcher is out, the owner has to jump in.
How Rejigg helps: Rejigg’s Owner’s Guide helps you turn dispatch routines into clear workflows and upload coverage schedules and playbooks for buyers. Learn more in the guide
Fleet Risk
They’re pricing capex, downtime risk, and whether your equipment meets contract requirements, especially for ADA and specialty units. Profit can look strong right up until a replacement cycle hits. Missed trips from out-of-service days can also trigger penalties or lost routing.
How to prepare
Great Answer
We run 18 units: 7 wheelchair vans, 9 sedans, and 2 cutaways. Average mileage is 118k, and three wheelchair vans are forecast for replacement in the next 12 to 18 months. PM is every 5,000 miles with a primary shop, average downtime is 1.4 days per event, and we keep two standby units for SLA accounts. Here is our capex forecast and which contracts require ADA capacity.
Okay
We can provide a vehicle list and describe which units are older and what tends to break. We have not built a replacement forecast yet.
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Vehicles run until they don’t. We do not track downtime, and we will deal with replacements later.
How Rejigg helps: Rejigg’s data room helps you share a fleet roster, maintenance summary, and replacement plan so buyers can price capex with fewer assumptions. Learn more in the guide
Contracts & Routing
In passenger transportation, the gatekeeper is usually a broker portal, facility coordinator, or school transportation office, not the rider. Buyers are measuring concentration risk, assignment and consent clauses, and how fast volume can move away after a service failure. They also look for re-credentialing steps that could interrupt routing after a change of ownership.
How to prepare
Great Answer
Our top 10 accounts are 71% of revenue. Routing is controlled by two broker portals and three facility coordinators, while corporate AP pays the invoices. Contracts have on-time thresholds and chargebacks, so we review scorecards weekly and follow a defined escalation timeline for complaints. Two broker programs require re-credentialing after a change of ownership, typically 30 to 45 days, and we built that into the transition plan with scheduled introductions.
Okay
We know who sends most trips and can share the contracts. We have not documented re-bid risk or ownership-change approvals in detail.
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It’s all relationships, and people just call us. If something changes, we will handle it when it happens.
How Rejigg helps: Rejigg helps you present contracts and concentration clearly and share them after NDAs, so buyers can underwrite routing risk with real terms. Learn more in the guide
Billing & Denials
They’re validating cash-flow reliability and whether your billing matches payer rules for documentation, eligibility, wait time, escorts, cancellations, and proof of pickup. Denials and slow collections can wipe out margin without showing up clearly in a trip count. Buyers also watch for working-capital surprises at closing.
How to prepare
Great Answer
Facility work is billed weekly on a rate table. Broker/NEMT is billed per leg with eligibility and trip verification, and our denial rate averages 3 to 4%; we track reasons, and we resubmit within 72 hours. DSO is 34 days for facilities, 48 days for brokers, and private pay is captured at booking. Here is AR aging plus the top dispute drivers, mainly wait time and cancellations, and the policy changes we made to reduce them.
Okay
We invoice on a consistent cadence and most payers do pay, but disputes come up around wait time or documentation. We can pull AR aging and denial info, but it is not summarized.
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Billing is always a fight and different every time. We do not know our denial rate, and we rebill until it goes through.
How Rejigg helps: Rejigg supports staged diligence, starting with payer mix and billing cycles, so buyers build confidence without guessing at denials and AR risk. Learn more in the guide
Drivers & Training
Driver supply is the capacity plan in most markets, and screening and training standards affect safety and client retention. Buyers look for a repeatable onboarding process that covers passenger assistance, documentation, and customer expectations. They also want to see who enforces standards when a complaint comes in.
How to prepare
Great Answer
We hire mainly through referrals and two job boards. Time-to-road-ready is 12 to 18 days, including background check, drug screen, and ride-alongs. Annualized turnover is 28%, and we lowered it by tightening schedules and adding paid training days. Training runs on a checklist with two ride-alongs, and corrective actions are documented and tied to safety flags, complaints, and communication standards.
Okay
We can generally find drivers, and training is mostly ride-alongs with a senior driver. Turnover depends on the season, and we are still tightening documentation.
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Drivers are hard to find, so we take who we can. Training is just shadowing, and we do not have consistent enforcement.
How Rejigg helps: Rejigg’s Owner’s Guide helps you present a driver pipeline and training process that buyers can trust without assuming owner dependence. Learn more in the guide
Subcontractor Control
Subcontracting can protect service during peaks, but it can also create brand and compliance risk. Buyers look for control: screening, audits, pricing discipline, and clear insurance responsibility. They also want to know whether subs are true overflow or a hidden core dependency.
How to prepare
Great Answer
Subs cover 9 to 14% of trips, mainly peak overflow and two special-event accounts. Our core medical and school work stays in-house. Affiliates sign standards, provide COIs (Certificates of Insurance) that meet our limits, and we re-verify quarterly; we also spot-audit vehicle condition and on-time performance. If a partner fails, dispatch follows a replacement protocol, and we credit or charge back based on the agreement.
Okay
We use a few affiliates for overflow and have a general pricing understanding. We can pull COIs and formalize standards for a buyer.
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We text a few people when we are busy. We do not track the volume, and insurance is their problem.
How Rejigg helps: Rejigg helps you disclose subcontracting volume, margins, and standards clearly so buyers can price it as managed overflow. Learn more in the guide
Owner Dependence
They’re evaluating whether dispatch, compliance, client saves, and staffing run through the owner. Owner-heavy operations often lead to lower offers, longer transitions, and earnouts. Buyers want named owners for the day-to-day systems and a realistic handoff plan.
How to prepare
Great Answer
I still own three items: quarterly rate conversations with two facilities, escalations with one broker manager, and fleet replacement decisions. Dispatch, billing, and compliance renewals are owned by named leads with written workflows and shared portal access. If I left for two weeks, the biggest exposure would be timing on rate talks, so we set a calendar, a handoff script, and a backup contact list. I’m offering 60 days of scheduled transition plus on-call escalation support.
Okay
I’m still involved with some key relationships and step in on larger issues, but the team runs most days. We are documenting a handoff plan.
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Nothing works without me. I am the only person who knows dispatch, billing, and the contracts.
How Rejigg helps: Rejigg’s transition guidance helps you document a practical handoff so buyers ask for fewer holdbacks and shorter earnouts. Learn more in the guide
Growth Engine
Buyers want to know whether growth is repeatable through standing orders, renewals, broker portals, or charter pipelines. They also want the real constraint in your market, such as driver availability, ADA units, dispatch bandwidth, or permit limits. A growth plan that includes service protections usually carries more weight than big targets.
How to prepare
Great Answer
About 62% of volume is standing facility and dialysis work booked 3 to 10 days out, 23% is broker portal same or next day, and the rest is seasonal charter and private pay. The main constraint is early-morning driver coverage; we can add about 12% volume without buying vehicles by filling open shifts. Past that, we would add one dispatcher and two wheelchair-accessible vans. We also turn down same-day work when deadhead would exceed our threshold.
Okay
Most work comes from steady relationships plus seasonal and event demand. We can probably grow but have not quantified constraints.
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Demand is unlimited, and we can grow as much as we want. We will add drivers and vehicles when it happens.
How Rejigg helps: Rejigg helps you show service mix, booking patterns, and real constraints so buyers see a credible growth plan. Learn more in the guide
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Our 6-step owner's guide covers everything from deciding to sell through post-sale transition.
What is a passenger transportation company typically worth?
Most passenger transportation businesses sell on a multiple of cash flow. Smaller owner-run fleets are often priced on SDE, while larger operations are priced on EBITDA. Value usually moves with payer stability (facility and school work tends to be steadier than spot charter), dispatch coverage, near-term fleet replacement, claims history, and driver retention. If a buyer sees major capex coming, or insurance volatility, they often price that risk in. You can sanity-check your range with Rejigg’s free valuation calculator and then refine it with your fleet and payer mix details.
How do SBA loans work for buying a passenger transportation business?
SBA 7(a) loans are common for transportation acquisitions, but lenders tend to go deep on safety, insurance, and cash collection. Most lenders ask for three years of tax returns, clean financials, a fleet roster, insurance loss runs, key contracts, and proof that billed trips turn into deposits, such as AR aging and denial trends for brokered or NEMT work. They also look at owner dependence: who runs dispatch and compliance day one. You can model payments and down-payment scenarios with Rejigg’s SBA loan calculator before negotiating price and terms.
Do I need a broker to sell a passenger transportation business?
You do not need a broker, but you do need a controlled process. Brokers often charge 5–10% for buyer outreach, NDAs, and diligence management. If you run it yourself, focus on staged disclosure: share the operating summary first, then release customer names, rate tables, and insurance details only after a buyer is vetted and under NDA. Rejigg gives sellers the core workflow: pre-vetted buyers, digital NDAs, a secure data room for contracts and loss runs, and offer comparison. Start with the finding buyers guide.
How long does it take to sell a passenger transportation company?
Many well-prepared deals close in 3–6 months, but transportation can take longer if broker re-credentialing is required, permits need re-application, or lenders get cautious about claims history. The fastest deals usually have operational diligence ready early: fleet roster and replacement plan, loss runs, key contracts and SLAs, dispatch coverage documentation, and AR and denial reporting for program work. Staged disclosure helps keep momentum. Rejigg supports this by letting you share the overview first and unlock deeper documents only as buyers get serious.
What documents do buyers ask for first (besides financial statements)?
Early requests in passenger transportation usually focus on operational proof. Expect to share a fleet list by vehicle type with mileage and condition, maintenance history or a shop summary, insurance policies and loss runs, key contracts with service level requirements, and a compliance calendar for permits, inspections, and driver credential expirations. Buyers may also ask for on-time performance, cancellations and no-shows, and dispatch coverage, including after-hours. Rejigg’s data room supports this sequence so you can share enough to build trust without sending sensitive files by email.
How should I treat vehicles in the sale—asset sale vs. included in the price?
Most buyers expect the fleet needed to fulfill contracts to be part of the deal, but pricing depends on title status, condition, and whether units are specialty vehicles like wheelchair-accessible vans or cutaways. Buyers also separate asset value from replacement risk, so high mileage can still mean a discount if capex is near-term. Avoid late renegotiation by presenting a fleet schedule with role, mileage, lien or payoff info, and a 12–24-month replacement forecast. Rejigg’s offer comparison dashboard helps you compare bids that treat vehicles, payoffs, and credits differently.
How is working capital handled in transportation deals (AR, payables, fuel cards)?
Working capital is often where transportation deals get tense because cash timing varies by payer. Facilities might pay weekly or net-30, broker or NEMT programs can run slower due to denials, and private pay is usually immediate. Many buyers use a target working capital at close and adjust the purchase price up or down based on actual AR and payables. Fuel cards, maintenance payables, and payroll cycles also matter. Rejigg’s deal tracking helps you compare offers that look similar on price but differ on AR treatment and closing adjustments.
What are typical deal structures—earnouts or seller financing—in passenger transportation?
Earnouts and seller notes show up when buyers see retention or compliance-timing risk. A common example is a holdback until a broker re-credentialing is approved, or until a key facility renews after the sale. Seller financing can also help an SBA buyer bridge a down payment, depending on lender rules. Terms matter as much as price in this industry because routing can change quickly after a service issue. Rejigg’s offer comparison tools help you weigh cash at close, notes, earnouts, and contingencies side by side.
Can I sell if I don’t have long-term contracts?
Yes. Many facility, charter, and school-adjacent relationships run on performance and habit, even when the paperwork is short-term or informal. Buyers still need evidence that volume is stable: renewal history, service metrics like on-time performance and complaints, rate sheets, and a clear explanation of how trips get routed to you. Brokered programs also need a clean ownership-change and re-credentialing plan. Rejigg’s staged diligence flow lets you lead with routing and performance, then share contract PDFs after NDAs.
What happens to licenses, permits, and broker credentials after a sale?
It depends on your state, city, and payer programs, and buyers usually assume change-of-control steps are required. Some permits can transfer; others require re-application, and broker programs often require re-credentialing that can take weeks. Build a simple matrix by market that lists required permits, inspections, renewal dates, transferability, and who owns each portal login. Put it in your data room so diligence does not stall. Rejigg helps you organize and share these items securely during due diligence and closing.
How do buyers think about insurance premium increases at renewal?
Insurance is a major swing factor in passenger transportation, so buyers look hard at loss runs, deductibles, required limits, and premium trend. They also want to know how quickly you can adjust pricing or shift mix when premiums jump, which varies by contract. Operational controls matter too: driver screening, incident reporting, and subcontractor COI verification. If you can show how you handled a recent premium increase, buyers are less likely to discount for fear. Keep loss runs and policies organized in Rejigg’s data room so you control access.
What tax issues come up when selling a transportation company with a fleet?
Fleet-heavy businesses often have large depreciation, which can drive taxable gain and influence how buyers and sellers want to allocate the purchase price between equipment and goodwill. Asset sales and stock sales can land very differently for taxes and liability, and state rules can add sales tax on certain asset transfers. Payroll tax exposure can also come up if worker classification is questioned, especially with heavy subcontracting. Bring your CPA in early and model scenarios before accepting terms. Rejigg’s checklists in negotiate a deal help you surface issues before LOI.
How long should the seller stay on after closing?
Many transitions are 4–12 weeks with a structured handoff, but longer can make sense if key facilities are relationship-driven or if broker re-credentialing is pending. Buyers want specifics: who owns dispatch on day one, who handles 6 a.m. complaint calls, and how driver communication will work. Put it in writing with hours, responsibilities, and escalation rules so expectations stay tight. Rejigg’s transition planning guide helps you scope this clearly.
What should I do to protect confidentiality with drivers, clients, and competitors?
Confidentiality matters more in transportation because rumors can cost you drivers and routing. Use staged disclosure: share high-level summaries early, then release customer names, rate tables, broker portal details, and insurance documentation only after a buyer is vetted and under NDA. Be cautious with site visits until you are close to LOI, since loose talk can travel fast in dispatch and driver circles. Rejigg supports this with pre-vetted buyers, digital NDAs, and document permissions in the data room, which is safer than emailing PDFs around.
What are common closing adjustments or surprises in transportation M&A?
Common surprises include vehicle lien payoffs that were not modeled correctly, working-capital shortfalls from slow-paying brokers, unresolved claims that trigger lender concerns late, and contracts that require consent to assign. Fleet condition also creates late price fights when deferred maintenance shows up during inspection. You can reduce renegotiation risk by disclosing fleet status and replacement needs early, and by keeping a tight diligence list. Rejigg’s due diligence checklist and document tracking help keep these items from surfacing at the finish line.
How do I compare two offers that have different earnouts, seller notes, and timelines?
Compare total value and risk, not headline price. In passenger transportation, the risk is often in the terms: earnouts tied to account retention, on-time performance, or broker credential approvals, and seller notes that assume cash flow stays steady through renewals and insurance changes. Longer timelines can also increase the odds of driver churn or account drift while everyone waits. Break each offer into cash at close, probability-weighted contingencies, and your post-close obligations. Rejigg’s deal tracking and offer comparison dashboard help you line these up side by side.
When is the best time of year to sell a passenger transportation business?
It depends on your mix and your market. School routes often have natural decision points around the academic calendar and contract renewals, while charter and event work can be seasonal, and buyers may want to see peak-season results. For NEMT-heavy businesses, pay attention to payer recertification cycles and scheduled rate or policy changes. Many owners get the best outcome when trailing performance is stable and fleet replacement needs are planned and documented. Rejigg’s materials in prepare to sell your business can help you map timing to these cycles.
How do I get ready for buyer calls without overwhelming them with documents?
Open with a tight 30-minute operator walkthrough: service and payer mix, how you bill and collect, dispatch coverage, fleet by role, driver onboarding timeline, and the top contract requirements. Then stage diligence by releasing deeper items, like loss runs, contract PDFs, detailed AR, and compliance files, once the buyer is serious. This keeps calls focused on how the business runs rather than document hunting. Rejigg is built for staged sharing with NDAs first and controlled data room access after.