Selling a Postal & Courier Services Business

Courier deals usually turn on whether the operation holds together without the owner. Buyers focus on carrier approval, scorecard history, route coverage on bad days, fleet downtime, and the gap between payroll and settlement deposits. They want proof service stays steady when the seller stops jumping in to fix mornings.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Carrier Transfer

Can the contract actually transfer, and what’s the carrier approval path?

Buyers are mapping the critical path to closing: whether the carrier allows assignment, what the station requires, and how long approval takes in your area. They also want to know if the buyer will pass approval based on operator experience, safety record, insurance, capital, and who will run day-to-day.

How to prepare

  • Write the approval steps from intro to final sign-off, with who owns each step and typical timing.
  • Gather carrier requirements: insurance minimums, background checks, operator packet, and onboarding expectations.
  • Note local deal-killers you have seen in your station or region, and how prior transfers went.
  • Define your transition support and what you will do to help the carrier get comfortable.

Great Answer

Yes. Assignment is carrier-approved in this station. The path is: intro to station leadership, buyer submits the operator packet (background, MVR/eligibility items, insurance certs, financial capacity), then an onboarding interview. In our market, approvals usually take 30–60 days, and we already have the full document list and current insurance minimums ready to share under NDA. I can also stay on for a defined transition period if the station asks for it.

Okay

The carrier has to approve the buyer. We can help with the steps, and it usually takes about a month or two, depending on the station.

Gives Pause

We’ll close and hand over the keys. Approval should be fine. I don’t know what they ask for or how long it takes.

How Rejigg helps: Rejigg keeps carrier-approval timing, NDAs, and transfer documents organized so you share the operator packet only with vetted buyers. Learn more in the guide

Financial Readiness

Can you prove cash flow cleanly—and explain add-backs without it turning into a spreadsheet fight?

Buyers and SBA lenders need financials that tie to tax returns and show true earnings after drivers, fuel, repairs, insurance, claims, and admin. They are also checking whether margins are sustainable or inflated by skipped maintenance, underpaid owner labor, or one-time wins.

How to prepare

  • Reconcile P&Ls to tax returns and produce a clean trailing-12 plus a 3-year summary.
  • List add-backs one by one with receipts or statements for each item.
  • Break out fuel, maintenance, insurance, and chargebacks/claims so swings are easy to underwrite.
  • Build a diligence folder with bank statements, payroll reports, fuel cards, and a working-capital snapshot.

Great Answer

We have the last three years plus trailing-12 P&L reconciled to the tax returns, and we can walk from gross settlement to net cash after drivers, fuel, maintenance, insurance, and admin. Add-backs are itemized with support (one-time legal, non-recurring repairs, owner discretionary). We also separated chargebacks/claims and fleet spend so you can see what’s normal versus what spiked.

Okay

We have P&Ls and tax returns and can explain the main add-backs, but some categories still need to be separated.

Gives Pause

The accountant has it somewhere. Profit is what’s left in the bank. Add-backs are whatever I think shouldn’t count.

How Rejigg helps: Rejigg pulls clean financials into a shareable package and stores add-back proof in one place to keep buyers and SBA lenders moving. Learn more in the guide

Scorecard Trend

How does the carrier scorecard work here, and are you ‘green’—or living on waivers?

Scorecards predict penalties, chargebacks, corrective action plans, and, worst case, termination pressure. Buyers want to see trend lines, what caused misses in your station, and whether you have controls a new operator can keep running.

How to prepare

  • Compile at least 6–12 months of scorecards and write down how your station defines each metric.
  • Add notes by month: what went wrong, what you changed, and what the station said on calls.
  • Document how you dispute station-caused issues like misloads, late tender, and missing scans.
  • Summarize penalties and chargebacks and how often they hit.

Great Answer

Here are the last 12 months of scorecards with notes by month. The two pressure metrics are scan compliance and on-time starts. When they slipped, we tightened the morning dispatch checklist and did ride-along refreshers, and the trend recovered within two cycles. For station-caused problems, we document with photos/manifests and escalate through named contacts, which has cut disputed chargebacks.

Okay

We’re in good standing and can share recent scorecards, but we haven’t written up the month-by-month drivers of misses.

Gives Pause

Scorecards aren’t a big deal. We don’t track trends. We deal with it when the station complains.

How Rejigg helps: Rejigg keeps scorecards and buyer Q&A in one NDA-gated place so performance discussions stay clean and searchable. Learn more in the guide

Route Coverage

Can you cover routes without ‘save-the-day’ heroics when a driver no-shows or a truck won’t start?

Buyers want to see a repeatable coverage system: backups, swing capacity, and dispatch authority that does not depend on the owner. In courier work, missed runs show up fast as service failures, chargebacks, and scorecard hits.

How to prepare

  • Map every route to a primary driver and at least one cross-trained backup.
  • Assign dispatch authority to a specific person who can split routes and run rescues.
  • List spare vehicles that can actually run a full day and document the swap process.
  • Write a bad-day playbook with triggers for rescues, late freight, and heavy routes.

Great Answer

Coverage is built into the schedule. Each route has a primary and at least one cross-trained backup, and we run a swing driver on heavier days. Dispatch is handled by our lead, who can split routes, trigger rescues, and communicate with the station without me. We also keep a true spare staged and follow a written swap process, so a breakdown does not automatically become a service failure.

Okay

We usually cover callouts with floaters or by splitting routes, but some decisions still come through me.

Gives Pause

If someone calls out, I jump in or start calling around. We don’t really have backups.

How Rejigg helps: Rejigg’s Owner’s Guide walks you through documenting coverage and dispatch so buyers see a transferable operation. Learn more in the guide

Fleet Reality

What’s the next 18 months of repairs and replacements likely to look like—and what happens when a truck goes down mid-route?

Fleet drives downtime risk and near-term capex. Buyers discount deals when they see a maintenance cliff or “spare” units that cannot keep up with a full route. They also look at shop relationships, typical turnaround time, and lease terms that can create mileage penalties or renewal risk.

How to prepare

  • Build a fleet roster with daily versus backup role, mileage, duty cycle, and known issues.
  • Summarize maintenance history and average annual spend per unit, plus a 12–24-month replacement plan.
  • Document breakdown workflows: towing, rentals, shop contacts, and average time back in service.
  • Clarify ownership and lease terms, including any personally owned vehicles and what happens at closing.

Great Answer

Here’s the fleet roster with daily versus true spare designation and current condition by unit. We run two primary step vans and keep one true spare, and we have a mid-route breakdown plan (swap vehicle plus rescue driver) with two local shops that usually turn repairs around in 24–48 hours. We also mapped the next 12–18 months of replacements with cost ranges and the big items already handled, like tires, brakes, and transmission history, so there’s no surprise capex right after closing.

Okay

We have a fleet list and maintenance records, and we know a couple units may need replacement soon, but the next-steps plan isn’t fully laid out.

Gives Pause

The vans are fine. If one breaks, we figure it out that day.

How Rejigg helps: Rejigg makes it easy to share fleet rosters, maintenance records, and lease documents under NDA so buyers can price downtime and capex faster. Learn more in the guide

Cash Cycle

When do you actually get paid, and what floats you in the meantime—especially in a claims deduction week?

Buyers are sizing working-capital needs and how often the business feels cash-tight even when it is profitable. They want the settlement cadence versus payroll and fuel timing, and how deductions, claims, and seasonal swings change the required cash buffer.

How to prepare

  • Create a calendar showing settlement close, statement date, and deposit date.
  • List weekly outflows by day: payroll, fuel card paydown, repairs, and insurance.
  • Summarize chargebacks and deductions, including the worst weeks and why they happened.
  • Document any line of credit or factoring and when you typically use it.

Great Answer

Our settlement week closes Friday, statements post Monday, and funds land Wednesday. Payroll runs weekly on Friday, and fuel is mostly card-based with weekly paydown, so the pinch is Friday payroll to Wednesday deposit. Deductions are usually manageable, but we tracked the largest deduction weeks and keep a defined cash buffer so operations stay calm when a claim hits the statement.

Okay

We get paid weekly or biweekly, and payroll is weekly. Cash gets tight at times, but we haven’t laid out the timing on a calendar.

Gives Pause

Cash is cash. We’re profitable, so it works out. Deductions happen, and I don’t track them.

How Rejigg helps: Rejigg helps you present settlement timing and working-capital needs clearly so buyers and lenders do not get surprised in diligence. Learn more in the guide

Drivers & Churn

Where do new drivers actually come from in your area, and how long does a seat stay filled?

Buyers are gauging whether staffing is stable in your specific hiring market or whether a single resignation can blow up service. They care about where applicants come from, what disqualifies them (MVR, background, insurance), time-to-fill, and what churn does to claims and scorecards.

How to prepare

  • List recruiting sources and how many hires came from each in the last 6–12 months.
  • Track time-to-fill from posting to seated, plus the top disqualifiers.
  • Write your onboarding plan: ride-alongs, scanning/device training, and route sign-off.
  • Summarize retention tools and the behaviors they target, like attendance and safety.

Great Answer

Most hires come from referrals and two local job boards. Average time from posting to first solo route is 10–14 days after MVR and background clear. The biggest disqualifiers are MVR points and insurance eligibility, so we pre-screen early and keep a small warm bench. We can also show retention by cohort and our training path (ride-alongs, scanning discipline, and 30-day exception tracking) that reduces early claims and service misses.

Okay

We know the main sources and roughly how long hiring takes, but we haven’t tracked it consistently.

Gives Pause

Drivers are hard everywhere. You just keep posting. People quit.

How Rejigg helps: Rejigg prompts the staffing and training metrics buyers expect in courier deals, which helps avoid churn-driven price cuts. Learn more in the guide

Owner Dependence

If you disappeared for two weeks, what would break first?

Buyers are looking for the points where the business still runs through the owner: dispatch decisions, hiring, station escalations, and breakdown swaps. Owner dependence affects valuation, financing, and sometimes carrier approval if the station doubts the bench.

How to prepare

  • List your recurring owner tasks and assign each to a named backup with authority.
  • Write simple SOPs for dispatch, exceptions, rescues, and station communication.
  • Document key contacts and schedule introductions: station, shops, insurance, and payroll.
  • Define post-close support in writing, including hours, duration, and the milestones it covers.

Great Answer

The first weak spots would be station escalation and hiring cadence, so we moved both to our ops lead and admin with scripts, contacts, and weekly routines. Dispatch and vehicle swaps are handled by a lead dispatcher with authority to split routes and trigger rescues. I’m open to a defined transition of about 4–6 weeks focused on station handoff and manager coaching, not daily firefighting.

Okay

A few things still run through me, but I have people who can step in with some guidance.

Gives Pause

It won’t run without me. I handle dispatch, hiring, and the station relationship.

How Rejigg helps: Rejigg helps you package roles, SOPs, and transition terms so buyers see a business that runs without constant owner intervention. Learn more in the guide

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Questions Postal & Courier Services Owners Ask Us

Most courier and contracted delivery businesses price off SDE or EBITDA. Multiples usually move with carrier approval risk, scorecard trend, route density, and whether dispatch and coverage still depend on the owner. Buyers also haircut value for near-term fleet replacements and ugly loss runs because those can wipe out cash flow right after closing. For a starting range based on real transaction data, use the free valuation calculator, then pressure-test it against your capex plan and scorecard history.

Carrier contracts support higher value when renewal history is steady, volume is consistent, standards are predictable, and assignment approval is routine in that station. Value drops when routes are frequently re-bid, dispatch windows change with little notice, equipment requirements tighten, or volume gets cut after scorecard misses. Buyers handle that risk with a lower multiple, approval holdbacks, earnouts, or longer transition support. Be ready to explain how often standards change in your station and how you protect margin when they do.

Often yes, assuming tax returns show consistent earnings, add-backs are well documented, and the carrier will approve a new operator. SBA lenders look hard at carrier concentration, scorecard stability, insurance and claims history, and whether dispatch and coverage can run without the seller. Working capital matters, too, because payroll and fuel usually hit before settlement deposits clear. You can model payments and down payment scenarios with the SBA loan calculator, then tighten your diligence package to reduce lender follow-ups.

If carrier approval gates assignment, the timeline is usually driven by onboarding steps, interviews, insurance certificates, and station scheduling. Many deals see 30–90 days for approval depending on the carrier and market, plus time for diligence and financing. It’s worth mapping the approval sequence before you go to market and building the operator packet early. Rejigg helps you run a structured process with vetted buyers and a secure data room so you do not redo diligence from scratch for each buyer.

No. A broker can help, but many owners mainly need confidentiality, buyer screening, NDAs, and a clean diligence process. Those are the pieces Rejigg covers with pre-vetted buyers, digital NDAs, a built-in data room, and deal tracking. If your situation is complex, like multiple stations, messy books, or a carrier relationship in flux, a specialist broker may still be worth considering. For straightforward routes with solid records, many sellers run the process themselves.

Because approval and performance risk is real, courier deals often include holdbacks until carrier approval and transition milestones are met. Earnouts are also common, usually tied to keeping routes or volume for 60–180 days. Seller notes show up when lenders want more cushion or when the buyer is strong operationally but lighter on cash. These terms can work fine if they are measurable, time-bounded, and tied to items both sides can verify. Rejigg’s offer tools help you compare how much is paid at close versus contingent.

Working capital is a real issue in courier because payroll runs before settlement deposits, and deductions can hit without warning. Many deals are cash-free, debt-free with a working-capital target so the buyer does not walk into a Friday payroll problem on day one. The target should match your actual settlement rhythm, typical deduction weeks, and seasonal overtime. Protect yourself by defining what counts as current assets and liabilities and how the peg is calculated. Rejigg’s diligence checklist helps you lay out the logic cleanly.

Most buyers ask for four sets of documents: financials (tax returns, trailing-12, bank statements, add-back support), carrier materials (agreement, notices, scorecards, approval requirements), operations (route descriptions, staffing model, penalties and chargebacks), and fleet/insurance (vehicle list, maintenance records, titles or leases, policies and loss runs). Getting this organized early helps you keep momentum once an LOI is signed. Rejigg’s data room lets you share documents under NDA and control access by buyer stage.

Confidentiality is fragile in courier because rumors can cause resignations or extra station scrutiny. Most sellers use staged disclosure: market the business without naming the station or carrier, then share identifiers only after an NDA and basic buyer screening. Carrier approval can force earlier station involvement in some markets, so plan your message and timing ahead of time. Rejigg supports staged disclosure with pre-vetted buyers, digital NDAs, and permissioned access to sensitive documents.

Buyers usually want help with the hard-to-transfer parts: station relationships, dispatch cadence, escalation routines, and keeping drivers steady through the change. A good transition plan spells out who gets introduced to whom, what weekly station calls look like, what logins and devices get handed over, and what “done” means. Most deals include 2–8 weeks of structured support, and it can be longer if carrier approval or training takes time. See the transition planning guide.

Vehicle value usually comes down to reliability and replacement timing more than book value. A unit that can’t run a full day, or can’t meet the carrier’s equipment standards, does not protect service or scorecard performance, so buyers discount it heavily. Some deals price vehicles separately in an asset purchase, and others roll the fleet into enterprise value, but adjustments for end-of-life units, deferred maintenance, and lease mileage penalties are common. A clear 12–24-month replacement plan often preserves price better than arguing blue book.

Many courier deals are asset sales because buyers want to limit exposure to old claims, employment issues, and tax liabilities, and carriers sometimes prefer a clean operator onboarding. Sellers may prefer a stock sale for tax reasons, and it can simplify transfer of existing permits and relationships when allowed. The best structure depends on carrier requirements, entity history, and your tax situation. Loop in a CPA and an M&A attorney early so structure does not become a late-stage renegotiation. Rejigg helps keep the process organized while your advisors handle legal and tax work.

Approval risk should be addressed directly in the LOI, including deadlines, cooperation duties, and what happens if approval is delayed or denied. Many deals allow either party to walk away if approval is not granted by a set date, and some deals pivot to an alternate operator the carrier will accept. You can reduce the odds of a denial by screening buyers for relevant operating experience, capital, insurance readiness, and a credible day-to-day manager. Rejigg helps by bringing vetted buyers into the process and keeping approval documents ready in the data room.

Tax outcomes often depend on asset versus stock structure, how equipment is allocated, and depreciation recapture on vehicles. Owner perks run through the business can also create questions in diligence, even if they are legitimate add-backs, so cleaning that up ahead of time can help. State taxes may matter if you operate across state lines or have employees in multiple jurisdictions. Ask your CPA to model after-tax proceeds early so you can negotiate price and allocation with real numbers. Rejigg helps you keep documents and allocations organized for your advisors.

Courier offers can look similar on headline price but carry very different risk. Approval contingencies, holdbacks tied to scorecard performance, working-capital targets, and the buyer’s ability to close with SBA financing often matter more than a small price gap. Compare offers by how much you get at close, what has to happen to get the rest, and what depends on factors you cannot control, like station issues or volume changes. Rejigg’s deal tracking and offer comparison tools line up terms side by side so you are not decoding PDFs.

Non-competes in courier are usually written around the territory served, the station footprint, and a time period that reflects how long it takes the buyer to stabilize drivers and performance. What is reasonable depends on market density and state law, and some states restrict non-competes heavily. Non-solicitation clauses for drivers and station contacts are also common because those relationships affect service quickly. Have an attorney draft language that matches your routes and the carrier reality in your area. For negotiating points, see the deal negotiation guide.

Timing depends on your peak season and how stable staffing and fleet are. Selling right before peak can be tough because buyers do not want to learn routes under maximum pressure, but selling right after peak can show strong trailing performance and give the new owner time to hire before the next surge. Insurance renewal dates, planned fleet replacements, and carrier rebid calendars also change buyer confidence. If approval takes 30–90 days in your station, work backwards from your target close date. Rejigg helps you plan milestones using the preparation guide.

Start with what serious courier buyers need to know without naming the station publicly: route count and type (P&D versus linehaul), service area characteristics, fleet mix, headcount, and coverage approach, settlement cadence, and scorecard trend ranges. Share the carrier name, station, exact zips, and rate sheets only after an NDA and basic buyer qualification. This usually reduces rumor risk while still attracting operators who understand the business. Rejigg is built for staged disclosure with pre-vetted buyers, digital NDAs, and a controlled data room.