Selling a Real Estate Brokerage Services Business

Brokerage deals get practical quickly: will key agents stay, will the broker dollar hold up under the real split and cap math, and can you keep supervising and closing without a licensing or trust-account issue? This page lays out the questions that change price, stall diligence, or stop a deal.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Agent Roster

How many agents are truly active, and how much volume comes from the top 10–25 agents?

Buyers are pricing agent retention risk and revenue concentration. They want proof the brokerage has a dependable base of producing agents, plus a roster that is stable or growing in your MLS footprint, not just a big year from a few names.

How to prepare

  • Build a roster summary: total agents, active producers (≥1 side in 12 months), inactive
  • Show concentration: % of broker dollar/GCI from top 10, top 25, and the middle band
  • Add tenure and cohorts: top-producer tenure and production by join-year

Great Answer

We have 142 agents. 93 closed at least one side in the last 12 months, and 61 closed 3+ sides. The top 10 are 28% of company dollar, the top 25 are 52%, and the 4–12 sides “middle band” produced 31% last year. Eight of our top 10 have been here 3+ years, and producing-agent count is up 11% year over year.

Okay

We can share headcount and top producers, and it feels reasonably diversified. We need about a week to pull a clean tier and tenure breakdown from MLS and our accounting reports.

Gives Pause

We don’t track active versus inactive closely. The top agents do most of the volume, but we haven’t quantified it.

How Rejigg helps: Rejigg’s data room lets you share an NDA-gated roster and concentration schedule so buyers can model retention risk without seeing names too early. Learn more in the guide

Splits & Caps

Walk me through your commission splits, caps, fees, and exceptions. What does the brokerage actually keep per closing?

Buyers are underwriting broker-dollar durability: whether more sides actually produce more profit after caps, fees, royalties, and special deals. They also want to see how often you bend the comp plan for recruiting and retention, and whether those exceptions survive an ownership change.

How to prepare

  • List each comp plan (splits, caps, tiers) and the agent count on each plan
  • Quantify exceptions and show what share of production they represent
  • Build unit economics from GCI to broker dollar, then to margin after overrides and support costs

Great Answer

We have three plans: 80/20 with a $22k cap (41 agents), 70/30 no cap (38 agents), and a team override plan (12 teams). On an average $11,200 commission, broker dollar averages $2,450 after the split, cap timing, franchise royalty, and transaction fees. We then allocate about $620 per side for ops, tech, and E&O (Errors and Omissions) support. Nine agents have exceptions, and they represent 14% of company dollar, with written terms and renewal dates.

Okay

We have standard splits and a cap, plus team overrides. We can walk through it, but we haven’t packaged it into a per-side margin view yet.

Gives Pause

We’re an 80/20 shop. We adjust splits when we need to, and it’s not really documented.

How Rejigg helps: Rejigg helps you present per-side and per-agent economics clearly so buyers aren’t guessing margin from a single revenue line. Learn more in the guide

Compliance & Trust

Who controls the escrow/trust accounts, and how do you keep transaction files compliant without surprises?

Buyers are looking for clean, repeatable controls that keep deals closing and keep regulators out of your office. They want processes they can audit: authority, reconciliations, file reviews, and how you handle disputes, chargebacks, and failed transactions.

How to prepare

  • Document trust account controls: authority, reconciliation cadence, segregation, dispute process
  • Map file review: checkpoints, responsible roles, and escalation paths
  • Summarize policies for commission advances, chargebacks, and fallout transactions

Great Answer

Earnest money is held only where required. Signing authority is limited to the controller and managing broker, and we reconcile monthly with a second-person review. Every file hits compliance at three checkpoints (contract, contingency removal, pre-close), and exceptions are tracked in our transaction system with a weekly audit. We’ve had two E&O claims in three years, and both drove specific checklist updates and mandatory training that we can show.

Okay

We reconcile, and we do compliance review, but parts of it are tribal knowledge. We can document the workflow and provide recent audit samples and checklists.

Gives Pause

Our bookkeeper handles the account, and agents upload what they think is needed. We haven’t had major problems.

How Rejigg helps: Rejigg organizes compliance policies, audit samples, and account-control documentation in a permissioned data room for smoother diligence. Learn more in the guide

Licensing Coverage

Are you the designated broker everywhere, and what has to happen on day one after close?

Buyers need day-one operability: the ability to supervise agents, keep MLS access, and advertise listings legally right after the ownership change. Multi-state operations add timing and structure risk around supervising brokers, renewals, and required notices, and prior disciplinary history can affect lender comfort.

How to prepare

  • Create a license map: states, entities, designated/supervising brokers, renewal dates, notice requirements
  • Disclose complaints or disciplinary actions with outcomes and remediation
  • Write a day-one supervision plan if the current designated broker is leaving

Great Answer

We operate in two states with separate supervising brokers. In State A, the designated broker is the seller, and in State B, it’s our W-2 managing broker who is staying. We have a day-one plan that covers commission notices, MLS and association updates, and advertising review coverage so active listings continue without interruption. There are no open complaints; we had one consent order in 2019 and can show the remediation and our current supervision cadence.

Okay

We’re licensed everywhere we operate, and we’ve handled changes before. We still need to confirm the exact notice steps and timelines with counsel and the commissions.

Gives Pause

Licensing is easy. We’ll just name someone as broker of record after closing.

How Rejigg helps: Rejigg keeps licensing documents, renewal dates, and the day-one supervision plan tied to the deal timeline so buyers can underwrite continuity early. Learn more in the guide

Team Concentration

How much of your production runs through teams, and who owns the brand, database, CRM, and lead flow?

Buyers are checking whether teams function like mini-brokerages that can leave overnight, taking the database and pipeline with them. They also want to understand override economics, who controls lead routing, and whether team agreements give the brokerage enough leverage to keep systems and compliance consistent.

How to prepare

  • Split production by teams versus solo agents and quantify top-team concentration
  • Collect team agreements and summarize departure terms (brand, data, pipeline, fees)
  • Document which systems are brokerage-standard versus team-controlled (CRM, ISA, ops)

Great Answer

Teams represent 46% of sides and 51% of company dollar. Our largest team is 12% of company dollar. Teams sign an addendum that covers brand usage, database export rules, and required use of our transaction management and compliance workflow. The brokerage controls routing for company-generated leads, and teams can run their own spend if they track source and conversion inside the shared CRM.

Okay

We have a few meaningful teams, and they drive a lot of volume. We have some agreements, but we haven’t summarized data and brand ownership or what happens if a team leaves.

Gives Pause

Teams run their own business. If they leave, they leave.

How Rejigg helps: Rejigg lets you present team concentration and key team terms in a buyer-friendly packet so buyers can price the risk accurately. Learn more in the guide

Owner Dependence

If you were absent for 30 days, what breaks first: recruiting, agent discipline, or file compliance?

Buyers are testing whether the brokerage is transferable without the founder’s daily presence. If the owner holds recruiting relationships, handles disputes, or serves as the only compliance backstop, buyers often push for an earnout, a holdback, or a longer transition.

How to prepare

  • Assign key functions to named roles and backups, not the owner
  • Write SOPs for recruiting cadence, onboarding, compliance reviews, and escalations
  • Remove single points of failure through cross-training or targeted hires

Great Answer

If I were gone for 30 days, recruiting momentum would slow first. Compliance and commission processing would still run. Recruiting is owned by our VP of Growth with a weekly cadence, and two managing brokers split file-review coverage using documented SOPs. I handle top-producer escalations, and over the last six months, we’ve introduced those agents to the leadership team they’d work with post-close.

Okay

I’m involved in recruiting and issue resolution, but the team can keep operations moving. We still need to document escalation paths more clearly.

Gives Pause

Nothing would break. I’m just the owner, and everyone knows what to do.

How Rejigg helps: Rejigg’s Owner’s Guide helps you map roles and build a transition plan that shows the brokerage can run without the founder. Learn more in the guide

Back Office Scale

How many transactions per month can your current team handle comfortably, and what breaks at 2x volume?

Buyers want to see that growth won’t create payout delays, missed compliance steps, or onboarding bottlenecks that push agents to other brokerages. Capacity matters most in commission processing, transaction coordination, and file review, where a single overloaded person can create real risk.

How to prepare

  • Quantify throughput: transactions per month per coordinator and compliance reviewer
  • Measure onboarding cycle time from signed ICA to full MLS and system access
  • Track bottlenecks and error rates, and show fixes already in progress

Great Answer

We average 110 sides per month and can handle about 140 without adding headcount. Above that, we would add a second transaction coordinator. Onboarding runs three business days from ICA to MLS and CRM access, and new agents complete a 14-day checklist with manager sign-off. We track errors. Last quarter, we had 7 late-file items out of 1,006 files, and we can show the audit log and corrective actions.

Okay

We’re busy but staying on top of it, and we know where the bottlenecks are. We haven’t measured exact capacity limits or cycle times yet.

Gives Pause

We can handle any volume. We’ll hire if we need to.

How Rejigg helps: Rejigg makes it easy to share org charts, SOPs, and capacity metrics so buyers understand your support model instead of assuming it’s fragile. Learn more in the guide

Claims History

What’s your E&O claims and complaint history, and what changed after the last big incident?

Buyers look for patterns: repeated complaint types, problem offices, weak managers, or sloppy advertising practices. They also want to see a professional response with updated training and supervision, since lenders and attorneys tend to dig in when claims feel unmanaged.

How to prepare

  • Summarize E&O coverage, claims by year, and outcomes, with amounts where you can disclose
  • Track complaint volume and status, plus what you changed as a result
  • Document training, advertising review, and supervision guardrails added after incidents

Great Answer

We carry a $2M/$2M E&O policy. In the last 36 months, we had two claims, one advertising-related and one disclosure dispute, and both closed under our retention with no admission. After the advertising claim, we added pre-publish review for team ads and quarterly compliance training, and complaints dropped from 9 to 3 per year. We can provide anonymized claim summaries and the updated SOPs.

Okay

We’ve had a couple of claims over the years, and nothing stands out. We can pull the details and share our current supervision and training process.

Gives Pause

Nothing to disclose. Claims are just part of real estate.

How Rejigg helps: Rejigg helps you disclose claims in an organized way, with supporting documents and remediation, so diligence stays calm and credible. Learn more in the guide

Lead Sources

What percentage of closings come from sphere, referrals, portals, relocation, and company-generated leads, and who owns each channel?

Buyers want to know which pipelines hold up in a slower market and which ones you can control at the brokerage level. They’ll also look at paid-lead unit economics and whether key channels like relocation accounts, builder relationships, or portal agreements are owned by the company or tied to one person.

How to prepare

  • Break down closed sides by lead source and separate agent-sourced from brokerage-sourced
  • Show paid-lead economics by channel: spend, conversion, cost per closing
  • Document ownership of vendor contracts and relationship holders for relocation, builders, and portals

Great Answer

Last year, our closings were 62% from agents’ spheres and referrals, 18% company-generated internet leads, 12% portal leads we resell to agents, and 8% relocation. Company-lead spend averaged $1,050 per closed side, and the relocation relationships are governed by two contracts owned by the entity. If portal conversion softens, we can shift spend to SEO and PPC, where we’ve tracked stable CAC for nine quarters.

Okay

We have a mix of referrals and some paid sources. We can estimate the mix, but we haven’t tied it cleanly to closed sides and cost per closing.

Gives Pause

Marketing is strong, and leads come from everywhere.

How Rejigg helps: Rejigg helps you present lead-source mix and unit economics to serious buyers while keeping vendor details behind an NDA. Learn more in the guide

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Questions Real Estate Brokerage Services Owners Ask Us

Most brokerages price off durable cash flow (often SDE or EBITDA), then adjust hard for agent retention risk, top-producer concentration, and the real broker-dollar margin after caps, fees, and exceptions. Smaller independents often trade at lower multiples than other service businesses because agents can move their production quickly. To sanity-check a range, use Rejigg’s free valuation calculator, then pressure-test it with your concentration tables, cap timing (how early your top agents cap), and any franchise royalties or above-market leases.

No. A sell-side broker usually earns the fee by sourcing buyers, controlling confidentiality, and running the process. Rejigg covers many of those mechanics with pre-vetted buyers, digital NDAs before access, and a secure data room for your roster summary, comp plans, leases, and compliance documentation. You can track buyer Q&As and compare offers side by side without sending spreadsheets to ten different emails. Start at Rejigg.

Sometimes. SBA lenders can be cautious with brokerages because revenue depends on independent contractors who can leave and because much of the value is goodwill tied to retention. SBA is more likely when cash flow is steady, processes are documented, owner dependence is low, and the deal clearly identifies what transfers (contracts, vendor relationships, leases, IP) versus what needs re-papering. Run scenarios with Rejigg’s SBA loan calculator, then prep lender-ready docs using Prepare to sell your business.

If you’re prepared, you can often reach a signed LOI in 30–90 days. Closing frequently takes longer because designated-broker changes, state notices, franchise approvals (if applicable), lease assignments, and compliance documentation add steps. Financing can add another 45–90+ days for underwriting and lender diligence. Deals move fastest when you start with an NDA-gated packet that includes roster concentration, split and cap economics, the designated-broker plan, trust-account controls, and a claims summary. Rejigg speeds this up with pre-vetted buyers, digital NDAs, and a built-in data room.

Buyers typically ask for three years of P&L statements plus a trailing twelve months. For a brokerage, they also want schedules that explain how GCI turns into broker dollar, including fees, royalties, and pass-through items that can inflate “revenue.” Expect questions on normalized earnings and add-backs, plus clarity on what you spend to retain agents (tech stack, training, transaction support). Rejigg’s QuickBooks integration can pull financials into your data room so buyers can diligence without you rebuilding the same spreadsheets.

Typical add-backs include owner pay above market, personal auto and phone, travel, one-time recruiting campaigns, non-recurring legal fees, and one-time settlements that won’t repeat. It depends on the expense: if it supports agent retention (TC subsidies, CRM licenses, coaching, E&O support), buyers often treat it as required to maintain production. The cleanest approach is to list each add-back, attach proof, and explain what would change operationally if it were removed. Rejigg’s data room lets you tie receipts, payroll reports, and notes to each adjustment.

Earnouts in brokerage deals often tie to retention and production over 12–24 months, such as keeping a certain percentage of top producers, hitting a broker-dollar target, or maintaining agent count by office. They show up when the buyer worries agents will leave after the announcement or after comp plans change. The details matter: definitions (GCI vs. broker dollar), how exceptions are treated, attribution across teams, and true-up timing. Rejigg’s offer comparison dashboard helps you review earnout terms side by side so you can see the risk behind the headline price.

Most buyers ask for a seller non-solicit of agents and staff, and many also ask for a non-compete within a set geography and time period. Enforceability varies by state, and the rules keep changing, so it’s worth getting local counsel involved early. In a brokerage, the practical concern is the seller re-recruiting the roster, pulling teams, or reopening under a new brand using the same relationships. Use Negotiate a deal to pressure-test scope, carve-outs, and transition communications.

Leases may be assigned, subleased, or left in the selling entity, depending on deal structure and landlord consent. Buyers will focus on term remaining, personal guarantees, rent escalations, required signage or remodel clauses, and whether each office is still productive in your market. A long lease with a personal guarantee often reduces price or leads to a holdback until the guarantee is released. Get ahead of it by providing a one-page abstract for each location along with the lease PDFs. Rejigg’s data room keeps those documents organized for buyers.

Many brokerage deals are negotiated cash-free and debt-free, with a working-capital peg that matches how the company actually runs. The right peg depends on commission timing, payable cycles, payroll, and whether you float agent-related items like chargebacks, marketing reimbursements, or transaction fees. Disputes happen when sellers view cash as distributable, but buyers view it as operating float needed to process commissions and keep vendors current. Rejigg’s deal tracker helps you define the peg and document which accounts are included so it doesn’t turn into a last-week fight.

They can take longer. Franchise sales often require franchisor approval, transfer fees, and a review of what agreement terms carry over, including royalty and tech fees that affect broker-dollar margin. Buyers also want to understand territory protections, recruiting support, and any marketing obligations. In some markets, brand recognition helps recruiting and can support a higher-quality agent roster. If you’re franchised, share the franchise agreement, royalty schedule, and transfer process early with serious buyers. Rejigg’s NDA gating helps you control access to those documents.

Taxes depend on your entity type, whether the deal is structured as an asset sale or equity sale, and how the purchase price is allocated between goodwill and other assets. Brokerages often allocate a large share to goodwill, which can be taxed favorably in some situations, but state rules vary, and your facts matter. Also watch for payroll tax exposure, 1099 classification issues, and reserves for open claims that can affect net proceeds. Model after-tax outcomes with your CPA early, then use Due diligence and closing to reduce surprises.

It depends on deal structure and state law. In an equity sale, ICAs may remain with the entity. In an asset sale, you often need assignments or new agreements, and you may need to re-paper MLS, association, or compliance items at the same time. Buyers will review ICA language around fees, commission deductions, advertising rules, data and privacy, and post-termination obligations where enforceable. The communication plan matters: agents want to know what changes on splits, tools, and support, and who will answer questions. Rejigg helps coordinate staged disclosure and document sharing under controlled access.

Most buyers triangulate production using your internal agent-level reports (closed sides and GCI), MLS or board data where available, and accounting or transaction management records that show commission disbursements. They care more about consistency than perfect matching across systems, and they usually start with the top agents and top teams. You can speed diligence by sharing anonymized agent IDs with production bands early, then sharing identities later under NDA and after a credible LOI. Rejigg supports this by gating sensitive schedules and controlling who sees them.

Agent flight, or a credible threat of it, is the most common deal killer. The next is broker-dollar compression once the buyer models caps, exceptions, franchise fees, and pass-through items that looked like revenue. Other late-stage derailers include a weak day-one designated-broker plan, trust-account control gaps, and unresolved complaints or claims that spook lenders. You can reduce these surprises by sharing a buyer-ready packet early and keeping diligence structured. Rejigg’s buyer vetting and data room help keep the process tight and limit tire-kickers.

Confidentiality matters because rumors can trigger agent churn, team instability, and competitor recruiting. A staged approach usually works best: start with non-sensitive metrics like production concentration bands and a high-level economics summary, then share agent identities, team agreements, and detailed financials only after an NDA and buyer vetting. It also helps to plan your internal announcement timing around licensing steps, MLS changes, and the buyer’s retention plan, so the first message feels confident and complete. Rejigg supports staged disclosure with pre-vetted buyers, digital NDAs, and document-level permissions.

Many deals include a 30–180-day transition. The highest-impact work is agent communication, handoffs with top producers and team leaders, and coverage for designated-broker and supervision continuity. If the seller is the face of the brand, a longer transition with scheduled events and joint meetings can help retention, especially in relationship-driven markets. Transition terms should spell out hours, responsibilities, compensation, and success measures like recruiting cadence, retention checkpoints, and who owns escalations. Use Transitioning after the sale to plan it.

In brokerage deals, the cleanest close often beats the highest headline number. Compare the buyer’s retention plan for top agents and teams, whether comp plans change, financing risk and timing, escrows or holdbacks tied to claims or trust accounts, and the working-capital peg. If there’s an earnout, dig into definitions, reporting, and dispute mechanics. Also, confirm the buyer can meet designated-broker and supervision requirements on day one in your states. Rejigg’s offer comparison and deal tracking tools let you line up structure, contingencies, and timelines side by side.