Selling a Recreation Business

Based on patterns from hundreds of real buyer–seller diligence calls on Rejigg, we’ve helped facilitate these deals. These are the questions that move price in recreation deals: seasonality and weather exposure, true capacity, booking-channel reliance, peak-week staffing, and whether the operation is safe, insurable, and properly permitted.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Financials

Can you walk me through the financials in a way that matches how this business actually runs (deposits, gift cards, seasonality, and refunds)?

Recreation businesses can look strong on paper while carrying real obligations because cash often comes in before the guest shows up. Buyers are checking whether your deposits, gift cards, and refunds line up with how you run the calendar and your cancellation rules. If they cannot tie cash timing to actual sessions delivered, they usually slow down and start discounting for risk.

How to prepare

  • Build a monthly roll-forward for deposits, prepaid packages, and gift cards (sold, redeemed, refunded, outstanding)
  • Summarize refunds, credits, chargebacks, and no-shows by month and booking channel
  • Create a month-by-month revenue and margin view with one-line notes on big swings

Great Answer

About 28% of our cash comes in before the experience happens. We track deposits and gift cards separately, and we can show a monthly roll-forward of what was sold, redeemed, and refunded. Refunds average 6–8% in peak months, and weather credits are common because they protect reviews without creating a cash drain.

Okay

We can explain our policies and roughly how often we refund, but we have not put gift cards and deposits into a clean schedule yet.

Gives Pause

We book it as income when it hits the bank and handle refunds case-by-case. We do not really track gift cards or credits.

How Rejigg helps: Rejigg’s secure data room lets you share monthly financials, refund summaries, and gift card and deposit schedules without emailing spreadsheets. Learn more in the guide

Safety & Claims

What’s your safety record, and how do you stay insurable at a price that doesn’t kill the deal?

In recreation, insurance can make or break financing. Buyers want to see a repeatable system: waivers that match the activity, training that actually happens, inspections that are documented, and incident reporting with follow-through. A perfect record can be real, but vague answers usually worry buyers more than a well-explained incident with clear corrective action.

How to prepare

  • Compile insurance history: current coverage, premiums, carriers, and a claims summary with outcomes
  • Document your waiver workflow and storage, including minors and group events
  • Keep inspection logs and an incident log with what changed after each event

Great Answer

We can share our current policy, the last three years of premiums, and a claims summary. Every incident gets logged the same day, and we can show what changed after the two notable events we had, including updated training and new inspection steps. Waivers are digital, stored by date, and tied to each booking.

Okay

We have insurance and waivers, and we can describe our training. Our incident and inspection documentation is not centralized yet.

Gives Pause

We have never had a problem, so we do not keep an incident log. Insurance is whatever our agent renews each year.

How Rejigg helps: Rejigg lets you share waivers, incident summaries, and insurance documents through a permissioned data room so buyers can diligence risk without oversharing. Learn more in the guide

Permits & Lease

Which permits, permissions, concessions, or landlord terms control your ability to operate and expand?

Many recreation operators run on permissions: city permits, park concessions, waterfront access, special use approvals, or strict lease rules. Buyers want to know they can keep operating right after closing, and they want to understand what limits capacity, hours, noise, launch access, or special events. If a permit or concession depends on you personally, buyers will underwrite extra time and closing risk.

How to prepare

  • List every permit, concession, and permission with renewal dates, caps, fees, and key contacts
  • Summarize lease terms and real-world restrictions like noise, parking, hours, signage, and outdoor use
  • Write a simple expansion plan with the approvals needed and a realistic timeline

Great Answer

Here’s a one-page summary of every permit and our concession terms, including guest caps, hours, and the renewal cycle. The lease runs through 2029 with two renewal options, and we’ve documented the landlord’s restrictions around noise and outdoor events. We also mapped what approvals are needed to add two weekend time slots and the city’s typical review timeline.

Okay

We have permits and the lease in a folder and can walk through the basics. We have not summarized caps and renewal steps clearly yet.

Gives Pause

Permits have always been fine, and the landlord is easy. We are not sure what the limits are until the city asks.

How Rejigg helps: Rejigg’s data room keeps permits, concessions, and lease documents organized so buyers can confirm transferability and operating limits early. Learn more in the guide

Owner Dependence

What would break if you stopped answering the phone for two weeks in peak season?

Buyers can live with an involved owner. They worry when you are the person who decides weather calls, approves refunds, smooths over bad experiences, and saves reviews on busy weekends. If the business only stays stable when you personally intervene, buyers price in transition risk and may require a longer post-close commitment.

How to prepare

  • Assign daily and weekly responsibilities to named people, including who makes the go and no-go weather call
  • Document a “normal Saturday” playbook: check-in, waivers, safety brief, reset, and incident handling
  • List the top 10 owner tasks and write a handoff plan with specific training time

Great Answer

If I disappeared for two weeks, the schedule still runs. Our ops lead handles weather calls and guest communication, our booking lead handles refunds inside policy, and we have three staff who can open and close. I still own two corporate planner relationships, and we have a written handoff plan with joint calls over the next 60 days.

Okay

The team can run day-to-day, but I still handle scheduling changes, partner relationships, and the bigger customer issues.

Gives Pause

I’m the only one who can deal with problems. The business works because I’m always available.

How Rejigg helps: Rejigg keeps buyer communication, timelines, and transition expectations in one place so you can define post-close support and avoid last-minute owner-dependence debates. Learn more in the guide

Staff Coverage

How reliable is staffing during peak weeks, and who are the anchors that keep the schedule from collapsing?

Peak-week staffing is where recreation businesses either protect reviews or bleed them. Buyers want to know who can open and close, run safety briefings, deal with gear issues at 7:30 a.m., and handle upset guests when weather or delays hit. They also want to see a real seasonal recruiting plan, not a last-minute scramble.

How to prepare

  • List anchor roles and backups (lead guide, ops lead, maintenance, booking lead)
  • Share your seasonal recruiting timeline, training hours, and standby coverage plan
  • Provide retention proof: pay structure, seasonal return rate, and any incentives

Great Answer

Our anchors are the ops lead, two lead guides, and the maintenance lead, and each role has a trained backup. We start recruiting in February, training runs 12–16 hours per new hire, and our seasonal return rate is 70%+. We keep a standby list for Saturdays and pay a premium for last-minute coverage.

Okay

We staff up for peak season and have a couple strong people. Backups are not fully cross-trained yet.

Gives Pause

We find people when we need them. If someone calls out, we scramble.

How Rejigg helps: Rejigg lets you share an org chart, coverage plan, and seasonal hiring calendar in the data room so buyers can underwrite continuity. Learn more in the guide

Worker Status

Are your guides and instructors truly contractors, or are they treated like employees?

Misclassification shows up a lot in recreation because schedules are fixed, training is mandatory, and safety standards are tightly controlled. Buyers ask who sets the schedule, who supplies equipment, and whether guides can send a substitute because those details drive legal and tax risk. If the reality and the paperwork do not match, buyers expect cleanup costs and possible back-pay exposure.

How to prepare

  • Write down how scheduling, pay, supervision, and standards work in day-to-day reality
  • Standardize agreements and onboarding for guides and instructors
  • If you moved people to payroll, document why and how it changed costs and retention

Great Answer

We can show how scheduling and supervision work, and it matches our agreements. Instructors do not set pricing, and we provide equipment, so they are on payroll. We can show the cost impact and why retention improved, and we do not have anyone treated like staff but paid like a contractor.

Okay

Some people are contractors and some are employees. We think it is fine, but we have not documented the logic clearly.

Gives Pause

They’re contractors because it’s cheaper, but we set their schedule and require them to follow our exact process.

How Rejigg helps: Rejigg helps you package agreements and staffing documentation in one controlled place so buyers can diligence your worker setup without chaos. Learn more in the guide

Booking Channels

Where do bookings come from, and how exposed are you to one channel like Viator, Airbnb Experiences, or a single concierge relationship?

In recreation, channel reliance can hit faster than losing one customer because a platform can change rankings, fees, or policies overnight. Buyers want to know what you control, including direct bookings, repeat guests, and your ability to reach past customers if a marketplace account goes down. They also look closely at commissions and cancellation behavior by channel, since those affect margins in peak season.

How to prepare

  • Break down bookings by channel with fees and cancellations by channel
  • Show direct-booking proof: website conversion, email and SMS list size, and repeat rates
  • Document key partner relationships with more than one contact and a referral history

Great Answer

Over the last 12 months, 46% of bookings were direct, 28% came from Viator, 12% from hotel partners, and the rest from groups and walk-ins. We can show fees and that marketplace cancellations run higher than direct. We collect contact info on every booking, and repeat business comes from birthdays, camps, and annual group traditions.

Okay

We know the main channels, and we are working on growing direct bookings. We have not put channel economics into one clean report yet.

Gives Pause

Most bookings come from one platform, and we do not know the percentages. If it changes, we will just run more ads.

How Rejigg helps: Rejigg’s listing flow and buyer conversations push channel questions early so you can address marketplace exposure before it turns into a late price cut. Learn more in the guide

Capacity & Growth

What is your real capacity ceiling, and what actually constrains growth: time slots, staffing ratios, permits, or equipment?

Buyers want capacity math they can follow. They will ask what sells out first, what sits empty midweek, and what limits you on your busiest days, like guide-to-guest ratios, daylight, dock space, party room turns, or permit caps. When the constraint is clear, growth plans feel real because the buyer can tie them to people, hours, gear, or approvals.

How to prepare

  • Build a weekly capacity map: time slots, max guests, utilization by day, and sell-out points
  • Name the bottleneck and the cost to relieve it (staff, permits, gear, space, hours)
  • List growth levers tied to inventory: peak pricing, new sessions, second shift, add-ons

Great Answer

We can show capacity by slot and day. Saturdays run at 92% utilization in peak months, and weekdays are 45–60%, so the near-term upside is selling weekday inventory and adding one shoulder-season departure. The weekend bottlenecks are guide coverage and our permit cap, and we can walk you through what it takes to expand both.

Okay

We know we’re busy on weekends and slower midweek, and we think we have room to grow. We have not mapped capacity formally yet.

Gives Pause

There’s no real limit. If we market harder, revenue will go up.

How Rejigg helps: Rejigg helps you present capacity and growth as simple inventory math in your materials, which is how serious buyers underwrite upside. Learn more in the guide

Assets & Maintenance

What equipment can fail, what’s safety-critical, and what’s the replacement rhythm over the next 12–24 months?

In recreation, equipment problems create more than repair bills. They can cancel sessions, trigger refunds, and raise safety concerns that show up in insurance renewals. Buyers want to see whether maintenance is documented, whether replacements were pushed off, and whether you rely on one vendor or hard-to-get parts during peak season.

How to prepare

  • Create an asset list with purchase dates, major repairs, and expected replacement timing
  • Share inspection and maintenance logs for safety-critical equipment
  • Flag vendor dependencies and lead times for specialized parts or service

Great Answer

Here’s the full asset list with purchase dates and major repairs. We replace safety-critical soft goods on a schedule, and we can show inspection logs by asset class. Over the next 12–24 months, we expect to replace two engines and refresh padding, and we already have pricing from our service vendor.

Okay

We maintain equipment and can talk through what is older. We have not put replacement timing into a clear 12–24-month plan yet.

Gives Pause

We fix things when they break. We do not track equipment age or inspections.

How Rejigg helps: Rejigg’s data room makes it easy to share equipment lists, maintenance records, and vendor info so buyers do not assume the worst. Learn more in the guide

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Questions Recreation Owners Ask Us

Most recreation businesses sell based on the cash an owner can take home each year, with adjustments for owner expenses that are not required to run the business, like a personal vehicle, one-time repairs, or an above-market owner salary. Value moves a lot with seasonality, marketplace reliance, insurance and claims history, and whether the business runs smoothly on peak weekends without the owner. Start with Rejigg’s free valuation calculator, then tighten the estimate by documenting capacity, staffing coverage, and permits.

Seasonality usually does not stop a deal, but it changes how buyers model risk and cash flow. They will look at month-by-month performance, which costs keep running in the slow months, and what happens during bad-weather weeks when cancellations spike. Sellers who can explain the calendar clearly and show how they flex labor and marketing by month tend to get better terms. Use the preparation guide to build a simple monthly story buyers can trust.

Many owners go to market before peak season so a buyer can watch operations, line up financing, and still capture the strongest months after closing. Selling right after peak can also work because the big months are fresh in the numbers, and cash is typically higher. Either way, you want enough lead time for permits, staff training, and hiring plans. On Rejigg, you can control what buyers see and when through the data room, which helps you start early without dumping everything at once.

No. Brokers typically charge 5–10% of the sale price for packaging the business, finding buyers, and running the process, and you can do that yourself with the right tools. Rejigg gives you vetted buyer access, digital NDAs, a secure data room, direct messaging, and offer tracking so you can run a clean broker-free process. Start by listing, then use the finding buyers guide to shape outreach and buyer conversations.

Often, yes, as long as the business has consistent documented cash flow and books that a lender can follow. For recreation, lenders also care about seasonality, insurance renewal risk, claims history, and whether key permits and the lease can transfer. It helps to model payments early so deal terms fit lender rules. Use the SBA loan calculator before you negotiate price and seller financing.

Expect financial statements and tax returns, plus recreation-specific items that explain risk and continuity. That usually includes permits and concession agreements, the lease, insurance policies and a claims summary, waiver language, incident logs, training materials, and an equipment list with maintenance records. Buyers also want booking channel reports from your reservation system and your refund and cancellation history. Rejigg’s due diligence checklist and built-in data room help you organize this without endless repeat requests.

Confidentiality matters because rumors can trigger staff churn, especially right before peak season. Most sellers use staged disclosure: share high-level performance early, then hold back sensitive items like staff names, partner rates, and detailed operational docs until a buyer is serious. On Rejigg, buyers are pre-vetted and sign NDAs digitally before seeing sensitive materials. You also control access document-by-document in the data room, which helps you avoid accidental over-sharing.

Buyers usually treat unredeemed gift cards and prepaid packages as a liability because the business owes future services. Most deals include a count of outstanding balances as of closing and a clear decision on who keeps the cash and who covers the redemptions after the sale. A clean roll-forward removes a lot of friction. If you are not tracking outstanding balances today, tighten it up before you go to market so buyers do not assume the number is larger than it is.

A working capital adjustment is a closing true-up that makes sure the buyer gets a normal level of day-to-day operating resources, like money owed to you, bills you still need to pay, and prepaid expenses. In recreation, deposits and seasonal swings can make the balances look odd at month-end. Many sellers and buyers set a target based on the same month in prior years. Rejigg’s deal tracking keeps this term visible while you negotiate in the negotiation guide.

Most deals do not price every piece of equipment like an auction. Buyers focus on whether the gear supports safe, reliable operations and what replacements are coming soon because downtime creates cancellations and refunds. A clear asset list with purchase dates, major repairs, and expected 12–24-month replacements usually prevents last-minute price cuts. If you run boats, karts, trampolines, inflatables, or VR rigs, expect buyers to ask about inspection routines and vendor support since it affects insurance and uptime.

Seller financing is common, especially when a buyer wants you invested in a smooth handoff through the next peak season. Earnouts also show up, but they can get messy in recreation because weather, staffing shortages, and channel changes can swing results quickly. If you use an earnout, make the metric simple and define what the buyer can change operationally. Rejigg’s offer comparison dashboard lets you line up price, seller note, earnout triggers, and timelines side-by-side.

Many deals take a few months to find and qualify the right buyer, then another month or two for financing, permits, and diligence. Timing depends on how organized your documents are and whether the buyer needs a loan. Recreation deals can also get delayed by insurance underwriting and seasonal schedules. The fastest lever is readiness: clean financials, permit and lease info, an equipment list, and safety documentation packaged up front. Rejigg’s data room cuts the back-and-forth that usually drags out timelines.

A good transition keeps reviews steady and gives staff confidence through at least one busy stretch. That usually means joint weekend openings, a clear handoff of weather-call and refund decisions, introductions to hotel partners and group planners, and transfer of vendor accounts for maintenance and supplies. If your business is seasonal, train before peak, not during it. Use the transitioning guide to map responsibilities week-by-week.

Buyers often ask for a non-compete so you do not open a competing tour, studio, or venue nearby for a set period. Because recreation businesses are local and reputation-driven, the terms should match the real market: the distance, the timeline, and what counts as competing for your specific category. Overly broad restrictions can be hard to live with, and overly narrow ones do not reassure the buyer. Get the main terms written down early so it does not turn into a closing-week fight.

Taxes depend on how the deal is structured and what you are selling, such as equipment and other assets versus ownership in the company. Recreation operators also sometimes have sales tax exposure and gift card tracking issues that affect the numbers buyers rely on. Because taxes can be one of the biggest drivers of what you actually take home, talk to a tax professional before you accept final terms. Rejigg’s deal tracking makes it easier to compare offers once you know the after-tax impact.

In recreation, contingencies around permit transfer, concession approval, or landlord consent are common because they can determine whether the buyer can operate at all. The key is that the contingency has a clear process, a real timeline, and named responsibility for the work. Sellers close faster when they already have renewal cycles, contact names, and a documented approval path. Keep dates and responsibilities tracked during diligence so they do not drift.

Heavy marketplace reliance is not always a deal-killer, but buyers will price the risk of ranking changes, commission increases, or account disruption during peak season. You protect value by showing a working direct engine: repeat guest campaigns, email and SMS lists, hotel and campground partnerships, and review practices that drive direct search. Bring channel economics, too, like fees and cancellation rates by channel, so you control the story with data instead of guesses.

Start by making the books match how your operation actually works. Separate deposits, gift cards, refunds, and chargebacks, and tag major equipment repairs so buyers can see what was one-time versus ongoing. Add simple month-by-month notes for weather impacts and seasonal swings. If you use QuickBooks, Rejigg’s QuickBooks integration can pull financials into a structured data room so you are not rebuilding everything in spreadsheets. Then, follow the prepare-to-sell guide to prioritize what buyers ask for first.