Selling a Security Technology & Hardware Business

Security tech and hardware deals usually turn on basic, provable operations. Buyers press on job margins, whether RMR survives a handoff, and whether licenses, key people, and vendor programs transfer cleanly on day one. (Better: “Buyers press on job margins and on whether RMR survives a handoff and whether licenses, key people, and vendor programs transfer cleanly on day one.”)

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Licensing Transfer

Can the buyer legally and practically keep doing the work on day one, and which licenses matter in each jurisdiction?

Buyers are checking whether crews can keep installing and servicing systems immediately after close. If the qualifying agent is the owner or one key employee, revenue can stall while the buyer gets a replacement approved, even if customers want to stay. That risk often drives longer transitions, holdbacks, or delayed closes.

How to prepare

  • Map every state, city, and AHJ to the exact license or permit required and renewal dates
  • List each qualifier, their employment status, and the backup plan if they leave
  • Document customer credentialing needs like badging, background checks, and insurance endorsements
  • Write a day-one plan covering re-filings, notice requirements, and what can continue during the gap

Great Answer

We operate in 3 states and 11 municipalities. This one-page matrix shows each license, renewal date, and the named qualifier. Two W-2 leaders qualify the core jurisdictions that represent 84% of revenue; I’m only the qualifier in one city at 6% of revenue. We confirmed the buyer can add their qualifier within 30 days, and our transition plan keeps work covered during that window.

Okay

We’re licensed everywhere we work, and we can pull the renewal dates and documentation. We believe the buyer can keep operating, but we haven’t fully mapped out the qualifier bench and replacement timing yet.

Gives Pause

All the licenses are in my name, and I’m leaving at close. We’ll figure out the licensing after the sale.

How Rejigg helps: Rejigg’s data room lets you share a jurisdiction-by-jurisdiction license and qualifier map so buyers can underwrite transferability early. Learn more in the guide

RMR Durability

What happens to monitoring and service revenue when ownership changes, and what can actually cancel?

Buyers want to see whether recurring revenue is backed by assignable contracts and consistent service, not personal relationships and handshake promises. They also look at security-specific churn drivers like false alarms, response times, property manager turnover, and forced platform changes. Strong RMR supports higher multiples, while shaky RMR often pushes the deal toward earnouts.

How to prepare

  • Break down monthly billing by type: monitoring, maintenance, managed access, hosted video, cellular, and other recurring items
  • Summarize contract terms: assignability, remaining term, notice windows, termination penalties, and central station or dealer constraints
  • Calculate churn and tag cancellations by reason, including false alarms, service issues, property sales, and platform swaps
  • Document how you handle cellular and SaaS price increases, including pass-through language and repricing cadence

Great Answer

RMR is $182k/month: 41% monitoring, 26% service agreements, 21% hosted video and storage, and 12% managed access and cellular. The weighted average remaining term is 22 months, 93% is explicitly assignable, and our central station accounts are in our name with no change-of-control penalty. Attrition is 6.8% annualized over the last 12 months, and we track cancellation reasons; false-alarm friction is under 0.5% because we run a training and call-list update workflow.

Okay

We have meaningful RMR across monitoring and service agreements, and customers usually stay. We can pull contract language and churn, but it isn’t packaged in a buyer-ready format yet.

Gives Pause

RMR is sticky. People don’t cancel security, and most agreements are in emails anyway.

How Rejigg helps: Rejigg helps you present RMR the way buyers diligence it by storing contract samples and a clean RMR breakdown in one place. Learn more in the guide

Job Margins

Are your install margins repeatable, and can you show gross margin by job type with evidence?

Security installs can look profitable until you account for programming, commissioning, rework, and unbilled change orders. Buyers want proof that margin comes from process and job selection, not from a few lucky projects or end-of-quarter vendor rebates. Clear job-type margin ranges reduce retrades when diligence gets into job costing.

How to prepare

  • Segment install work into 4–8 job types with typical margin ranges
  • Produce closed-job reporting showing estimated vs actual labor hours, material variance, and change orders
  • Document your weekly open-job review cadence and how you catch margin drift early
  • Write clear change-order rules with triggers, approvals, and billing timeline

Great Answer

We track margin by job category: access retrofits run 34–42% gross margin, camera refreshes 28–36%, and new construction averages 22–28% due to GC terms. Here are 52 closed jobs with bid vs actual hours; most misses came from unscoped programming time, which we fixed with a standard line item and a commissioning checklist. Change orders average 9% of install revenue, and 96% are signed before work proceeds.

Okay

We know which job types make money and why, but we haven’t pulled a clean bid-versus-actual report across closed jobs. We review problem jobs, just not in a consistent report.

Gives Pause

Margins are pretty similar on most work. We don’t track labor versus estimate.

How Rejigg helps: Rejigg makes it easy to share job-type margin ranges and a closed-job margin file so buyers can see what drives profitability. Learn more in the guide

Backlog Quality

How much of your backlog is signed, scheduled, and buildable, and how does it map to crew capacity?

Buyers discount backlog that is verbal, unfunded, stuck in submittals, or impossible to staff with your current tech bench. They care about near-term cash flow and whether backlog converts without overtime, reschedules, and margin bleed. A backlog view tied to skills and calendar capacity signals a controlled operation.

How to prepare

  • List backlog with stage, planned start and finish, and blockers like parts, access windows, and permits
  • Assign backlog to specific PMs and tech leads, including skill requirements like programming or certifications
  • Flag concentration risk tied to one GC, property manager, or bid calendar
  • Document long-lead SKUs and your approved alternates and customer sign-off process

Great Answer

Backlog is $1.9M: $1.5M is signed and released, $280k is awarded pending submittal approval, and $120k is verbal, which we exclude from forecasts. This schedule ties to crews; two access-control cutovers require our three certified programmers, and we’ve blocked their weeks already. We track long-lead items, too. Two specified camera models are running 10–12 weeks, so we keep approved alternates and customer sign-off templates ready.

Okay

We have solid backlog, and most of it is signed, but it isn’t organized by stage and staffing. We can pull it from our project system.

Gives Pause

Backlog is what’s in the pipeline. If we win it, we’ll staff it.

How Rejigg helps: Rejigg lets you share a stage-and-capacity backlog report securely so buyers can underwrite execution risk without endless follow-ups. Learn more in the guide

Service Operations

Walk me through a service call from dispatch to invoice, and what does ticket aging look like?

Service performance protects RMR and future upgrade revenue, especially when sites have access-control permissions, camera storage issues, or network changes. Buyers use ticket aging, callback rates, and ticket notes to judge whether the service department is under control. A tight workflow also reduces owner dependency and improves retention after close.

How to prepare

  • Export ticket aging and response metrics, and tag older tickets with documented reasons
  • Document triage rules, on-call rotation, and escalation paths
  • Standardize service-to-invoice steps, including required notes, parts usage, approvals, and billing cadence
  • Track callbacks and warranty work separately from billable service

Great Answer

Dispatch logs and classifies the call, then assigns based on site history and tech skill. After-hours escalations go to a rotating on-call lead, not to me. The median time to first response is 38 minutes, and 90% of tickets close within 5 business days; older tickets are usually waiting on parts or customer access and always have notes and an owner. Techs cannot close a ticket without labor time, parts, and root-cause notes, and invoices go out twice a week.

Okay

We use a ticketing system and have a service coordinator, and we try to bill consistently. We can export ticket aging, but we don’t review it as a standard KPI set today.

Gives Pause

Service is mostly calls and texts. Tickets and billing depend on what people remember.

How Rejigg helps: Rejigg helps you store ticket-aging exports, service workflows, and sample invoices so buyers can diligence service execution quickly. Learn more in the guide

Vendor Dependence

Which platforms do you install, and how exposed are you to one manufacturer, one distributor, or one dealer credential?

Buyers look for concentration risk in manufacturer lines and distributor credit, plus exposure to dealer program changes, backorders, and pricing shifts. Standardizing on a platform can help margins and training, but only if you have real alternates and enough certified staff to deliver them. They also want to understand how rebates, deal registration, and quarter-end programs affect reported gross margin.

How to prepare

  • Break down revenue by manufacturer and platform across access, video, intrusion, and intercom, plus distributor mix
  • Document employee certifications by platform with renewal dates
  • Summarize rebate and deal registration programs and how you account for them
  • Write a substitution policy for long-lead items with customer approval templates and training coverage

Great Answer

Our top ecosystem is 52% of install revenue because we standardized our commissioning playbook, and we maintain two trained alternatives for access and VMS with stocked spares for emergency swaps. Five employees hold the key certifications, and we track renewal dates. Rebates average 1.8% of COGS, and we model them separately so monthly job margin is not overstated.

Okay

We lean on one main platform, but we can install others when needed. Certifications exist, but we need to centralize them and show coverage by tech.

Gives Pause

We’re basically a dealer for one line. If they change terms, we’ll figure it out.

How Rejigg helps: Rejigg lets you show platform mix, certifications, and vendor terms in one place so buyers can size vendor risk accurately. Learn more in the guide

Key Staff Risk

Can the operation keep running without your top technicians, and who covers complex programming tomorrow?

Buyers want to see bench strength for programming, commissioning, and high-stakes troubleshooting that touches customer networks and permissions. When knowledge lives with one person, service slows down, callbacks rise, and RMR churn can follow. This often affects retention packages, seller transition length, and deal structure.

How to prepare

  • List single points of failure and assign named backups for each critical function
  • Standardize documentation updates after every change, including as-builts, network settings, device lists, and password management
  • Create ride-along and escalation workflows that teach junior techs complex sites
  • Prepare retention plans for key staff, including pay, schedule, on-call fairness, and growth path

Great Answer

We have three people who can program and commission our core platforms, and complex sites have current documentation in a shared repository with access controls. Junior techs ride along on cutovers, and our escalation tree does not depend on one person’s phone. We also have a written retention plan for lead techs, and two of our top four technicians have been here for more than six years.

Okay

We have a couple strong senior techs, and we expect them to stay, but we need to tighten documentation and cross-training. We’re building backups, but it’s not complete yet.

Gives Pause

If our top tech left, we’d be in trouble. He knows the sites and has the passwords.

How Rejigg helps: Rejigg’s Owner’s Guide helps you build a real transition and retention plan that buyers can underwrite. Learn more in the guide

Controls & Closeout

Can you show real controls like job costing, inventory discipline, and closeout, using one job from quote to final payment?

Buyers look for proof that you can manage labor hours, material usage, and cash collection without surprises. In security integration, weak closeout creates long-tail pain: missing as-builts, untracked serials, and incomplete commissioning turn into expensive future service calls. Strong controls usually show up as steadier margins and faster collections.

How to prepare

  • Document a quote-to-closeout workflow, including commissioning, as-builts, punch lists, and billing milestones
  • Export job-costing reports and review them on a fixed cadence
  • Create an inventory and RMA process with serial tracking and obsolete-stock reviews
  • Standardize closeout packages to avoid delayed payment

Great Answer

Here’s a recent access-control retrofit with the estimate, parts list, labor units, change orders, weekly job review notes, commissioning checklist, as-builts, and the closeout package we used to collect final payment. We track serials for warranty and RMA, and we reconcile parts issued versus returned on every job. Inventory aged over 180 days is under 2% of annual COGS because we review obsolete items quarterly and avoid stocking dead models.

Okay

We close jobs out, and we track materials, but the process varies by PM. Job costing exists, but we don’t review it consistently enough yet.

Gives Pause

Once it’s working, we move on. Inventory is whatever is on the shelf.

How Rejigg helps: Rejigg’s data room helps you share one end-to-end job file as proof of controls, which cuts diligence friction. Learn more in the guide

Customer Channels

After an install, who owns the relationship, and how does new work actually enter the company?

Buyers want to know whether growth comes from channels you can repeat and control. GC work can feed installs, but many markets see margin pressure if you never own the end-user relationship for service, upgrades, and renewals. Channel mix also helps buyers understand concentration risk and where the next $1M of revenue realistically comes from.

How to prepare

  • Break down revenue and new jobs by source, including GCs, property managers, IT referrals, manufacturer leads, inbound, and installed-base upgrades
  • List top referral partners and note whether the relationship depends on one person
  • Document who signs service agreements and who initiates service calls post-install
  • Show examples of upgrades and refresh projects sold into the installed base

Great Answer

New work is 38% property managers, 27% repeat GCs, 21% installed-base upgrades, and 14% inbound and referrals, and we track it in the CRM. On GC jobs, we push hard for an end-user handoff; 82% of those sites convert to a service agreement within 60 days because we set expectations during turnover. The service manager, not me, owns renewals and escalations.

Okay

Most work comes from a few strong relationships and repeat customers. We know the channels qualitatively, but we don’t track them consistently.

Gives Pause

We don’t track lead sources. The GC usually owns the relationship.

How Rejigg helps: Rejigg helps you match your channel mix to the right buyer type and communicate it directly, without broker gating. Learn more in the guide

Financial Readiness

Do your financials stand on their own, with clean books, documented add-backs, and support for RMR, job mix, and working-capital swings?

Buyers and lenders need earnings they can reconcile to projects, service, and RMR billing. They also model working capital, since integrators often pre-buy hardware, carry AR, and deal with pay-when-paid terms. Messy financials and unsupported add-backs commonly lead to retrades, slower financing, or a failed close.

How to prepare

  • Prepare 24–36 months of monthly P&Ls and balance sheets, plus a documented add-backs schedule
  • Separate revenue and COGS for installs, service, monitoring and managed services, and hardware resale where possible
  • Build a simple WIP (Work in Progress), backlog, and deferred revenue summary that ties to billing and cash timing
  • Organize lender-ready documents: tax returns, AR and AP aging, inventory, debt schedules, and customer concentration

Great Answer

We have 36 months of monthly financials, tax returns, and a documented add-backs schedule with receipts and payroll detail. Revenue and gross margin are separated into installs, service, and RMR, so you can see why cash moves when we pre-buy hardware. AR and AP aging and inventory reconciliations are current, and our WIP and backlog summary ties to billing milestones so working capital is predictable.

Okay

Our books are accurate, our accountant can provide statements, and the add-backs are real but not fully documented yet. We still need cleanup to split installs, service, and monitoring cleanly.

Gives Pause

The P&L doesn’t reflect how the business works. We’ll explain it in diligence, and add-backs are flexible.

How Rejigg helps: Rejigg can import your QuickBooks financials and organize them in a secure data room so buyers and lenders can diligence cleanly. Learn more in the guide

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Questions Security Technology & Hardware Owners Ask Us

Most security integrators sell on a multiple of cash flow (usually SDE or EBITDA), and price moves with what buyers can prove and finance. Durable, contract-backed RMR, consistent gross margin by job type, and a workable license and qualifier bench usually support stronger valuations. Heavy project mix, GC dependence, thin tech bench, or weak service metrics often pull multiples down. Start with Rejigg’s free valuation calculator, then sanity-check the result against RMR assignability, churn, and job-costing proof.

No, although it depends on how complex your deal is and how comfortable you are running a process. Brokers often charge 5–10% and mainly provide buyer outreach, NDAs, and process management. In security integration, buyers usually want operational evidence early, like licensing maps, ticket aging, backlog by stage, and RMR contract terms, so a buyer-ready data room matters more than a glossy deck. Rejigg provides pre-vetted buyers, digital NDAs, secure document sharing, and offer tracking. Start with the preparation guide.

Often yes, especially when cash flow is documented and RMR is contractual and assignable. SBA lenders tend to scrutinize customer concentration, margin stability, and license or qualifying-agent transfer because a licensing gap can stop revenue. They also focus on working capital needs created by hardware buys and AR timing on project work. Use Rejigg’s SBA loan calculator to model payments, then be ready with clean financials, RMR detail, and a transition plan.

Working capital is often a real negotiation point because integrators can front hardware, carry AR for 45–90 days, and wait on payment until commissioning or closeout. Most buyers expect a “normal” level of net working capital at close, then true-up after closing based on the target definition. If AR is bloated or AP is stretched, expect a price adjustment. Build a monthly working-capital trend and tie it to backlog and WIP so buyers can see the pattern. Rejigg’s deal tracking helps you compare offers with different working-capital targets.

Earnouts show up when buyers worry about RMR retention, service performance, or project margin volatility on backlog. Common earnout metrics in security include RMR retained at 6–12 months, gross margin on converted backlog, or new bookings from specific channels like property managers or GCs. Definitions matter. You should spell out how property sales, service credits, and central station pass-throughs affect “RMR.” If you accept an earnout, negotiate measurement rules, reporting rights, and operating control. Rejigg’s offer comparison helps you weigh earnout-heavy terms against higher cash at close.

Buyers usually start with financials, then ask quickly for operational proof. Expect requests for job-level margin history (bid vs actual labor), backlog by stage (signed, released, buildable), RMR detail by service type with contract terms, service ticket aging metrics, and a license and credential map by jurisdiction. Many will also ask about vendor programs like dealer tiers, rebates, and distributor credit terms. Rejigg’s data room is built for this upload-once workflow, with controlled access under NDA. See the due diligence checklist.

Many deals close in 3–6 months, but timing depends on licensing, customer consent requirements, and how clean your backlog, WIP, and RMR documentation is. Deals slow down when buyers cannot confirm qualifier transfer, assignability, or service performance without weeks of back-and-forth. The fastest processes happen when the seller can answer early questions with exports and documents, including ticket aging, backlog stages, and contract samples. Rejigg helps by pre-vetting buyers, handling NDAs digitally, and centralizing diligence in one data room. If timing is tight, start prep 30–60 days before listing.

Tax impact depends on whether you do an asset sale or stock sale and how the purchase price is allocated across goodwill, equipment, software or IP, and non-compete. In security integration, allocation can matter because vehicles, tools, and inventory may be treated differently than customer relationships and RMR. Buyers often prefer asset deals to limit legacy liability, especially when monitoring contracts, central station relationships, or dealer agreements are involved. Talk to a tax advisor early and model after-tax proceeds across a few structures. Rejigg’s deal tracking helps you compare offers by estimated net proceeds.

Most buyers treat vans, tools, ladders, testers, and IT gear as part of normal operations and value the business mainly on cash flow. Large fleets or specialized equipment may be valued separately or used in purchase-price allocation. In diligence, the bigger issue is proof: condition, titles versus leases, and whether the equipment list matches what is actually on hand. Build a list of vehicles and major gear with VINs, lease terms, and maintenance history. Store it in Rejigg’s data room so buyers do not assume the worst and discount the price.

Sometimes, depending on how separable your accounts are. Buyers will look at who holds the central station relationship, whether contracts allow assignment, how billing and collections are handled, and whether service obligations are bundled into the monitoring promise. A common friction point is operational entanglement: if truck rolls, inspections, or access-control programming are required to keep cancellations down, the buyer may require a service agreement or transition services. Rejigg’s buyer marketplace can help you find monitoring-focused buyers while keeping carve-out terms and diligence organized.

Strategic integrators often pay up when your geography and platform stack fit their operations because they can gain dispatch density, improve vendor pricing tiers, and share programming and commissioning talent. Financial buyers usually focus on management depth, reporting, durable RMR, and repeatable job costing. Both will care about licensing transfer and key technician retention, especially for access control and networked video. Rejigg’s buyer vetting and direct messaging make it easier to run parallel conversations and compare offers on structure and certainty. Start with finding buyers.

It depends on assignment clauses and the customer environment. Many service agreements and monitoring contracts allow assignment with notice, but some require consent, especially in government, healthcare, education, and other secured facilities. Buyers also look for change-of-control triggers in vendor and dealer agreements, including central station, VMS licensing, access-control software, and cellular programs. Before you go to market, summarize assignability and notice requirements by contract group, and upload representative agreements to Rejigg’s data room under NDA so buyers can diligence without overreaching on price.

Non-competes usually restrict the seller from competing in a defined geography and service scope for a set period, and they are often paired with a transition services agreement (TSA). In security, TSAs commonly cover qualifier continuity, customer introductions to key property managers or GCs, and support for complex cutovers where site knowledge and programming history matter. The details vary by market and buyer type. Negotiate clear hours, responsibilities, response expectations, and what is included versus billable. Use Rejigg’s transition planning guide to structure it.

Confidentiality is especially sensitive in security because customer site lists, system details, and vendor pricing can create real harm if they leak. Most sellers use staged disclosure: share high-level financials and mix first, then release customer names, site details, and vendor terms only after the buyer is qualified, under NDA, and far enough into diligence. Some deals also use redacted contract samples until later. Rejigg supports this with pre-vetted buyers, digital NDAs, and a permissioned data room where you control who sees each file and when.

Deals most often break when the basics do not hold up under proof. Common issues include qualifier transfer that does not work on the buyer’s timeline, RMR that is less assignable or more cancellable than represented, job margins that cannot be supported with job-level costing, or service operations with old tickets and unbilled labor. Vendor risk can also surface late, such as dealer status that cannot transfer or distributor credit constraints. You can avoid many of these by organizing the evidence early in one diligence package. See due diligence and closing.

Yes, because clean books reduce retrades and make SBA and conventional financing easier. Security buyers typically want installs, service, and monitoring or managed services separated, with add-backs supported by payroll detail and receipts. They will also look closely at how you treat hardware purchases, inventory, and project billing and closeout since those drive working capital. Rejigg’s QuickBooks integration can pull financial data into a buyer-ready data room so you spend less time rebuilding spreadsheets and more time answering operational diligence questions with proof.

Yes, as long as the lumpiness is explainable and the margins are consistent. Buyers usually accept project-heavy integrators when job gross margin holds by job type, backlog is signed and buildable, and working-capital swings are predictable given hardware buys, AR timing, and pay-when-paid terms. A real service and RMR base helps, especially when service metrics are controlled. Bring closed-job margin history, backlog stages, and billing cadence so the buyer can model cash. Rejigg helps you package those artifacts and compare offers that price project volatility differently.

Compare offers on risk and certainty, not just the headline price. In security deals, you usually want to line up cash at close, seller note terms, earnout triggers (often tied to RMR retention), working-capital targets and true-ups, and any holdbacks tied to licensing or customer consent. Also, evaluate operational fit, including platform overlap and technician bench, because that can drive churn and affect earnouts. Rejigg’s offer dashboard lets you compare terms side-by-side so you can pick the best risk-adjusted outcome. See negotiate a deal.