Selling a Telecommunications Business

Built from hundreds of real buyer-seller diligence conversations we’ve helped facilitate on Rejigg. This is the telecom stuff that moves price: carrier and prime-allocation risk, scorecards, closeout-to-cash timing, chargebacks, crew control, and safety eligibility.

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What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Program Risk

Is your revenue tied to a carrier program, a prime, or your own customer relationships?

Buyers are trying to predict what happens to your ticket volume when a carrier rebids a market, a prime rotates vendors, or a program manager tightens the rules. They want to know who can throttle work without ever “terminating” you, and how fast you feel it in the portal. When you can explain the chain clearly (who dispatches, who approves, who pays), buyers get a lot more comfortable.

How to prepare

  • Break down revenue by carrier program, prime, market, and scope category for the last 24 months
  • Write down how allocation works today, and what causes volume to rise or fall
  • Summarize past territory or scope changes, and the impact on volume and margin

Great Answer

About 62% of revenue is one carrier program through two primes, and 38% is split across three other programs. Allocation is scorecard-driven with a weekly review and a dispatch waterfall, so when our QA pass rate improved, volume stepped up within about 6 weeks. We had a territory rebalance in 2024. Volume dipped 18% for two months, then recovered after we added a dedicated closeout reviewer, and reject rates dropped.

Okay

Most of our work runs through a prime on one carrier program, and we’ve mostly kept our territory. We know what typically changes allocation, but we haven’t laid it out cleanly by market and program yet.

Gives Pause

Our customer is the prime, and we’ve never had a problem. Work just shows up in the portal, and we do it.

How Rejigg helps: Rejigg lets you share program-by-program revenue, allocation history, and operating rules in one secure listing so vetted buyers can price program risk quickly. Learn more in the guide

Scorecards

What do your SLA scorecards and audit results look like over time?

Scorecards drive allocation and penalties, and the trend matters more than any single month. Buyers ask for the actual scorecards and audit results because a summary can hide a slow slide. A “yellow but improving” story can hold up if you can show what changed in the field, and when it started working.

How to prepare

  • Collect the last 12–24 months of scorecards and audit results by program
  • Write a one-page summary of what happens when you miss a metric in each program
  • Link scorecard changes to specific operating changes you made

Great Answer

Here are the last 18 months of scorecards by program. On-time completion has stayed green, and photo compliance went from 91% to 98% after we added field spot-checks and a closeout checklist crews follow on every job. When we miss a metric, the prime issues a corrective action and can slow tickets for 2–4 weeks until retraining is completed and documented.

Okay

We’re usually green, and we can pull the scorecards. We know which metrics are most sensitive, but we haven’t put the trend and the fixes in one place yet.

Gives Pause

We don’t really look at scorecards. The carrier changes those numbers all the time anyway.

How Rejigg helps: Upload scorecards and audit docs to Rejigg’s secure data room, and control access so you’re not sending sensitive program files over email. Learn more in the guide

Closeout Cash

How does money move from the portal to your bank account—where are the delays?

In telecom, cash follows acceptance gates in the portal, not the day you finish the work. Buyers want to see whether completed jobs reliably turn into accepted closeouts, approved billing, and paid cash, or whether work gets stuck in rejects and disputes. This drives valuation, and how much cash a buyer needs to fund payroll and materials after closing.

How to prepare

  • Map your portal-to-cash timeline by program from completion through payment
  • Track rejection reasons and average days to clear them
  • Run a weekly stuck-jobs report, and assign one person to own the queue

Great Answer

For Program A, we average 6 days from completion to submission, 9 days to acceptance, and payment lands 35–45 days after acceptance. The top reject reasons are missing photos, wrong coding, and failed test-result uploads. We clear 80% of rejects in under 7 days because a dedicated closeout coordinator works the queue daily. Here’s our stuck-jobs report and three months of cycle-time trending.

Okay

We understand approvals drive cash, and can explain the flow. We’re tracking rejects more consistently now, but we don’t have clean cycle-time reporting for every program yet.

Gives Pause

They just pay slow. It’s telecom. Nothing you can do.

How Rejigg helps: Rejigg’s data room lets you show portal-to-cash reports and timelines clearly, which reduces holdbacks and working-capital surprises. Learn more in the guide

Chargebacks

How do chargebacks happen here, and how often do you win disputes?

Chargebacks are common in telecom, but buyers want to know if they’re controlled, measurable, and improving. They’re looking for margin leakage that shows up months later through rework, credits, and backcharges. A real dispute process with a tracked win rate usually means you have documentation discipline and leverage with the prime.

How to prepare

  • Calculate chargebacks and rework as a percent of revenue by program, and by crew or subcontractor
  • List the top three root causes, and the specific fix you put in place for each
  • Document your dispute process, including who files, and what evidence you attach

Great Answer

Chargebacks were 1.6% of program revenue over the last 12 months, down from 3.1% after we tightened photo standards and added supervisor sign-off on restoration closeouts. The main causes are missed SLA windows, incomplete closeout packages, and plant damage. We dispute about 70% of chargebacks, and win 55% because every dispute includes timestamped photos, test results, and portal history.

Okay

We see chargebacks, and we usually know why they happened. We can pull examples and talk through our process, but we haven’t summarized win rate and trends cleanly yet.

Gives Pause

Chargebacks are just part of the industry. We don’t track them by program or crew.

How Rejigg helps: Keep chargeback logs, disputes, and trend summaries in Rejigg’s data room so buyers can quantify the risk instead of guessing. Learn more in the guide

Margins

Are you paid on schedule-of-rates, fixed bid, or T&M (Time and Materials)—and where do margins get squeezed?

Your pricing model tells buyers where margin gets lost in telecom work: non-payable steps, scope creep, make-ready delays, restoration callbacks, and extra truck rolls. They want to see profitability by program, scope, and geography because rules and standards vary by market. If margin depends on one person’s head knowledge, buyers assume it fades after the sale.

How to prepare

  • Break down gross margin by program, scope type, and geography where possible
  • List common non-payable tasks, and the checkpoints you use to avoid giveaways
  • Write down your extra-work documentation rules crews follow before submitting closeouts

Great Answer

We’re 75% schedule-of-rates and 25% fixed-price builds. Best margins are aerial and drops in Market 2, and the tightest work is underground restoration in two municipalities with stricter standards and more callbacks. We protect margin with supervisor approval for scope changes and a closeout checklist that makes sure extra work is coded and documented before submission.

Okay

We know which scopes make money and which ones are tighter. We can explain the main margin squeezes, but we still need cleaner reporting by market and program.

Gives Pause

Our margins are fine overall. It all averages out across jobs.

How Rejigg helps: Rejigg helps you present scope-level margins alongside the proof buyers look for, like closeout rules and QA enforcement. Learn more in the guide

Owner Dependence

Who actually controls scheduling, dispatch, and field quality—and how is it enforced?

Telecom buyers can live with a hands-on owner. They get nervous when one person is the only escalation path that keeps scorecards clean and cash moving through the portal. They want named owners for dispatch, QA, closeouts, safety, and prime or carrier communication, plus examples of what happens when something goes sideways.

How to prepare

  • Write down your weekly cadence, and assign owners by name for each routine
  • Document escalation paths for rejects, QA failures, and safety incidents
  • Train a backup lead for prime or carrier quality calls, and log a few real handoffs

Great Answer

Dispatch is run by our operations manager and two coordinators, with a daily schedule lock at 3 p.m. and a mid-day triage call. QA is owned by a field supervisor who audits photos and test results before submission, and closeout rejects are worked by a dedicated coordinator. I still join the monthly program review, but I’m no longer the day-to-day escalation for QA failures or portal rejects.

Okay

We have key people running dispatch and QA, and I still jump in on escalations. We’re documenting the routines now and handing off more of the prime-facing calls.

Gives Pause

I handle the schedule, the portal issues, the carrier calls, and the quality problems. That’s just how you have to do it.

How Rejigg helps: Rejigg keeps buyer conversations and diligence organized so you can show your operating cadence and introduce your bench through scheduled calls. Learn more in the guide

Crew Model

How dependent are you on subcontractors for production—and what happens when volume spikes?

Subcontracting is normal in telecom. Buyers care about whether you can control subs the same way you control your own crews, especially on safety, closeout quality, and rework. They also want to know what happens when ticket volume doubles for a storm, a build cycle, or a territory shift, and whether your best crews stick around when volume softens.

How to prepare

  • Document subcontractor onboarding, including insurance, safety training, and closeout standards
  • Track QA pass rates and rework for employees versus subcontractors
  • Define supervision coverage during surges, and who owns field audits

Great Answer

We’re 40% employees and 60% subcontracted by labor hours, and every sub crew completes our onboarding checklist before they touch a ticket. QA pass rates stay consistent because the same supervisors audit work, and we enforce a two-strike retraining rule on failed closeouts. When volume spikes, we add a dedicated QA spot-checker so closeout throughput doesn’t fall behind.

Okay

We use subs heavily, and we have a few reliable crews. We do onboarding and safety checks, but we haven’t pulled clean QA comparisons between subs and employees yet.

Gives Pause

Subs are subs. If they mess up, we just find new ones.

How Rejigg helps: Use Rejigg’s data room to show your subcontractor controls and QA results so buyers don’t price ‘sub-heavy’ as ‘out of control.’ Learn more in the guide

Safety

What’s your safety and incident history, and how does it affect your eligibility to work?

Safety can be a hard gate in telecom because primes and carriers can suspend a vendor after certain incidents. Buyers want to see incident tracking, corrective actions that actually changed field behavior, and a trend that’s stable or improving. They also listen for whether the paperwork matches how crews work on poles, in ROW (Right of Way), and around traffic.

How to prepare

  • Summarize incidents and near-misses from the last 24 months, and the change made after each
  • Gather training completion records, and proof of field enforcement
  • Collect prime or customer safety audits, and your corrective-action responses

Great Answer

We had one recordable injury last year and two vehicle incidents, and we changed our tailgate talk cadence and added monthly field audits after that. Here are incident logs, training completion, and the last two prime safety audits. We haven’t had a stop-work event, and we’ve stayed in good standing on the approved vendor list.

Okay

We can pull our incident history and safety paperwork. We’ve had a couple issues and addressed them, and we can share the audit responses if needed.

Gives Pause

Nothing major. Safety is handled by HR and a binder in the office.

How Rejigg helps: Rejigg’s data room lets you share safety and audit documentation in stages after a buyer is vetted and under an NDA. Learn more in the guide

Equipment

Are your tools, test gear, and fleet sufficient for the next 12–24 months of work?

In telecom field services, equipment is capacity and sometimes a requirement to stay eligible for certain scopes. Buyers want to avoid closing and then immediately needing to buy trucks, rigs, splicing gear, or test equipment to meet next quarter’s volume. A clear replacement plan also reduces late-stage renegotiation around capex and fleet condition.

How to prepare

  • List critical equipment by service line with age, condition, and ownership versus lease
  • Estimate replacement and maintenance spend over the next 12–24 months
  • Call out lease terms or utilization limits that could constrain production

Great Answer

Here’s our critical equipment list by scope, including bucket trucks, bore rigs, splicing vans, and test gear, with age and maintenance history. We replace two trucks per year on a set schedule and have $140k budgeted for the next 12 months. OTDR (Optical Time-Domain Reflectometer) test gear is calibrated quarterly, and we’ve had no QA failures tied to equipment downtime in the last year.

Okay

We have the core equipment, and we do regular maintenance. We can pull the asset list and leases, but we haven’t built a 12–24-month replacement plan yet.

Gives Pause

The fleet works. We replace stuff when it breaks.

How Rejigg helps: Rejigg lets you share an equipment list and replacement plan in the data room so buyers don’t discount value for unknown capex. Learn more in the guide

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Questions Telecommunications Owners Ask Us

A telecom contractor is usually valued off cash flow, but the multiple moves with program concentration, scorecard history, and how reliably closeouts turn into collected cash. Businesses with clean portal cycle-time reporting, low chargeback leakage, and a real operations bench tend to get better offers. Start with Rejigg’s free valuation calculator, then sanity-check the number against your customer stack and receivables reality.

No. You can sell a telecom contracting business without paying a broker 5–10% of the sale price. Rejigg gives you pre-vetted buyers, digital NDAs, direct messaging, a secure data room, and a dashboard to compare offers side-by-side, including holdbacks and working capital. That’s the work owners usually get stuck doing anyway. Start with the find buyers guide.

Sometimes. SBA lenders like stable cash flow and clean books, and telecom can look “spiky” when work is allocation-driven and cash depends on portal acceptance. If an SBA buyer is likely, be ready to explain your customer stack, receivables aging by program, and how much cash the business needs to float payroll and materials. Rejigg’s SBA loan calculator helps model payments and structure early.

Show financials the way telecom actually runs: revenue and gross margin by program and scope, job costs split between labor and materials, and a clear line of sight into chargebacks and rework. If some materials are pass-through, label them as pass-through so buyers don’t confuse low margin with weak performance. Rejigg’s data room plus QuickBooks import helps you organize this without emailing spreadsheets back and forth. See the prep guide.

Working capital is the cash a business needs to operate day-to-day, and telecom often needs more because payroll and materials hit before closeouts are accepted and paid. Buyers usually negotiate a target level of receivables and payables left in the business at closing so they are not funding yesterday’s work. Separate normal approval lag from jobs stuck in rejects or disputes, because buyers price those differently. Use the negotiation guide and compare terms in Rejigg’s deal dashboard.

Most telecom deals take a few months to a couple of quarters. The time sink is usually buyer comfort on program concentration, scorecards, portal-to-cash timing, and receivables quality. Deals move faster when your reports already exist and you are not rebuilding portal history during diligence. A typical flow is buyer outreach, management calls, an offer with key terms, diligence, and then closing. Rejigg keeps documents, questions, and deadlines in one place. Start with the diligence checklist.

Earnouts and holdbacks are common when a buyer worries about allocation shifting after close, a rebid, or scorecards slipping. A holdback is money set aside at closing to cover known items like unresolved disputes, chargebacks, or warranty exposure. An earnout is extra payment if the business hits agreed targets after closing, often tied to revenue or gross profit. Push for definitions that match how telecom work gets accepted and paid. Rejigg’s offer comparison view helps you line up earnouts, holdbacks, and timelines side-by-side. See the negotiation guide.

Most buyers split receivables into “normal approval lag” and “problem AR” that’s rejected, disputed, or missing documentation. Disputed AR often gets discounted, excluded, or handled with a post-close collection agreement because it can take months and may never pay. Help buyers by tagging your aging report by program with statuses like pending approval, rejected, and in dispute, plus the next action. Rejigg’s data room is built for this kind of staged diligence. See the diligence guide.

Most telecom buyers ask for program agreements and current rules, scorecards and audit results, chargeback and rework history, and a portal-to-cash timeline that explains acceptance and payment flow. They also want an equipment list, safety documentation, and an org chart that shows who owns dispatch, QA, and closeouts. You don’t need an enormous folder maze. You do need the core mechanics in writing. Rejigg’s secure data room helps you share documents in phases after NDAs. Start with prepare to sell.

Buyers often ask for a non-compete because they’re buying relationships, crew stability, and your playbook for staying compliant on carrier programs. In telecom, make it specific to what you actually do, since “telecom” can mean splicing, underground, tower work, restoration, or all of the above. A reasonable non-compete is clear on geography, time period, and scope. Also spell out what you can do next, like consulting outside the territory. Track the terms across offers so you don’t agree to something broader than necessary. Rejigg’s offer dashboard helps with that.

A good telecom transition focuses on transferring escalation paths and program relationships. Buyers usually want introductions to prime or carrier contacts, a handoff of the closeout and dispute playbooks, and a few key program calls while the new owner learns your cadence. If the buyer already runs similar carrier programs, the transition is often shorter. If they are new to portal-driven work, overlap tends to run longer. Put the transition in writing with specific meetings, responsibilities, and an end date. See the transition guide.

Most buyers treat equipment as part of the overall deal, but they will adjust price if the fleet is near end-of-life, or if key gear is a bottleneck for profitable scopes. They look for uptime, maintenance discipline, and whether the equipment matches the work that actually drives margin in your markets. Leases matter because renewal terms can change costs quickly. A simple schedule showing age, condition, ownership, and expected replacement timing protects value. Keep the schedule and maintenance logs in Rejigg’s data room so diligence stays factual.

Confidentiality matters in telecom because program documents, portals, scorecards, and territory details are sensitive. Use staged sharing. Keep customer names and program docs limited early, then disclose more after the buyer is vetted and under an NDA. Rejigg supports this directly. Buyers are pre-vetted, NDAs are signed digitally, and you control who sees what in the data room and when. That lets you run a real process without spreading carrier information across email threads.

Taxes depend on your entity type and how the deal is structured, and telecom sales often include both goodwill and hard assets like fleet and equipment. How the price gets allocated between those categories can change your tax bill. Receivables and work-in-process can matter, too, since portal acceptance timing often lags the work date. Bring your CPA in early, and ask for a simple estimate under a few likely deal structures so you know what you’re negotiating. Rejigg’s deal tracking helps keep the economics organized as your advisors weigh in. For steps, see due diligence and closing.

Telecom retrades usually happen when the buyer learns the cash mechanics late, like portal rejects, disputed receivables, chargeback leakage, or an upcoming territory or vendor change that was never explained. Share the real mechanics early with clean reports and your control process. If something is messy, call it out and show the trend and the fix so it doesn’t become a surprise. Rejigg helps by keeping diligence files and buyer questions in one place, and by letting you give consistent answers to every bidder. Use the diligence checklist.

Seller financing can bring in more buyers, especially when lenders are cautious about program concentration or the timing of receivables. In telecom, make sure the payment schedule matches the cash rhythm of the business, because you don’t want to finance the sale and also float payroll during slow approvals. If you consider it, negotiate a real down payment, a clear interest rate, and protections if allocation drops due to scorecards or territory changes. The right structure varies by deal, so compare offers based on total cash to you and the risk you’re carrying. Rejigg’s offer comparison view makes that easier.

Most serious telecom buyers need enough detail to price program risk, but you still have to protect confidentiality. Use targeted outreach to vetted buyers who already understand carrier programs, scorecards, and closeout workflows, then share details in stages under an NDA. Rejigg is built for this. Buyers are pre-vetted before they contact you, NDAs are signed digitally, and you control what’s visible in your listing and data room. If you want a clean path from teaser to management call to offer, start with finding your dream buyer.

In telecom, leverage usually comes from running a tight process with multiple buyers, clear deadlines, and consistent answers to telecom-specific risks like allocation, scorecards, closeouts, and chargebacks. Track who has signed an NDA, who has access to which documents, what questions are open, and how each offer handles holdbacks, earnouts, working capital, and timing. If you manage this in email, it gets messy, and buyers slow-walk. Rejigg’s deal tracking dashboard keeps conversations, offers, and terms organized side-by-side. Use the negotiation guide.