Selling a Water Utilities Business

Based on hundreds of real buyer-seller diligence conversations we’ve helped happen on Rejigg, these are the water-utility topics that actually move price and timelines: who sets rates, compliance track record, asset condition, the real 3–5-year capex plan, and the approvals that can stretch a “quick close” into a months-long process.

Get a Free ValuationSchedule a CallRead the Guide

What buyers ask and how to be ready

Each topic below comes from real buyer-seller conversations. Here's what they ask, what they're really evaluating, and how to prepare.

Rates

Who controls your rates, and when is the next rate case or rate adjustment?

Buyers are trying to confirm you can recover power, chemicals, labor, and capital work through rates within a predictable process. They also want to know whether today’s cash flow holds up after the next adjustment, or if it’s inflated by old rates and postponed maintenance. If the path to a rate change is unclear or likely to drag out, buyers usually lower price or add protections.

How to prepare

  • Assemble the current rate schedule, the approval order or council action, and the effective date
  • Document the last increase timeline, what got challenged, and when the next filing is realistically possible
  • Separate recurring revenue from one-time items like connection fees or developer contributions
  • Write a one-page rate summary that explains the process in plain English

Great Answer

Rates are approved by the state commission. Our last increase went into effect in May 2023 after a six-month docket, and we have the order, testimony, and workpapers ready to share. Power and chemical costs moved faster than rates, so we are under-earning today, and we can show what costs are recoverable and the timing for the next filing in Q4.

Okay

Rates go through the city, and we usually adjust every couple of years. We expect to request an increase next year, but we still need to pull together the last approval packet and a clean timeline.

Gives Pause

We’ll raise rates if we need to. People have to pay for water, so it won’t be an issue.

How Rejigg helps: Rejigg’s data room lets you share rate orders and supporting documents, and control which buyers see them and when. Learn more in the guide

Compliance

Are you in compliance today, and what does the sampling, reporting, and enforcement history look like when you zoom in?

Buyers want proof the system can stay compliant without last-minute scrambling from one person who “knows how to handle the inspector.” They look for patterns in notices, exceedances, boil-water advisories, and late reports that hint at future enforcement or forced capital upgrades. Even when operations are solid, messy records slow diligence and make buyers assume hidden risk.

How to prepare

  • Build a timeline of inspections, notices, advisories, exceedances, and the documented fixes
  • Organize permits, sampling schedules, lab chain-of-custody, and reporting submissions by month or quarter
  • List open items and label each as an operations fix or a capital project, with timing and rough cost
  • Document certified operator coverage, including vacation and emergency backup

Great Answer

We’re in compliance today on our drinking water permits, and we have 36 months of sampling and reporting organized by quarter with the submission confirmations. We had a boil-water advisory in 2022 tied to a pressure loss, and we can show the cause, the repair, and the follow-up monitoring results. There are no open enforcement actions, and our certified coverage plan is written down for after-hours and time off.

Okay

We’re compliant overall. There were a couple issues in the past that we addressed, and we can pull the records together during diligence.

Gives Pause

We’ve never had problems. The lab has the sampling paperwork, so we don’t keep much on our side.

How Rejigg helps: Rejigg’s data room keeps permits, lab reports, and regulator correspondence in one place, so buyers can verify compliance without chasing email threads. Learn more in the guide

Assets

What’s the true condition of the system, and what’s the replacement plan for mains, tanks, pumps, treatment, and controls?

In water utilities, most of what the buyer is paying for is underground and expensive to replace. They want to see you know what you own, where the weak spots are, and whether your maps match what crews find in the field. When condition is a mystery, buyers usually assume a larger replacement backlog and price in a cushion.

How to prepare

  • Build an asset list with mains by material and install era, plus tanks, pumps, treatment, generators, and controls
  • Summarize main breaks, service line issues, and repeat failures by zone or pressure district
  • Collect recent condition evidence like tank inspection reports, pump run-hour logs, and treatment performance trends
  • Explain how you pick replacement projects and what you typically replace each year

Great Answer

We can break the distribution system down by material and install decade, and we track breaks by pressure zone. The highest-risk segment is the 1960s cast iron loop on the north side, and we have been replacing about 2% per year based on break frequency and water quality risk. We have current tank inspection reports, pump run-hour logs, and a system map that matches field reality.

Okay

Assets are older but generally stable. We have some lists, inspection reports, and invoices, and we can walk a buyer through the main problem areas.

Gives Pause

The system works. We don’t really know ages or materials because it’s been there forever.

How Rejigg helps: Rejigg helps you share the asset register, maps, and inspection reports in a structured data room, so buyers can underwrite condition with real evidence. Learn more in the guide

Capex

What capex is unavoidable in the next 24–60 months, and what deferred maintenance hasn’t been said out loud yet?

Buyers will build a 3–5-year capital plan during diligence, and vague answers usually translate into a bigger assumed budget. They separate compliance-driven projects from reliability work, then ask whether rates, reserves, and financing can support it. A clear capex plan lowers the odds of last-minute price cuts when the buyer finally sees what the system needs.

How to prepare

  • List must-do projects with rough cost and timing, and tag compliance-driven items
  • Tie each project to evidence like inspections, break trends, permit drivers, or capacity limits
  • Call out any deferred maintenance that made recent earnings look unusually strong
  • Package any engineer capital plan with assumptions and the latest updates

Great Answer

In the next 36 months, the unavoidable items are the tank coating, the SCADA refresh, and replacing the main station standby generator. We have vendor and engineer pricing, and we can separate compliance requirements from reliability upgrades. The plan ties back to tank inspections, control system age, and reliability history, and we can show what has been deferred and why.

Okay

We know we need tank work and some line replacements soon. We have rough numbers, but we have not put it into a clean 3–5-year plan yet.

Gives Pause

There isn’t any capex backlog. We just fix things when they break.

How Rejigg helps: Rejigg’s offer comparison dashboard helps you spot which offers assume realistic capex versus pushing surprises into holdbacks, earnouts, or late price reductions. Learn more in the guide

Approvals

What permits, consents, or approvals are needed to change ownership, and how long do they actually take in your jurisdiction?

Water deals often slip because approvals take longer than anyone wants to admit. Buyers need to know exactly which consents apply, including commission review, municipal sign-off, water-rights transfers, bondholder approvals, and lender permissions. Sellers who map this early make the deal easier to finance and prevent a long gap between signing and closing.

How to prepare

  • List every consent: regulator, municipality, water-rights agency, lenders, trustees, franchise counterparties
  • Document prior approval timelines in your jurisdiction and what caused delays
  • Collect the governing documents that trigger consents so there’s no mid-deal argument
  • Plan interim operations if closing is delayed by notices, hearings, or data requests

Great Answer

This transaction needs a state commission change-of-control approval and municipal notice. The last filing here took about four months from submission to order, driven by the notice period plus one round of data requests. We have the application checklist, prior docket materials, and a realistic closing timeline that includes how we operate during the approval window.

Okay

We believe commission approval is required, and it usually takes a few months. We have not mapped every consent trigger yet.

Gives Pause

Approvals shouldn’t be a big deal. We’ll deal with it after we sign.

How Rejigg helps: Rejigg keeps consent checklists and diligence requests in one place, so you can track approvals and deadlines without losing threads across email. Learn more in the guide

Supply

Is water supply secure, permitted, and defensible, and what would stop you from producing tomorrow?

Buyers are looking for risks that can shut the system down or force emergency spending: drought constraints, permit limits, source contamination, and disputes with neighbors or agencies. They also price treatment cost swings when raw water quality changes or regulations tighten. A well-documented source and contingency plan can support better terms because it reduces existential risk.

How to prepare

  • Summarize each source with permits, capacity limits, and historical production versus allowed volumes
  • Share pump tests and trend data like static water level and drawdown, if available
  • Document raw-water quality trends and the treatment inputs that drive cost volatility
  • If you buy wholesale, package the contract, price escalators, and renewal dates

Great Answer

We run three permitted wells with documented capacity, recent pump tests, and stable water level trends over the last five years. Raw water quality is consistent with seasonal manganese, and we can show chemical usage and cost by year. If one well went down tomorrow, we have an intertie and a written contingency plan that keeps pressure and water quality stable during rehab.

Okay

Supply has been stable, and we have not had shortages. We can pull permits and historical information if a buyer wants it.

Gives Pause

We’ve never had a supply problem, so we don’t track any of that.

How Rejigg helps: Rejigg’s data room lets you share source permits, pump tests, and wholesale contracts securely after the buyer signs an NDA. Learn more in the guide

Operator

What’s your operator staffing situation, and what happens if your licensed operator or key mechanic leaves?

In smaller systems, one certified operator and one mechanic often hold the whole operation together. Buyers want to see you can cover sampling, reporting, call-outs, and repairs during vacations and turnover without falling out of compliance. Thin coverage usually means higher post-close labor cost and a stronger request for seller transition support.

How to prepare

  • List staff certifications, roles, and the on-call rotation with named backups
  • Document where system knowledge lives: maps, valve lists, SOPs, vendor contacts
  • Show a retention plan for licensed staff and a contract operator option for emergencies
  • Outline your transition plan if you are the operational hub today

Great Answer

Our operator-in-responsible-charge holds the required license, and we have a second licensed operator who covers vacations and the after-hours rotation. Core system knowledge is written down in maps, valve lists, and maintenance routines, and vendor contacts are accessible to the team. If we lost a key person, we have a contract operator option already identified and priced.

Okay

We have a strong operator and a couple experienced techs, but we are still building documentation and a deeper bench.

Gives Pause

Our operator has been here forever and isn’t leaving. Nobody else can do what they do.

How Rejigg helps: Rejigg lets you share org charts, role coverage, and SOPs in the data room so buyers can underwrite staffing risk and plan a clean transition. Learn more in the guide

Billing

How solid is billing, collections, and meter data integrity, and are shutoffs or penalties politically possible?

Buyers want to know whether billed revenue matches water delivered, or if you are leaking revenue through estimated reads, misconfigured rate tables, and slow exception handling. They also look at whether collections problems are operational or caused by local rules and politics around shutoffs and penalties. When billing is messy, buyers assume customer service pain right after closing and budget extra overhead.

How to prepare

  • Report estimated read percentage, meter failure rates if you use AMI (Advanced Metering Infrastructure), and exception turnaround time
  • Summarize arrears by aging and document what enforcement tools are actually used locally
  • Audit the rate table setup and keep a simple change log
  • Document move-in and move-out steps and how customer records stay clean

Great Answer

We bill monthly, and estimated reads average under 2% because exceptions are worked within 48 hours. We track arrears by aging, and we can show how shutoffs, liens, and penalties work in practice under local rules and any moratorium periods. Rate tables are version-controlled, and we have written procedures for move-ins, move-outs, and meter exchanges, so billing is consistent.

Okay

Billing generally works, and collections are okay. We can pull delinquency reports and explain our policies, but we have not tightly tracked estimated reads or exception turnaround.

Gives Pause

Billing is handled by the office, and it’s fine. We don’t track estimated reads or arrears.

How Rejigg helps: Rejigg’s secure data room makes it easier to share billing policies and reports without emailing sensitive customer information. Learn more in the guide

Growth

What’s your service territory reality: connection growth, annexation risk, and whether nearby utilities can encroach?

Buyers want to see whether growth is real and financeable, or if it triggers politics, annexation fights, and expensive capacity upgrades. They also assess whether a municipality could annex the area, change franchise terms, or slow rate relief. Strong growth stories connect new connections to source capacity, storage, and the capital needed to serve them reliably.

How to prepare

  • Break down connections by customer class and show 3–5 years of net adds
  • Document annexation discussions, boundary issues, interconnect plans, and franchise renewal dates
  • Tie growth projections to capacity limits and the capex required to serve safely
  • Map the stakeholders who influence expansions and major projects

Great Answer

We have 2,140 active meters and have added 40–60 net connections per year, mostly residential infill. Annexation is a real risk on the west boundary, and we can share the franchise term and the history of discussions. We have confirmed plant and storage capacity for the next three years at this pace, with a specific capital trigger if growth runs faster.

Okay

The territory has been growing slowly, and we do not expect major changes. There are occasional city discussions, but we have not documented them in one place.

Gives Pause

Growth will happen on its own. If the city annexes us, we’ll deal with it then.

How Rejigg helps: Rejigg helps you present territory, growth constraints, and stakeholder context to vetted water and infrastructure buyers. Learn more in the guide

Ready to Take the Next Step?

Whether you're just exploring or ready to list, we can help.

Get a Free Valuation

See what your water utilities business could be worth based on real transaction data.

Try the Calculator

Talk to an Expert

Schedule a free consultation. We'll answer your questions and help you plan your exit.

Schedule a Call

Read the Full Guide

Our 6-step owner's guide covers everything from deciding to sell through post-sale transition.

Start the Guide

Questions Water Utilities Owners Ask Us

A water utility’s value usually starts with how dependable the cash flow is under your rate-setting rules, then shifts up or down based on asset condition, near-term capex, and compliance history. Two systems with similar earnings can price very differently if one has a clear rate adjustment path and the other is stuck with frozen rates. Use Rejigg’s free valuation calculator for a ballpark, then tighten it with your rate documents and a realistic 3–5-year capital plan.

No. Brokers charge 5–10% for a process you can run yourself when you have serious buyer access and a clean diligence setup. Rejigg gives you vetted buyers, digital NDAs, a secure data room for rate orders, permits, and asset records, plus deal tracking to compare terms side-by-side. Sellers list for free, and you keep direct control of buyer conversations.

Many water-utility deals take longer than other small businesses because state commission reviews, municipal notices, and other consents can add months. The smoothest timelines happen when rate authority documents, compliance history, and a credible capex plan are ready early so the buyer can start the approval clock sooner. Rejigg helps you stay organized with a data room and closing workflow tied to due diligence and closing.

Sometimes, but it is less common than in service businesses. SBA lenders tend to be cautious with regulated utilities because transfer approvals can be slow, collateral is often underground, and cash flow depends on rate rules. If the deal structure fits the program and your diligence package is lender-ready, an SBA loan can be workable. You can run payment scenarios with Rejigg’s SBA loan calculator before you negotiate.

Buyers usually start with whatever proves you can legally bill and operate: approved rate schedules, franchise or certificate documents, service area maps, operating permits, and a simple compliance history summary. Next comes asset condition evidence like tank inspections, break logs, and a straightforward capex list. Rejigg’s prepare-to-sell guide lays out a practical “first package” checklist.

Approval requirements vary by state and by utility structure, but many transactions require a change-of-control review from a state commission, plus municipal consent under a franchise agreement. Expect a formal application, public notice, and at least one round of questions from the regulator. Timelines are commonly measured in months, not weeks. If you list every required consent early and build the close date around them, surprises drop. Rejigg’s deal tracking keeps the steps visible.

Working capital is the money the utility needs to run day-to-day, like cash to cover power, chemicals, and payroll while waiting for customers to pay. In water utilities, it often includes customer deposits, and it may include restricted reserves required by debt covenants or local policy. At closing, the buyer and seller agree on how much operating cash stays with the business, so the utility does not start out short on cash.

Restricted reserves are usually treated as committed funds, not extra cash, because they are set aside for a defined purpose like debt service or a replacement reserve requirement. Customer deposits typically transfer as a liability since the utility still owes those amounts back when accounts close. This affects the closing statement and any purchase price adjustment, so it helps to reconcile the balances early with a clean ledger and simple supporting schedules.

Give buyers your best estimate, explain how you calculate it, and show what you have done to reduce it. In older or smaller systems, a higher loss number can be understandable if you can tie it to known drivers like aging meters, specific leak-prone zones, or pressure management issues. Buyers get nervous when the number cannot be explained at all because it can mean both physical leakage and billing errors.

A past boil-water advisory does not automatically kill a deal, but buyers will want the whole record: what happened, what you fixed, and evidence the fix held. A one-off pressure event reads very differently than repeated advisories tied to chronic infrastructure problems. Thin documentation slows diligence and can lead to more holdbacks or price reductions. The clean approach is to disclose early, then share the supporting file after an NDA in a controlled way.

Emerging contaminant rules can create real capex risk if monitoring results trigger mandatory treatment. Buyers will ask what you have tested, what the results were, and whether you are likely facing new equipment and operating costs. Uncertainty hurts value because buyers have to assume a worst-case spend. A simple testing summary, plus a clear plan for additional sampling or engineering review, usually keeps this from blowing up late in diligence.

Transfer rules depend on the specific right or permit. Some allow an ownership change with a notice filing, while others require an agency review or a formal assignment process that can take time. Buyers will check required approvals, expected timelines, and whether any conditions could reduce permitted capacity. If you rely on wholesale supply, buyers look at the same issue through the contract: assignability, pricing escalators, and what happens at renewal. Keeping these documents organized reduces timeline risk.

Most buyers view SCADA and controls as reliability and regulatory exposure because a bad control setup can cause service interruptions, water quality events, or reporting problems. Expect questions about remote access, password practices, backups, patching, and who can change setpoints. Older controls are common in smaller systems, so age alone is not shocking. Buyers mainly want a clear risk explanation and a budgetable upgrade path.

Earnouts are less common in regulated water deals because the big variables are rate timing, approval timing, and capital spend, and those can be hard to measure fairly after closing. If you consider one, keep the metric simple and hard to manipulate, and spell out who controls maintenance and capital decisions during the earnout period. Rejigg’s negotiation guide covers practical ways to structure earnouts without constant disputes.

Many buyers want the seller involved long enough to transfer system knowledge, vendor relationships, and the local context with regulators and municipalities. The right length depends on how well the system is documented and whether you have depth behind the certified operator role. If one person holds the map, the contacts, and the routines, a longer transition can prevent outages and compliance slips. Plan the handoff using the transition planning guide.

The issues that most often blow up water deals are missing proof of rate authority, sloppy compliance records, an unknown capex backlog, and surprises about what approvals are required to close. Billing problems can also surface fast, especially if estimated reads are high or the rate table setup is unreliable. Operator coverage risk matters too because lenders and buyers want to know the system can stay compliant through turnover. Most of this is fixable if you surface it early and show clean evidence.

Confidentiality matters in water because employees, municipalities, and regulators can react quickly to rumors. A practical approach is to pre-screen buyers, require an NDA before sharing sensitive material, and stage disclosures so you do not hand over the full file on day one. Rejigg supports this with buyer vetting, digital NDAs, and a secure data room where you control access by document and by buyer. Start with finding your dream buyer.

Compare offers on more than headline price. In water utilities, the real differences often show up in closing conditions and timeline: who owns approval risk, how capex surprises are handled, how working capital and restricted funds are treated, and whether seller financing or holdbacks depend on regulatory outcomes. Put the terms side-by-side so you can see which offer is most likely to close cleanly. Rejigg’s deal tracking and offer comparison dashboard make this easy.