The combination of maintenance clients who stay for years and a delivery team that manages projects without the founder is what makes the best agencies stand out from a project shop that just happens to have a website.
Asking prices are set as a multiple of earnings: 2x–7x annual profit, depending on recurring revenue, team, and client loyalty.
Where you land in that range depends on how much revenue comes from monthly maintenance and hosting versus one-off projects, and whether the business delivers work without you in every client meeting.
Monthly maintenance and hosting revenue
A documented process for delivering projects
A product or platform you built and own
A healthy mix of clients
What buyers of web design businesses look for
Digital marketing agencies looking to add design and development to their services
Investors building a group of specialized creative and tech agencies
First-time buyers with project management or technical backgrounds who like monthly recurring revenue
Companies in SEO, advertising, or consulting looking to cross-sell web design to their clients
The first questions buyers ask:
Scope Control. How do you stop scope creep from eating your profit on fixed-fee work?
Recurring Base. What’s the baseline revenue when no new sites sell this month?
Platform Risk. Are you a WordPress shop, a Shopify shop, or a “whatever walks in” shop?
Closed deals
Rejigg web design deals closed
Across 42 closed deals on Rejigg, the median time from first pitch to close is 177.5 days.
Practical guidance from hundreds of real acquisition conversations.
Monthly recurring revenue
Ask what percentage of revenue comes from maintenance plans, hosting contracts, and monthly retainers. That number tells you how predictable the business is before you look at anything else.
Find out the renewal rate and how long the average client has been on a maintenance plan. Four or more years is a sign of genuine loyalty, not just inertia.
Look at whether maintenance contracts include language about ownership transfer. Most are straightforward, but worth confirming early.
Delivery process and documentation
Ask how projects are managed from scoping to handoff and who owns the client relationship at each stage. A written process managed by project managers is what makes the agency acquirable.
Find out what happens when the owner is unavailable. If the team handles client check-ins, revisions, and quality reviews without the founder stepping in, that is a strong signal.
Agencies where the owner handles everything are a different kind of investment than ones with documented processes. Neither is wrong, but know what you are buying.
Client concentration and mix
Ask how many active maintenance clients there are and what each one contributes to revenue. No single client above 15 percent of total revenue is a healthy benchmark.
Look at what industries the clients come from. Concentrated in one sector means one industry downturn can hit hard; diversified is more resilient.
Ask which client relationships are tied to the current owner personally versus to the team. Relationships that belong to the agency are far easier to carry through a transition.
Proprietary tools or platforms
Find out if the agency built any internal tools or platforms it owns outright. Owned IP changes the value picture compared to agencies that rely entirely on third-party platforms.
Ask whether those tools generate licensing revenue today or could in the future. Even early-stage licensing creates an asset layer beyond the client work.
Understand what happens to any proprietary tools after the sale. Make sure ownership transfers cleanly with the business.
Margin quality and team structure
Ask for project margins by engagement type. Consistent margins above 30 to 35 percent with a lean team is a healthy signal.
Find out how the agency uses freelancers. A trusted roster for surge work keeps overhead low without sacrificing capacity.
Understand where margin tends to get lost. Scope creep on fixed-price projects is the most common culprit and worth asking about directly.
Valuation
What Should You Expect to Pay?
2x-4x
SDE
Project-heavy, owner-dependent delivery
4x-7x
EBITDA
Strong recurring revenue with team-managed delivery
The spread reflects how much revenue comes from recurring maintenance and hosting versus one-off builds, and whether the delivery team manages project work without the owner involved in day-to-day client decisions.
What drives a premium
Monthly maintenance and hosting revenue with documented multi-year client retention
Written delivery process covering scoping, revisions, and handoff managed by project managers
Proprietary tools or platforms generating licensing revenue beyond standard project fees
No single client exceeding 15 percent of total revenue
How do I contact the owner of a business I found on Rejigg?
Create a free Rejigg account; owners, and the brokers who run some sales, only hear from buyers through the platform. Open the listing to see the full profile: city, team size, financials, what is for sale, and the reason for selling. Sign Rejigg's standard Fee & Confidentiality Agreement for that business; it is the same form for every deal. Verify your phone, then send your pitch from the listing. Replies, meetings, and documents all run through Rejigg.
Can I email Rejigg to get introduced to an owner?
No. Rejigg does not forward emails to owners or brokers, so a note to support@ or hello@ with a listing link will not reach them. Create a free account, open the listing, sign the agreement for that business, verify your phone, and send your pitch; that reaches them in a few minutes.
How do you stop scope creep from eating your profit on fixed-fee work?
In web design, profit usually comes down to how you scope and enforce boundaries, not what your P&L says. Buyers are looking at whether estimates hold when clients add pages, ask for new templates, run extra revision rounds, or introduce a new stakeholder late. If change control is casual, buyers assume margins depend on the founder’s personality, and they price in more risk.
What’s the baseline revenue when no new sites sell this month?
Buyers want to see how much of your revenue shows up without new project sales, usually from care plans, hosting, maintenance, security updates, and ongoing support. They also dig into whether retainers are truly defined or if “support” really means unlimited requests that will force new hires after close. Predictable recurring revenue is great. Undefined recurring work is a staffing problem.
Are you a WordPress shop, a Shopify shop, or a “whatever walks in” shop?
Your platform mix affects hiring, QA, security exposure, and how repeatable delivery is. Buyers are checking whether you standardize enough to avoid plugin sprawl, mystery apps that break at checkout, and one-off builds that only one developer understands. A clear “we support this” list usually makes diligence faster and pricing firmer.
What does your pipeline look like without the owner’s network, and who owns discovery and pricing today?
Referrals are normal for agencies. Buyers want to understand whether referrals keep flowing without the founder and whether someone else can run discovery, scope accurately, and price confidently. If the owner is the only person who can quote work without blowing hours, buyers expect a rough handoff and protect themselves with tighter terms.
Who owns the client relationship when things go sideways on the accounts that matter?
When timelines slip or a launch has bugs, someone has to steady the relationship. Buyers look for named account owners, a consistent update cadence, and a clear escalation path that does not route straight to the founder. If the owner is the default firefighter, buyers assume churn risk and usually push for a longer transition.
Who catches quality before the client does, and what does “done” mean before launch?
A rough launch can kill referrals fast, especially when your market is tight and clients talk. Buyers want proof you ship consistently: responsive behavior, working forms, analytics tagging, basic accessibility, performance, and a CMS a non-technical client can use. If QA lives in one person’s head, buyers assume more rework and more support hours than your numbers show.